Capgemini’s Digital Customer Experience (DCX) expertise brings a wide range of competencies that meaningfully connects our clients to their customers and consumers by better connecting and aligning their data, their systems, their enabling processes, their partner ecosystem and their people to create extraordinary mutual value.
Capgemini named a Leader in Gartner’s 2019 Magic Quadrant for CRM and Customer Experience Implementation Services
We believe it is due to our market presence, above-average growing market share and our track record and dedication on building solutions for large or complex projects that require a combination of capabilities particularly related to customer experience or commerce. This includes skills within business innovation, CRM technical advisory and implementation. Click here for access to the full report.
In the recently published Gartner Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide, 18 services providers were assessed and analysed according to their ability to execute and completeness of vision.
According to Gartner, “Leaders in this Magic Quadrant bring a wide range of business, analytic and technical capabilities, including CX strategy, business consulting, customer analytics, enterprise architecture and design, CRM and other customer-facing technology expertise, industry-specific domain expertise, and digital design capabilities. They demonstrate strong comparative revenue and growth. They can scale across multiple geographic regions and are consistent in delivering high client satisfaction.”
We believe it is due to our market presence, above-average growing market share and our track record and dedication to building solutions for large or complex projects that require a combination of capabilities particularly related to customer experience or commerce. This includes skills within business innovation, CRM technical advisory and implementation.
Read the full report to find out more about why Capgemini is a Leader in CRM and Customer Experience Implementation Services Worldwide.
Disclaimer: This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Capgemini’.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide, Patrick Sullivan, Ed Thompson, 7 February 2019
