As customers increasingly demand omnichannel, digital delivery and self-service capabilities to manage and accelerate their claims settlement and payment transactions, insurers are seeking to deliver seamless convenience and an enhanced customer claims experience through leveraging real-time data and state-of-the-art technology across the entire claims value chain.
Capgemini’s Touchless Claims for P&C Insurance offer transforms your insurance company into an agile, data-driven, customer-centric function that delivers improved customer experience, operational efficiency, and accuracy across your entire claims value chain.
Our solution leverages intelligent automation, artificial intelligence (AI), and a rich ecosystem of partners, underpinned by continuous insights powered by data, to deliver a range of tangible business outcomes, including
- Up to 4% improvement in loss ratio
- 30–40% decrease in loss adjustment expenses (LAEs)
- 10% reduction in claim intake costs
- Faster claims settlement enabled by straight-through processing
- Improved customer satisfaction through a differentiated claims experience
As a market leader in core platform transformations, our proven end-to-end capabilities, best-of-breed technologies and assets, and extensive experience in integrating ecosystem partners enables you to optimize your entire claims value chain.
Contact Business Services
To learn more about how Touchless Claims for P&C Insurance can implement seamless, digital convenience across your entire P&C claims value chain, contact: businessservices.global@capgemini.com
