As customers increasingly demand omnichannel, digital delivery and self-service capabilities to manage and accelerate their claims settlement and payment transactions, insurers are seeking to deliver seamless convenience and an enhanced customer claims experience through leveraging real-time data and state-of-the-art technology across the entire claims value chain.
Capgemini’s Touchless Claims for P&C Insurance offer transforms your insurance company into an agile, data-driven, customer-centric function that delivers improved customer experience, operational efficiency, and accuracy across your entire claims value chain. Our solution leverages intelligent automation, artificial intelligence (AI), and a rich ecosystem of partners, underpinned by continuous insights powered by data, to deliver a range of tangible business outcomes, including:
- Up to 4% improvement in loss ratio
- 30–40% decrease in loss adjustment expenses (LAEs)
- 10% reduction in claim intake costs
- Faster claims settlement enabled by straight-through processing
- Improved customer satisfaction through a differentiated claims experience
As a market leader in core platform transformations, our proven end-to-end capabilities, best-of-breed technologies and assets, and extensive experience in integrating ecosystem partners enables you to optimize your entire claims value chain – enabling, what we call, the Frictionless Enterprise.
Contact Business Services
To learn more about how Touchless Claims for P&C Insurance can implement seamless, digital convenience across your entire P&C claims value chain, contact: businessservices.global@capgemini.com
