Automation Drive

Fast-track your Intelligent Automation Journey

Driving competitiveness in the digital revolution

Today, the amount of data exposed to organizations in the digital world is growing exponentially and at a rapidly increasing speed. In this era of constant high-speed data flow, traditional ways of working are no longer sustainable.

With Intelligent Automation, leading organizations are transferring repetitive functional and cognitive processes to machines – solving complex business problems at a pace and power far beyond the capabilities of human beings. To automate means to enhance productivity, quality, predictability and agility while decreasing time-to-market – at a reduced cost to your business. But Intelligent Automation is a journey machines cannot make alone. Capgemini helps organizations navigate change to orchestrate new and innovative ways of working to drive business growth.

Automation Drive: Your business – reimagined

Automation Drive embraces the challenges and sources fresh opportunities that enable your organization to embark on a new journey – rethinking and reimagining the way you do business. Capgemini’s Automation Drive brings a unified, open and dynamic suite of Intelligent Automation tools, services and expertise that serve your business as a continuously evolving source of innovation and value.

Automation Drive Suite consists of three established components:

Automation Drive Framework

Gain unique guidance and insights into your Intelligent Automation strategy – today and tomorrow – with an index of business impact drivers that deliver: Productivity improvements, increased quality, heightened agility and faster time to market – all linked to the full spectrum of automation technology. Automation Drive Framework embraces the full spectrum of what Intelligent Automation has to offer your business, from monitoring, robotics and orchestration services to advanced artificial intelligence and cognition – along with fully-autonomous services.

Automation Drive Tools & IP

Stay agile and competitive by combining leading-edge Capgemini tools with best-in-class partner technology, and monitor the main trends in rapidly-evolving Intelligent Automation technologies to assess and apply the right tool to the right purpose.

Automation Drive Services

Continuously enrich your business with new innovative services, and bring speed and scalability to your end-to-end value chain with analysis and strategies that are designed to fuse Intelligent Automation into each of your business and IT processes.

The Five Senses of Intelligent Automation: The methodology behind the Suite

To further aid you in conceptualizing just how rapidly and extensively you can transform your business through Intelligent Automation, we’ve crafted our unique Five Senses of Intelligent Automation methodology. This methodology forms the core of our Automation Drive Suite. Together, they showcase how the real “intelligence” within Intelligent Automation and Artificial Intelligence is less artificial and more natural than you think.

We view Intelligent Automation as a combination of senses, experiences and knowledge – and it’s paramount that you seek out an automation provider who understands this and how it applies to your operations. The Five Senses of Intelligent Automation combine to create a solution that’s similar to our perception of human intelligence – this isn’t built on a single element, it’s a combination of senses, experiences and knowledge.

The elements of Service, Analyze, Know, Monitor and Interact work together to form Intelligent Automation solutions that deliver responsive, relevant and intuitive user experiences. These attributes are a fusion of smart processes and Intelligent Automation, and they each have a corresponding human sense to them:

WATCH – Monitor: Here technology is used to watch and record your key business data. It is essentially used to create knowledge.

LISTEN & TALK – Interact: This is the ability to listen, read, talk, write and respond to users. The aim here is for technology to ensure that the interaction feels intuitive and your customer is always happy – just as they are when they deal with a pleasant human representative.

ACT – Service: This area uses technology to complete processes and tasks. You’ve seen robots working on an assembly line – but now we’re moving them into your office.

THINK – Analyze: This is the ability to detect patterns and recognize trends. It applies algorithms to knowledge to determine the appropriate action or predict future consequences.

REMEMBER – Know: This is about being able to store and find information effectively within your business using components like databases and search engines.

Fast-track your Intelligent Automation Journey

By applying the Five Senses of Intelligent Automation and our Automation Drive services, we will help you find new competitive ways to make Intelligent Automation the growth engine that works for your business. Together we will:

  • Drive greater growth with Intelligent Automation as the engine
  • Drive greater efficiency and resilience with Intelligent Automation technology
  • Drive greater agility and responsiveness with automated decision making

Automation Drive in action: Automating for impact with Zurich Insurance

Capgemini and Zurich share the same passion for technology, which helps explain our three-decade long partnership. We both believe that successful automation means taking a fresh look of operations in order to design for automation, not just automating old processes or as we call it, “automating at the edge.” It is an end-to- end process that needs to trigger a specific business outcome, and ideally should be data-driven rather than process-centric.


Connect with our global network of experts to get the most out of your Intelligent Automation journey.



The Five Senses of Intelligent Automation

Demystify the complexity of Intelligent Automation and reap benefits for your business

Capgemini ranked #2 in the HFS Top 10 RPA Service Providers 2018 report

Capgemini is delighted to be recognized as a leading service provider in the emerging Robotic Process Automation market space.

HMRC advisers use “robots” to reduce call times by 40%, improve customer service and increase job satisfaction

HM Revenue & Customs (HMRC), the UK tax authority, is automating processes to give a better service to customers as part of their wider digital transformation

Transforming the Capgemini Group’s Finance Function

Capgemini deploys robotic automation to deliver enhanced business outcomes and benefits across Group Finance


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