eGovernment Benchmark 2016

Publish date:

The eGovernment Benchmark 2016 report evaluates how EU countries are progressing with the priority areas of the EU’s eGovernment Action Plan.

The eGovernment Benchmark 2016 evaluates the priority areas of the eGovernment Action Plan 2011-2015. The latest research shows that while European governments succeed in gradually bringing more services online, they should put more emphasis on developing eGovernment services that truly empower citizens and businesses. These services should be:

  • Online available – in 60% of services information and/or a transaction can be done online
  • Mobile friendly – at the moment, only 1 in 3 public websites is easy to read and navigate on a mobile device
  • Online and easy to use – though more services are brought online, the user experience is not advancing
  • Transparent – only in half of the cases, governments provide sufficient information about how a service is delivered

Building digital capabilities can bring acceleration and help governments deliver on the potential of digital.

egovernment_benchmark_2...

File size: 5.56 MB File type: PDF

Related resources

Digital Transformation

Why most Digital Transformation efforts fail

Capgemini and Everest Research® Group detail key Digital Transformation roadblocks, and what...

Digital Transformation

Capgemini’s Business Command Center

An insight-driven and business-focused approach to Digital Transformation

Digital Transformation

Business Performance is the Ultimate Business KPI

Learn how eAPM fact-consulting approach can help accelerate your transformation and optimize...

cookies.

By continuing to navigate on this website, you accept the use of cookies.

For more information and to change the setting of cookies on your computer, please read our Privacy Policy.

Close

Close cookie information