Data, whether structured, unstructured, internal, through third parties, demographic, behavioral, transactional, etc. is revolutionizing the way financial services firms respond to changing customer and market needs.
Data-driven actionable insights help firms target stages of the customer journey to provide personalized products and services that add value for customers while increasing CX and loyalty. By infusing technologies such as AI, ML, IoT and automation into gathering, ingesting, processing and integrating data, firms are also able to improve operational efficiency, lower costs, and increase agility across the enterprise.
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Episode 4 – The Power of Data in the Banking and Capital Markets Industries
In the final episode of the Power of Data podcast series, Arindam Choudhury, Banking and Capital Markets Head, Insights & Data, Capgemini Financial Services, joins host Mary-Ellen Harn to discuss how the banking and capital markets industries are responding to changing consumer preferences, what the competitive landscape looks like for banks as the industry moves towards digitization, and much more.
Episode 3 – The Power of Data in the Adaptive and Dynamic Insurance Industry
In the third episode of the Power of Data podcast series, Arun Prasad, Insurance Data Solution Head, Insights & Data, Capgemini Financial Services, joins host Mary-Ellen Harn to discuss how the insurance industry is responding to new risks, changing consumer preferences, and the move towards digital, as well as the steps insurers need to take in order to be nimble and data-driven.
Episode 2 – The Power of Data: Data Estate Modernization
In the second episode of the Power of Data podcast series, host Mary-Ellen Harn speaks with Ashvin Parmar, Global Head of Portfolio, Insights & Data, Capgemini Financial Services on how COVID-19 is spurring financial services firms to modernize data estates on the Cloud, how best to accelerate their data journey to the Cloud, and much more.
Episode 1 – The Power of Data: Enabling the Resilient Enterprise in Financial Services
In this first episode of the Power of Data series, host Mary-Ellen Harn speaks with Ramana Bhandaru, head of Insights & Data at Capgemini Financial Services, on how COVID-19 is presenting financial services firms with challenges but also opportunities to leverage data and accelerate digital transformation to enable a resilient enterprise.