In compliance with the Accessibility for Ontarians with Disabilities (AODA), Capgemini has implemented policies and measures to ensure we provide appropriate accommodation and prohibit discrimination on the basis of disability.
Capgemini is committed to treating people in a way that allows them to maintain their dignity and independence, as required under the AODA. We believe in integration and equal opportunity. We are committed to addressing the needs of people with disabilities in a timely manner, and will do so by striving to prevent and remove barriers to accessibility.
We will train our employees and familiarize them with various assistive devices we have on site to address the needs of our customers, employees, vendors or volunteers with disabilities, while accessing our goods or services.
Accessible Emergency Information
We will provide our customers, employees, vendors, and volunteers with publicly available emergency information about Capgemini in an accessible way upon request. We will also provide our employees with disabilities with individualized emergency response information, when necessary.
We will communicate with people with disabilities in ways that take into account their disability.
Persons with disabilities may enter any Capgemini premises accompanied by a service animal and keep the animal with them. Service animals are allowed on the parts of our premises that are open to the public. While visiting Capgemini, it is the responsibility of the person with a service animal to control the animal at all times.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises, subject to certain restrictions required to protect our business and assets. Consent from the person with a disability is required when communicating private issues related to the person with a disability, in the presence of a support person.
Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities for customers or employees with disabilities, Capgemini will make reasonable effort to provide customers and employees with notice. This notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. We may not be able to give advance notice in case of an emergency disruption.
The notice will be printed placed in a conspicuous place on Capgemini’s premises and in a format that considers the type of disabilities of persons who use the disrupted service.
Capgemini is committed to fair and accessible employment practices. We will take the necessary steps to notify the public and staff that, when requested, Capgemini will accommodate people with disabilities during the recruitment and assessment processes and when people are hired.
We will take necessary steps to develop and put in place a process for developing individual accommodation plans and return-to-work policies for employees that have been absent due to a disability.
We will take necessary steps to address the accessibility needs of employees with disabilities through performance management, career development and redeployment processes.
Capgemini will train its Ontario-based employees on Ontario’s accessibility laws and on the Human Rights Code (Ontario) as it relates to people with disabilities and customer service standards. In addition, training will be provided on a continuous basis to all newly hired employees as part of our onboarding process.
Training will include:
- An overview of the AODA and the requirements of the customer service standard
- Capgemini’s plan related to the customer service standard
- How to interact and communicate with people with various types of disabilities
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
- What to do if a person with a disability is having difficulty in accessing Capgemini’s goods and services
- Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities
Notice of Availability
When possible, Capgemini will employ a variety of formats to support information dissemination. These may include, but are not limited to, large print, e-mail, simplified summaries and verbal communication.
Additionally, Capgemini develops its website in accordance with standards established by the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines (WCAG) to facilitate accessibility for individuals with a variety of disabilities.
Requesting Additional Information and Providing Feedback
If you would like additional information about accessible formats, communication supports or regarding notices of Temporary Disruptions for People with Disabilities, please utilize the contact information below.
Feedback from the public is welcomed and appreciated. Anyone wishing to provide feedback on our website or regarding the manner in which Capgemini provides goods and services to persons with disabilities may do so by telephone, e-mail or regular mail (including feedback in writing, on disc or otherwise) as follows:
200 University Ave, Suite 1100
Toronto, Ontario M5H 3C6