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CPR-NRF-Customer-experience-2023
Event

Be inspired! Luxury brands shape the immersive experience. 

Enabling the next generation and omnichannel strategy of immersive experiences and web 3.0.

The word ‘luxury’ resonates with superior performance, exclusivity, innovation. Luxury brands are built on these premises and as such some might say they are held to a higher standard. Their clients demand the best and are willing to pay for it – and this includes the best experience; be it physical or digital.

The majority of luxury brands have thrived in their digital transformation, defending their values and uniqueness while evolving to meet the needs of their customers. They have adopted omnichannel best practises while maintaining a high-end experience. They have demonstrated to the rest of the industry how to truly recognise a customer, engage them across channels, and celebrate them in order to increase lifetime value.

Join us at NRF in New York for an exclusive Cocktail Reception on Monday, January 16th, from 4.00 p.m. to 6:00 p.m (ET) at The Capgemini Lounge, Hudson Mercantile, 500 West 36th Street, New York City, USA.

Whether you are a luxury brand or a brand looking to take the next step in Immersive Commerce, join us to talk more about what’s next for luxury brands, and what we can learn from them. What new customer experiences should brands be ready for? How can they engage with communities better? How can they onboard each and every customer? How can they democratize NFT access?

Web 3.0 and Immersive Experiences have the potential to radically transform how your customers interact with your brand, products, and systems. Ordinary is not enough. We look forward to welcoming you for a relaxed session on a topic you are passionate and excited about.

Agenda:

Time (ET)Session details
4:00 PM – 4:15 PMRegistration & Cocktails
4:15 PM – 4:25 PMIntroduction & context setting by 
Charlton Monsanto, Immersive Experiences Global Offer Leader, Capgemini
4:25 PM – 4:35 PMSolution demo: Utilizing NFTs to drive customer action to physical event, online showrooms, and metaverse experiences by
Zouhir Oumedjkane, Head of Retail Innovation, Capgemini​
Mike Buob, Vice President of experience and innovation at Sogeti, part of Capgemini
4:35PM – 5:15 PMPanel discussion by Panelists:
Alexander Fleischer, Ecosystem Lead, Applied Innovation Exchange, Capgemini​
Mike Proulx, VP, Research Director, Forrester​
Mike Buob, Vice President of experience and innovation at Sogeti, part of Capgemini
Xavière Tallent, Business strategist Europe at Capgemini (moderator)​
5:15PM – 6:00 PMNetworking & optional demos

Register here

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Speakers

Charlton Monsanto

Immersive Experiences Global Offer Leader
Charlton is a business leader with expertise in consulting, technology strategy and management, user experience strategy, business development, marketing, and sales. He works with clients globally to deliver exceptional client solutions and drive revenue growth – implementing traditional and new technologies. His passion is listening to clients, imagining and innovating a variety of solutions, and partnering to meet their unique challenges. His superpower is combining trends, empathy and design with technology best-practices to solve for the ever-evolving new normal in customer and employee engagement strategies.

Xaviere Tallent

Business strategist Europe at Capgemini
I’m a Digital Pioneer and I believe that successful digital transformation is contingent with data driven obsession. I understand that innovation and having an innovative mindset is critical for brands – yet it must make sense and drive excellence and value into the omnichannel experience. For over 15 years I have been helping enterprises with their digital commerce challenges – ensuring they increase their business performance and customer satisfaction. In this perspective, the quest for profitability is at the heart of our shared mission.

    Experience a demonstration on online and offline personalization

    Capgemini and Adobe are jointly showcasing how first- and zero party data can be used for both offline and online personalization at scale. Meet us at NRF

    Booth #4813
    Javits Center, New York City, NYC
    Sunday, January 15 – Tuesday, January 17