� Define, develop, implement and run an end-to-end resource management process to properly manage resource supply and demand.� manage the onboarding and offboarding processes� Maintain delivery center position inventory� Report on resource management metrics� Maintain standard job descriptions for all delivery center positions� Maintain skills inventory� mentoring IT delivery centre staff� Manages training for centre resources to attain optimal technical skill sets and utilization.
� Define the creation and maintenance of Delivery Center metrics and dashboards needed to run the business (utilization, financial, overall delivery dashboard, demand, etc.)� Report on overall project demand and project status � Accountable for the delivery of program capabilities and business results� As part of the established governance process, coordinate approvals for new projects, project reviews, contingency plans and scope changes� Address, track, report on and resolve business related issues and risks � Understand, meet and monitor stakeholder (internal & external) expectations, and take corrective action to address gaps� Monitor the delivery of business results assigned to the program� Manage centre facilities to accommodate optimal service delivery� Adhere to and manage centre budget, compliance and risk� Maintain high level of client satisfaction and supports contract renewals� Manage client SLAs and KPIs to ensure the highest-degree of operational excellence, efficiency and quality, and business continuity for our clients
� Provide Leadership and Direction� Translate the portfolio of projects and functions into �go to market� solutions� Design appropriate management reports/scorecards that articulate financial results and highlight inefficiencies� Overall management of the delivery center� Facilitate client walk through & sales support enablement� Develop and improve standardized operational processes� Participate in/lead special projects as needed� Support organization transformation and communication efforts as needed� Ensure leadership roles are identified and succession plans are in place for each key role� Create go to market credentials & own the role of the DC evangelist� Deal with the local and provincial government authorities for all the delivery center related matters� Help clients achieve a higher level of operational efficiencies and business value
� University degree or equivalent experience� Extensive technical project management, quality control and customer relationship management experience � Experience working in an offshore / onshore development environment required� Experience managing large teams and complex challenges� Strong teamwork, interpersonal and communication skills� Excellent leadership and customer service skills� Strong problem-solving and analytical skills� Detail oriented and diligent
Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.
IT Transformation Managers optimize Business Technology capabilities and manage implementation, change and transformation on behalf of the client. They analyze and evaluate existing Business Technology capabilities (- organization, project management, service management and resources management). They define Business and IT objectives and identify gaps. They are responsible for the success of the transformation by designing the appropriate transformation roadmap and leading the execution of it. They also carry out skills coaching and consulting. IT Transformation Managers understand the financial implications of their proposals. Their plans must increase the productivity and quality of the complete IT landscape and life cycle by using client standards and procedures, control and quality management, rationalization and automation. They use industry standards and best-practices including a feasibility check and necessary adaptations for the client.
Required Skills and Experience:
In a program or project the IT Transformation Director provides leadership that covers all aspects of transformation management. He measures and evaluates the impact of client ambition and capability, interdependencies, technology, business change, program/project design, approach and methods as well as the IT-architecture. The IT Transformation Director is able to audit, optimize and transform programs and projects to align to the client business ambition whilst designing a coherent and risk balanced transformation roadmap to the realization of that ambition through IT enabled initiatives. He leads, coaches, guides and develops his own colleagues and employees of the client with regards to the program/project designs he has developed and their role within the delivery of the defined outcomes. He is visionary and strategist for positioning new and enhanced innovative opportunities for clients and can provide and/or extend appropriate service offerings that create benefit to a client organization. Within the Capgemini group he acts as a representative of this capability area and is responsible for the generation of business leads.
� Qualification: 18+ years of experience, Bachelor�s Degree.
� Should be a master in Business Change Management & Industrialization
� Should be experienced in Architecture Knowledge , Vendor Management, Project Financials, KPI�s & Reporting
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Click the following link for more information on your rights as an Applicant:http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
About Capgemini A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients� opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50 year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion. Visit us at www.capgemini.com. People matter, results count.