044242-Group IT – Onsite Support Technician – Toronto

About Capgemini:


 


A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients� opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50 year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.


  


Visit us at www.capgemini.com. People matter, results count.


 


 



  


Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.


 


 



This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.


 


 


 


Click the following link for more information on your rights as an Applicant –http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

 


 

Roles and Responsibilities:
Role Description :
Provides second-line investigation and diagnosis
Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
Escalates unresolved incidents/service requests within agreed timescales
Logs relevant incident/service request details per help desk procedures
Communicates with the leads and managers regarding incident progress
Ensures tickets are always updated until issues are resolved
Complies with global IT policies
Liaises with Capgemini IT support groups and 3rd party providers when necessary
Performs installation, personalization, and staging of PCs
Performs IMAC (Install, Move, Add and Change)
Conducts hardware and software maintenance and support
Troubleshoots and resolves PC incidents and/or VIP requests
Manage onsite New Hire Onboarding
Support for various ad-hoc initiatives / projects / audits /asset inventory
Onsite Support for Global or Regional Group Infra or AM IT IM/AM hand/eyes need for ticket driven requests (Telephony, VTC, Network)
Coordinates with Provisioning and Depot for hardware repair and swaps
Assists with Site Security Officer (SSO) on IT security issues and Audits
Assists local Server Team when server maintenance is required
Creates/maintains documentation where required
Special events coverage
Connected Backup client support
Local network support and/or assists centralized Network team
Hardware/software setup, installation, configuration, upgrades, monitoring and troubleshooting
ComputerUser account creation/deletion and file permissions
Backup management and maintenance

Good To Have Skills –  Initiatives / Customer Interface / Interpersonal / Fluency
Must To Have Skills –  Team Player/ Customer Oriented /Technical Documentation /Problem Solving

Ref:

044242

Posted on:

June 6, 2019

Experience level:

Experienced (Non Manager)

Education level:

Bachelor's Degree (�16 years)

Contract type:

Regular

Location:

Toronto

Department:

CA011583

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