044037-Service Delivery Manager – SAP Finance Lead Montreal

Summary of PositionThe SAP Finance Support Team Lead will be responsible for overall Level 2 & 3 Production Support for the client�s Global Financial business processes within the client�s SAP ECC IS-U Ecosystem.Key Roles & Responsibilities:This position within the managed service delivery organization has the following key responsibilities for the client�s SAP Ecosystem:� Delivery of support services (incident resolution, service request fulfillment, enhancement delivery, etc.) against Service Level Agreements (SLAs) and/or Key Performance Indicators (KPIs) in a customized SAP environment.� Delivering enhancements in subject area including: interaction with client end-users, requirement gathering, Functional Specification (FDD) documentation, development, Unit Testing / Functional testing / and supporting User Acceptance Testing (UAT)� Ability to effectively manage and lead onshore and offshore team membersRequired Skills Functional � Must have a deep understanding of Finance business process concepts including budgeting, accounting and reporting.� Must have an understanding of SAP FI, CO, Treasury and Tax functionality especially in the following areas: General Ledger, cash application, workflow, account reconciliation, special ledgers, actual costing, Inter-company billing, etc. � Must be familiar with statutory requirements� Must be able to help deliver enhancements using a Software Delivery Lifecycle (SDLC)
Technical � the following technical experience is desired, but not mandatory:� 6-8 years of demonstrated hands on experience in business application design, and enhancement of SAP FI and CO systems.� In-depth experience of Finance and Controlling systems from both a technical and functional standpoint� Ability to create detailed functional specifications� Familiarity with related 3rd party applications such as Hyperion, Vertex, and other tax solutions is highly desirable
Managed Service Process Experience� Must understand ITIL concepts for Production Support (Incident Management, Service Request, Problem Management, Change Management processes)� Must be familiar with ITSM / Service Desk ticketing systems (preferably Service Now)� Must understand Level 2 and 3 support requirements� Must be able to lead an onshore/offshore team in a managed service environment
Required Experience Overall: 5-7 years with SAP FI and CO as well as the below abilities:� Self-starter� Demonstrated initiative, good judgment, and ability to achieve results  � Strong verbal and written communications skills, with an ability to express complex technical concepts in business terms and in English. � Strong analytical, problem-solving, and conceptual skills.  Attention to detail.� Ability to manage cross-functional project teams and foster team commitment to tasks.  � Ability to influence key individuals inside and outside of own group � Ability to follow corporate standards with respect to tools and processes� Ability to handle multiple assignments

Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.  



Service Delivery Management (SDM) covers the management of ongoing services to clients. This includes all service support and service management processes (in line with ITIL/ASL definitions) plus others which are required for a specific engagement. SDM roles ensure that the service to the client meets contractual requirements and service level agreements (SLAs). Based on service delivery realization and deviation, the SDM agrees on service improvements together with the client. SDM includes the roles of Service Delivery Manager, Service Management Consultant, Service Coordinator, Service Administrator plus Change, Incident and Problem Managers. It therefore covers tasks from logging & progressing problems & incidents to managing the quality and commercial success of a service to a client.



Required Skills and Experience:



You ensure that the managed areas within your service are performing to contractual targets and you identify service improvements where appropriate. In addition, you are acquiring a thorough understanding of the client�s business and are starting to develop relationships with client representatives, identifying ways of adding value. You manage some aspects of day-to-day operations with a focus on achieving SLAs and KPIs for relevant areas. You are responsible for providing in-scope services for specific areas, with assistance from technical leads.



� Qualification: 6-8 years (2 years min relevant experience in the role); Bachelor’s Degree

� Qualification: At least certified on EM foundation (level 0).
� Must have experience in Negotiating and Continuous (Service) Improvement.
� Should be proficient in Transition Management, Change Management & Project Financials, KPT & Reporting.




Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
  This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.  


  Click the following link for more information on your rights as an Applicant – http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law     About Capgemini   A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients� opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50 year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.   Visit us at www.capgemini.com. People matter, results count.  








Posted on:

June 13, 2019

Experience level:


Education level:

Bachelor's Degree (�16 years)

Contract type:







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