043020-Workplace Services Desktop Manager


A global leader in consulting, technology
services and digital transformation, Capgemini is at the forefront of
innovation to address the entire breadth of clients’ opportunities in the
evolving world of cloud, digital and platforms. Building on its strong 50-year
heritage and deep industry-specific expertise, Capgemini enables organizations
to realize their business ambitions through an array of services from strategy
to operations. Capgemini is driven by the conviction that the business value of
technology comes from and through people. It is a multicultural company of over
200,000 team members in more than 40 countries. The Group reported 2018 global
revenues of EUR 13.2 billion.


Infrastructure Services :

The Cloud Infrastructure Services Global
Business Line is Capgemini’s consulting and infrastructure build-and-run
provisioning offering, and supports the group’s cloud-based services. As part
of the integrated cloud offering from Capgemini, Cloud Infrastructure Services
delivers a broad range of cloud services to build and support the hybrid cloud
estate by encompassing the leading public cloud players and leading private
cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services
helps clients virtualize and optimize their IT estates through infrastructure
outsourcing services such as data center, helpdesk, network support, and
service integration and service maintenance support.  Our other services
also include infrastructure transformation services-helping clients consolidate
and migrate entire workloads and data centers. 


Visit us at www.capgemini.com.
People matter, results count.


Services Desktop Manager

 Lead a highly skilled team.

High Level Management concept understanding of SCCM,
MDT-Imaging, VMware, Application Deployments, WaaS concepts for Windows 10.

OS and Patch deployments Lead

To assist in the technical development and enhancement of
customer support systems and Desktop functionality. 

To act as
a primary point of contact for escalation from a Desktop Support level in times
of major system outages, supplier issues and conflict resolution with

To propose, document and implement changes to policies or
procedures in line with technological advancements.
Manage SLA’s Reporting, Contract Management.

Change and Incident ManagementSoftware and Hardware product stewardship

Provide Architectural oversight to new product
offering, through preferred vendors.

Project Oversight and resource managementBudget Forecasting and managementManagement Staffing Development and PerformanceExperience working with am Unionized involvementCollaborate with the Customer on all contractual actions 

– knowledge of

 SCCMMicrosoft deployment toolVMware/VDI deployments/UEMBlackberry Mobile Device ManagementApplication Packaging/ImagingGroup Policy ManagementMicrosoft ExchangeAzureO365    

Capgemini is an Equal Opportunity Employer
encouraging diversity in the workplace. All qualified applicants will receive
consideration for employment without regard to race, national origin, gender
identity/expression, age, religion, disability, sexual orientation, genetics,
veteran status, marital status or any other characteristic protected by law.


This is a general description of the Duties,
Responsibilities and Qualifications required for this position. Physical,
mental, sensory or environmental demands may be referenced in an attempt to
communicate the manner in which this position traditionally is performed.
Whenever necessary to provide individuals with disabilities an equal employment
opportunity, Capgemini will consider reasonable accommodations that might
involve varying job requirements and/or changing the way this job is performed,
provided that such accommodations do not pose an undue hardship.


Click the following link for more information
on your rights as an Applicant – http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law


Applicants for employment in the US must have
valid work authorization that does not now and/or will not in the future
require sponsorship of a visa for employment authorization in the US by




Posted on:

April 1, 2019

Experience level:


Education level:

Bachelor's Degree (±16 years)

Contract type:







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