028115-Senior Service Delivery Manager – Client Partner / Retail / Merchandising / Digital / CRM

Within each center, Service Delivery Senior Managers are responsible for delivery of service for a Client and/or for a specific function within an Engagement, whether it be local or remote.

The Service Delivery Senior Manager manages multiple delivery teams within one or across different Engagements.

Service Delivery Senior Manager is responsible for:

•      meeting all service level agreements (SLAs),

•      key performance indicators (KPIs),

•      cost budgets

•      contracted service

•      quality improvements

•      information security He/she reports in these aspects to the local or remote

Engagement Director/Manager. In case of remote reporting relationship, he/she maintains a local reporting for all other areas e.g. people matters, disciplinary actions, etc.

Quallification:

  • Bachelor’s Degree
  • Should be an experienced individual in Process, Negotiation, Transition Management and Continuous (Service) Improvement.

About Capgemini

With more than 180,000 people in over 40 countries, Capgemini is a global leader in consulting, technology and outsourcing services.The Group reported 2015 global revenues of EUR 11.9 billion.

Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness.

A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business Experience™, and draws on Rightshore®, its worldwide delivery model.

Learn more about us at www.capgemini.com.

Rightshore® is a trademark belonging to Capgemini

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed.

Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Responsibilities:

As part of the Capgemini Technology Services Group, this person will be responsible for the full systems lifecycle from requirements gathering through implementation of data analysis solutions.

This person will work closely with our clients and must demonstrate professional knowledge to ensure that the work products and deliverables are of the highest caliber to ensure client satisfaction.

This person will also apply subject matter expertise to identify, develop, and implement techniques to improve engagement productivity, increase efficiencies, mitigate risks, resolve issues, and optimize cost savings and efficiencies for each client.

Click the following link for more information on your rights as an Applicant: http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Ref:

028115

Posted on:

August 19, 2017

Experience level:

Manager

Education level:

Bachelor's degree or equivalent

Contract type:

Permanent

Location:

Toronto