019633-Client Engagement Manager 2

About Capgemini
With more than 140,000 people in over 40 countries, Capgemini is one of the world’s foremost providers of consulting, technology and outsourcing services. The Group reported 2014 global revenues of EUR 10.6 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model.
Learn more about us at www.capgemini.com.
                                                                                          
Rightshore® is a trademark belonging to Capgemini

Capgemini’s robust Outsourcing offerings include: Applications Management, Infrastructure Management and Business Process Management. We combine these services with our deep industry knowledge and experience to provide the change agent to accelerate business growth. We generate quality and speed through our proven tools, methods and global centers. These capabilities, coupled with our program management expertise are tailored to fit the most challenging business needs.

The BPO Manager continuously improves the service to clients whilst over-delivering revenue and profit for the engagement through the use of innovative reliable tools and methodology deployed by motivated and creative staff.  The BPO Manager manages contracts effectively on daily basis including operations, finance and leadership. The BPO Manager provides the Client with high quality service and ensures that all Service Level Agreements and KPIs are kept according to schedule.  The BPO Manager promotes team work and provides employees with coaching and leader’s support.   The BPO Manager will recognize they have authority for their own area within the organization and will act as a facilitator, mentor and coach to move the team forward individually as a lead contributor and providing direction to others in a team environment.  The BPO Manager will act with limited supervision in complex environments as well as anticipate client needs and investigate the underlying causes to determine short and long term solutions.  The BPO Manager will anticipate potential objections and prepare a case accordingly to influence others.  The BPO Manager will also manage costs and profitability for work area and large projects.

Capgemini America Inc. and its U.S. affiliates are EEO/AA employers.  Capgemini conducts all employment-related activities without regard to race, religion, color, national origin, age, sex, marital status, sexual orientation, gender identity/expression, disability, citizenship status, genetics, or status as a Vietnam-era, special disabled and other covered veteran status. Capgemini is a Drug-Free Workplace employer.

Ref:

019633

Posted on:

August 19, 2017

Experience level:

Manager

Education level:

High school diploma or equivalent

Contract type:

Permanent

Location:

Toronto