013832-Infrastructure Service Delivery Director – Ontario, Canada

Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working – the Collaborative Business Experience – and through a global delivery model called Rightshore®, which aims to offer the right resources in the right location at competitive cost. Present in 44 countries, Capgemini reported 2012 global revenues of EUR 10.3 billion and employs over 125,000 people worldwide.
Capgemini’s robust Outsourcing offerings include: Applications Management, Infrastructure Management and Business Process Management. We combine these services with our deep industry knowledge and experience to provide the change agent to accelerate business growth. We generate quality and speed through our proven tools, methods and global centers. These capabilities, coupled with our program management expertise are tailored to fit the most challenging business needs.

Infrastructure Service Delivery Director

Location: Ontario, Canada

Responsibilities:
Overall responsibility for large Service Integration client and delivery in Ontario, Canada.  Acts as a single point of contact for the client and Capgemini. Focus on execution with a strong leaning towards overall account management.  Manages issues and changes; liaises with client to identify new opportunities and oversee major initiatives.  Works closely with managers for transition, transformation and follow-on operational phases of engagement to ensure alignment with contractual commitments. Ensures adherence to company and client-defined standards and change control procedures. Serves as a point of escalation for service delivery and service improvements, and engages appropriate Capgemini support teams where appropriate.  Provides coaching and feedback to delivery team. Recognizes commercial opportunities and leads and/or engages in Commercial negotiation where appropriate.

KPIs:
·         Bookings/revenue
·         Service Cost and Contribution Margin;
·         Service Delivery Quality vs. SLA’s & Contract.

Skills Required:
·         10+ years infrastructure delivery and/or transformation experience in an outsourced environment
·         Previous account management experience and responsibility for SLA and/or KPI’s
·         Local to Ontario or willing to relocate to Ontario

 

Ref:

013832

Posted on:

August 19, 2017

Experience level:

Experienced (non-manager)

Education level:

Bachelor's degree or equivalent

Contract type:

Permanent

Location:

Toronto

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