Help Desk Agent (3 NHSS positions in GTA East for 5 months)
New Horizon System Solutions is a technology service centre wholly owned by Capgemini Canada Inc. Our focus is providing information technology solutions to the energy sector by leveraging our state of the art data centre and expertise in applications for energy companies. New Horizon System Solutions offers a broad range of information technology services including applications development and maintenance, web development, infrastructure and operations support. Our specialties within the application area are SAP, Passport, Microsoft Office and Oracle.
Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working – the Collaborative Business Experience – and through a global delivery model called Rightshore®, which aims to offer the right resources in the right location at competitive cost. Present in 44 countries, Capgemini reported 2012 global revenues of EUR 10.3 billion and employs over 125,000 people worldwide.
– Provide functions related to network account administration and technical support for information technology services such as computing, electronic commerce, telecommunications, voice and application services.
– Record, process and resolve when possible customer service requests including service orders, user registration, service problems, etc.
– Provide user assistance, resolving service requests. Monitor the completion of service requests and provide customer follow-up.
– Compile and issue customer communications including service change notices, problem status, etc. Provide routine account administration for multiple operating systems and applications.
– Maintain a variety of business data, providing associated information and producing reports.
– Identify and act upon opportunities for improvement in customer service delivery.