Hugo Gordillo

Expert in Cloud Infrastructure Services, Digital Transformation

We are fortunate to live in a time when there is so much creativity and innovation at every turn. These are truly exciting times, with each day presenting new opportunities to learn and achieve. With this in mind, I work closely with our customers to implement integrated service-management solutions that help them drive digital transformation throughout their enterprises.

I help our clients unlock the full potential of their ServiceNow platform and reach their strategic digital transformation targets. I have over 20 years of experience in the design, delivery, and operation of enterprise IT services. When organizations seek to transform, automate, and modernize their IT services delivery and governance, it is essential to take a collaborative and pragmatic approach. I take on this responsibility, knowing the high standard of service our clients expect from Capgemini, and work to ensure excellence in our delivery.

My team includes over 400 consultants; each possesses extensive process-digitalization experience and expertise in large-scale implementations for Fortune 500 customers. We dedicate ourselves to designing and implementing solutions for cost savings, improved customer satisfaction, platform consolidation, and transformational success. Our Service Offerings can be categorized as:

  • Advisory: SI target operating models, ServiceNow strategy, design and roadmap, migration strategies
  • Build / Transform: ServiceNow implementations (stand-alone or MSP), custom application development
  • Managed Service Run Support: we will size, staff and operate the maintenance, management and development work on your ServiceNow platform (staff augmentation or fully outsourced)

We have over 150 ServiceNow tool accelerators, a ServiceNow Gold Build on latest release along with process blueprints to accelerate your transformation and move to ServiceNow.

Prior to Capgemini, I worked in multiple business sectors deploying and managing IT operations and solutions for the following areas: network management (data center, server, network), service desk, end-user support, and NOC major-incident and security-incident response.

I love traveling, hiking, cooking, wine tasting, and discovering new music. I am also passionate about learning languages and experiencing new cultures. There has never been a better time to do this – another reason why I believe these are exciting times to experience our world.

Hugo Gordillo

My experience

Service Management Consulting Manager @ Capgemini

Jan 2018 – Present

Service Integration Lead @ Capgemini

July 2016 – Dec 2017

Service Management Operational Delivery Manager @ Capgemini

Jan 2010 – June 2016
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