Cloud Services

Fred Landis

Expert in Business Strategy, Cloud Services (global), Customer Experience and Business Strategy

I can advise clients on CRM and cloud strategies with a focus on aligning processes to corporate strategy. My focus areas are around social CRM, marketing management, lead management and multichannel customer service.

Fred Landis

My experience

Sr. Manager, CRM/Social Enterprise Strategy @ Capgemini

09/03/2012

Sr. Manager, CRM Strategic Consulting @ IT Company

01/03/2011 to 01/04/2012

Director of Product Marketing @ Product Company

01/01/2010 to 08/02/2010

Director, Product Marketing @ IT Company

08/01/2006 to 12/31/2009

Latest Publications

Five sales-enablement content challenges and how to solve them

Fred Landis

Digital innovation has enabled organizations to produce different types of content spread across...

crm

IoT is changing the way we improve customer experience

Fred Landis

IoT has a big role to play in customer experience by enhancing communication, reducing wait...

digital customer experience

How Field Service Leads the Charge

Fred Landis

Something all of us can connect with is our experience with field service technicians.

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