Cynthia

Tell me about your career journey and how you ended up at Capgemini.

Historically, my career was in sales. Planes, trains and automobiles were my life! Sold commercial printing paper, worked with publishing houses and advertising agencies. In the summer of 2016, I unexpectedly found myself unemployed. I decided to take a month off to regroup, decompress, and recharge. During that time, I tackled household chores, took my dog to the park every day, and enjoyed some poolside relaxation, achieving the best “unemployment tan” ever. After a month, I began my job search and came across a job posting for Capgemini that thoroughly matched my experience. They were looking for an Agency Relationship Manager for the State of Georgia, and the job description seemed like an ideal fit. I interviewed, got the job, and have been grateful ever since for finding such a perfect opportunity with a fantastic company. I’ve always believed that the trifecta of a career is having a great job, great people, and great money. While we’ve all experienced combinations of these, finding all three together is like hitting the jackpot, which I did with Capgemini!

What is your current role and what does a day in your life look like?

I am currently a Customer Relationship Manager with the State of Texas. In this role, I serve as the liaison between the Texas Department of Information Resources (DIR) and the various customers who utilize Shared Technology Services from DIR. I assist customers in solving problems, resolving issues, and providing project and operational support while fostering strong business partnerships with key stakeholders. I’m on email and Teams all day long!

I strive to understand each customer’s business, IT goals, and future technology objectives. I “live” in ServiceNow to update tickets, check statuses, expedite or escalate issues as needed, and make sure everything is moving along. I also facilitate Weekly Operations Meetings with my customers, involving key stakeholders, to discuss current business and market conditions. As the primary point of contact and customer advocate for my customers and the Shared Technology Services program managed by DIR, I love what I do, and my days just fly by!

What things do you do outside your everyday job to stay engaged at Capgemini?

I am a proud Charter Member of the Capgemini Voices for Sustainable Futures Toastmasters Club, established in early 2024. The opportunity to practice and hone my public speaking skills has been fantastic. Additionally, I spearheaded our EXPLORE events, representing our Cloud Infrastructure Services (CIS) business unit. In 2024, we hosted a virtual open house where I presented CIS to over 500 participants, followed by a live open house later in the year, allowing me to meet colleagues from various Capgemini business units and share information about CIS.

I’ve also fully utilized our Degreed/NEXT learning platforms, taking advantage of numerous instructor-led training classes and independent study courses. The opportunities for growth and development at Capgemini are truly endless.

What advise would you give to colleagues at Capgemini wanting to grow their career?

There’s a lot of opportunity, but getting the future we want for our careers is also our responsibility. We need to know where we wanna go, what we wanna do. We need to be actively networking. Learn about what Capgemini is doing, about what other people do, because there will come a day when we’re ready to move on, and Capgemini has the opportunities. But it’s our responsibility to find out what’s out there and to go after it.