Blogs

Chatbots are set to grow exponentially in the near future. Here’s what QA professionals need to keep in mind while building their testing strategy.

With machine learning (ML) models, lenders can now directly implement algorithms that can assess customer risk and assign scores to customers with little or no credit history.

In 24/7 global teams, we cannot work without the benefits of digital. But is it enough, without face-to-face, to create meaningful connections that build an employee’s engagement to a company’s brand?

Conversational customer experience is the next big battlefield for the hearts and minds of consumers as it promises to fundamentally alter their relationship with brands.

Marketers must leverage the power of insight-driven personalization and use a predictive or prescriptive approach to understand the needs and desires of customers

Cloud adoption is not what it was five years ago. We are now past version 3.0, 4.0 and even 5.0. The barriers no longer exist. The customer benefits are significant. And a countdown has already begun.

The use cases for a voice assistant in commerce are many. We found that nearly one in two consumers have a high interest in ordering meals, booking a taxi, or purchasing electronics using a voice assistant.

A successful value-based payments (VBP) strategy is built upon payer/provider collaboration, sharing of patients’ health data, and IT and analytical support.

Engagement Layer is a powerful approach to deliver digital initiatives with minimum disruption and faster return on investment.

The Internet of Assets truly is a game changer, but the complexity of operations and the reliability of assets demand a comprehensive solution for performance improvement.

The proportion of new business applications that are cloud native will more than double by 2020. Are you a leader—or a laggard?

Digital innovation has enabled organizations to produce different types of content spread across multiple delivery channels. If Sales is not using the content, what are they using and how are they succeeding?