Transform your existing product documentation processes and launch new products with high-quality, user-friendly technical publications that boost customer satisfaction on multiple viewing platforms and accelerate time to market.
High-Quality Documents: Prerequisite to Success
Manufacturers are under increasing pressure to launch sophisticated new products, and customers are demanding high-quality documentation on multiple platforms and in multiple formats. However, many companies struggle to achieve quality standards when faced with:
- Tight schedules
- Budgetary constraints
- Fluctuating workload
To deliver user-friendly technical documents, you need a solution that helps streamline production and reduce costs.
Boost Customer Satisfaction and Time to Market
Our end-to-end services solution enables you to better manage and maintain all of your technical content. Our worldwide Enterprise Content Management-Technical Publications for Manufacturing (ECM-Tech Pubs) expert teams create, revise, translate and migrate your technical publications, enabling you to significantly reduce costs, transform your existing publications and accelerate time to market for new publications.
A range of best practices, highly skilled talent pool and the latest tools keep all your technical publications up to date and in-line with the latest industry standards.
The benefits of our ECM-Tech Pubs solution include:
- High-quality documents that comply with all internal procedures
- Enhanced customer satisfaction
- Overall cost savings of at least 30%
- Optimized processes to industrialize publications delivery
- The complete impact of engineering changes captured in the manuals
- Greater project visibility via our in-house Total Process Manager workflow tool
A Global Technical Team at Your Service
More than 500 Technical Publications Engineers deliver ECM-Tech Pubs services from our center of excellence. We guarantee accurate and on-time content leading to higher customer satisfaction. Our global delivery model Rightshore® helps us define the right balance of onshore, nearshore and offshore locations for your business needs.
Contact our experts today to learn how managing your technical content can benefit your business