The Capgemini/Enate Partnership
B2C consumer experiences are rapidly becoming the norm in Human Resources (HR). Employees expect to interact with HR as consumers of innovative services, which mirrors the interaction they have in the ‘real world’ as consumers.
However, todate, the HR function has been represented as a passive support function deployed to aid a limited range of services such as recruitment, performance management and payroll administration. The focus for HR has largely been on driving process and technology efficiency rather than everyday employee experience.
Capgemini and Enate have been working in partnership to innovate HR services through intuitive and innovative automation transforming human capital management from an essential corporate overhead to a valuable tool in the delivery of business performance.