“Business Services plays a huge role in driving value, improving profitability for our clients, providing the insights into where additional revenue comes from and improving Working Capital” Senior Vice President, Head of Innovation, Business Services watch video
“Business Services plays a huge role in driving value, improving profitability for our clients and improving Working Capital”
Andrzej Hutniczak, Senior Vice President, Head of Innovation, Business Services
Finance-as-a-Stack on SAP S/4HANA brings rapid and significant business value to your organization based on real-time insight. READ MORE ABOUT OUR NEW SAP HANA OFFERING
“CFOs must understand and acknowledge the impact ‘digital’ is having on their business.” Interview with Ray Leclercq CFO, Unit4 READ MORE ON INNOVATION NATION
Artificial Intelligence How to use Artificial Intelligence to optimize your business processes Tim Ulrich Manager, Intelligent Automation read more
Robotic Process Automation Special Edition A collection of articles by our team that focuses on the opportunities and questions raised by automation and Artificial Intelligence. read more
Three things progressive companies are doing to enrich the Digital Customer Experience. Erwan Le Duff CEO, Prosodie READ MORE ON INNOVATION NATION
Centers of Excellence
A look at some of the innovations and achievements
from across our global delivery centers.
Sarasota, USA We are helping one of the world’s leading shipping and logistics companies clean up their receivables for year-end using a risk-free approach designed by our Collections Center of Excellence where the client bears no cost unless historical metrics are surpassed. This plug and play model is ideal for optimizing cash flow and working capital at the end of the calendar or fiscal year.
Guatemala City, Guatemala Our team has deployed RPA “artifacts” that enable handling high peak volumes of transactions with minimal human intervention, increasing quality through additional validations, while decreasing employee overtime during holiday periods.
Campinas, Brasil In collaboration with our new RPA partner, UiPath, we have successfully implemented a pilot on an invoice automation solution for a manufacturing client that cuts the time and cost required to process invoices by more than half, while shifting experienced employees into more advanced roles.
Stockholm, Sweden With the help of the IBX Business Network, Novozymes increased contractual compliance of indirect spend by 20 points between 2012 and 2015 while improving productivity in procurement by 31%.
Kraków, Poland We opened a new Innovation Lab for BPO delivery teams to access the latest technologies, expert advice and training, which enables us to drive innovative continuous improvement initiatives for our clients.
Nanhai, China We successfully completed the first PMO-as-a-Service assignment for a new global client, where the team assisted with the SSC FAO workflow and put new standard operating procedures in place, resulting in very positive feedback from the client.
Bangalore, India Syngenta won the 2015 NASSCOM BPM “Pioneer” Award, which recognizes organizations that have been instrumental in the growth of the business services industry in India. Capgemini originally nominated Syngenta for this award in support of our longstanding relationship with such a strong BPM-industry pioneer, and we are extremely proud and excited that the nomination has succeeded.
NOIDA, India The NOIDA delivery center has three Product Engineering labs that carry out cutting edge innovation research for future platform solutions, developing new applications and design solutions for clients in the Industrial Engineering, Automotive and Quick Service Restaurant industries.
“We have three labs at NOIDA where we carry out cutting edge innovation research on future platforms and new solutions for our clients.” Interview with Atul Kulshreshtha Head of Global Transformation & FS Delivery, Capgemini Business Services read more on Innovation Nation
Industry in Focus
“To remain competitive, organizations must adapt to the fact that their customer base is going through a huge change.” Interview with Indivar Khosla Head of Financial Services, Capgemini Business Services READ MORE ON INNOVATION NATION
Capgemini supports one of North America’s big banks to deliver end-to-end reconciliation. READ MORE ON INNOVATION NATION
Learn more about our solutions and thought leadership for the Financial Services industry. READ MORE
A Customer Centric Approach to M&A Magdalena Matell Senior Manager, Business Services Product Development and Market Position
Why Today’s CFO Needs a Broader Set of Shoulders Christopher Stancombe CCO, Business Services
The Unsexy Side of Innovation Nobody is Talking About Marty Borcharding Engagement Executive, Capgemini Business Services
Contract Management: Is There Life After Death? Craig Conte Head of Contract Compliance & Optimization
The Watermelon Effect – It Isn’t All About SLA’s Marek Grodzinski Head of European Delivery Centers
Five Essential Success Factors for Implementing Global E-procurement Tools Abduelkadir Tekin Head of Global Services and Customer Care
The SMAC Propeller for Financial Planning & Analysis Divya Kumar Director, Analytics