From Source-to-Pay to Digital Buyer Experience

Source-to-Pay (S2P)

In today’s fast-moving economy, companies need to be more efficient and effective than ever in terms of costs and end-user experience. Yet more often than not, companies find it difficult to adopt a holistic approach to managing their entire source-to-pay (S2P) cycle.

Do Your Suppliers Love You or Loathe You?

Are you stuck with an archaic procurement process that leads to low contract compliance and control, a lack of transparency on spend and low productivity? Does your company suffer from having a poor reputation with your suppliers, resulting in unhappy customers and lost saving opportunities?

Digital Buyer Experience Promises Transparency and Insight

Digital Buyer Experience promises improved transparency and insight, greater focus on straight-through processing on exceptions and discounts taken, a higher percentage of on-time payments, and enhanced controls and compliance – all of which combine to deliver tangible business outcomes.
By delivering an end-to-end transactional service and analytics at every stage of your source-to-pay (S2P) cycle, our Digital Buyer Experience offering gives you insight into your sourcing strategy, efficient buying execution via the right channels, support to establish internal policies, optimized payment strategies and enhanced reputation among your vendors, while eliminating and automating non value-adding activities.

Digital Buyer Experience Brings Performance Improvement

With experience from over hundreds of procurement implementations and operations, our 5,400 purchase-to-pay (P2P) process experts and 1,100 procurement specialists can transform your entire S2P process end-to-end, delivering deep transformation together with insight and analytics 24/7/365 in 38 languages.
We are already making a difference for many clients across a wide range of industry sectors and geographic locations.
For our clients, we have achieved:
  • 50%+ reduction in invoice cycle time.
  • 45% to 78% increase in the paid-on-time percentage.
  • 45% reduction in the cost of invoice processing.
  • 50% reduction in invoice data entry headcount.
  • Reduction in invoice processing time from 5 to 2 minutes per invoice.



Contact Business Services

To find out more about how our Digital Buyer Experience can reduce exceptions, boost upper quartile performance and increase service satisfaction, contact: