From Order-to-Cash to Digital Customer Experience

Order-to-Cash (O2C)

Order-to-Cash (O2C) should be a straightforward set of processes at the heart of any business – selling your product and collecting payment for the sale is the baseline for any commercial operation. For many businesses, however, the O2C process can seem frustratingly inefficient and disconnected. 

Keeping Your Customers Happy and Loyal

Coordinating sales, order fulfillment, invoicing, supply chain, cash collection and application, and dispute management can be challenge to your business when these functions are spread across multiple teams. Disjointed or manual processes, inter-departmental friction and a lack of standardization can drive up costs and lower customer satisfaction, not to mention the ubiquitous pressure of driving down the Days Sales Outstanding (DSO) figure.
 
On top of that, no matter what your industry sector, the way you interact with your customers is changing. Digital technology is creating a more demanding and fickle customer who is happy to take his or her business elsewhere if the product is not delivered on time, not as described and not supplied at the right price.

Digital Customer Experience Puts Your Customers First

By integrating our platforms, know-how and insight, your business can benefit from an enhanced O2C solution that enables you to focus more on your individual customer, helping them to buy more, pay quicker and be an overall happier customer.
 
Digital Customer Experience combines coordinated sales, order fulfillment, supply chain, invoicing, cash collection and dispute management services. These services are underpinned by our Odigo contact center platform, Analytics and Master Data Management to deliver an outstanding business value and enhanced digital customer experience.

Transformation, Innovation and Know-how

Digital Customer Experience is a huge part of what we do on a day-to-day basis for a large number of Fortune 500 companies – companies that consistently rate our service and our collaborative way of doing business.
 
With a rapidly expanding robotic footprint delivering our O2C services, we have been innovators in O2C for many years and have amassed a deep understanding of your industry, your requirements and, importantly, those of your customers.
 
Moving from simple transactions to an outsourcing business model that manages and provides complex O2C strategic functions, your company will benefit from:
  • Improved cash flow
  • Reduced Days Sales Outstanding (DSO)
  • Increased customer satisfaction
 
On average, your business will see:
  • 30% reduction in manual processes
  • 20% labor reduction
  • 20% performance improvement in accounts receivable

Contact Business Services

To find out more about how our Digital Customer Experience offering can boost interaction with your customers and drive reliability, profitability and loyalty, contact: businessservices.global@capgemini.com
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