Customer Interaction Management

With the rise of web, mobile, social media and the Internet of Things (IoT), many companies are experiencing a dramatic increase in their customers’ points of contact. This has made it increasingly difficult for companies to deliver the right answer and Service Level Agreement (SLA) that their customers expect.

Meanwhile, cost reduction, flexibility, time to market, and efficiency have become companies’ main concerns in maintaining competiveness.

Enhance Your Customers’ Experience with a Powerful Omnichannel Solution 

Odigo is a Cloud-based contact engagement platform that enables you to create strong and unique links with your customers. 
Odigo collects and displays the channels you need to engage and answer your customers, both reactively and proactively, via :
  • Voice
  • Livechat
  • Email
  • Social media
  • SMS
  • Video
  • IoT

The Odigo Experience: Give your customers something to love

Improve Efficiency with a Powerful Suite of Modules and Features

Odigo suite is a fully integrated solution that powers well-designed products and tools for welcoming customers, routing interactions, engaging conversations and optimizing your performance.
The complete portfolio of modules and features includes:
  • Cloud Routing
  • Automated Contact Distributor
  • Push Notifications (SMS, apps, email, power dialer)
  • Progressive Dialer
  • Preview  Dialer
  • Blended interaction management
  • Unified Agent Desktop
Concierge & Self-service
  • IVR, IVR Designer
  • Natural Language
  • Voice Biometrics
  • Mobile & Digital widgets
  • Virtual Agent
  • Artificial Intelligence
  • Payments
  • Workforce Management
  • Quality Monitoring
  • Analytics
  • Reporting
  • Call/Screen Recording
  • CTI/ CRM connectors
  • Telephony

Open Architecture and APIs for a Shared Economy and enable you to access a complete open architecture and long list of APIs that define, design and enable tailor-made integration.

Experience-led Banking with Capgemini's Odigo

A Proven Leader

Recognized in 2015 as a leader in Gartner’s Magic Quadrant for Contact Center-as-a-Service CCaaS, Western Europe. Odigo is used by more than 380,000 advisors across the world. Odigo handles more than five million minutes and close to one million SMSs for our clients.every day.
As a telecom operator, editor and integrator, we help our clients to increase customer satisfaction and revenue, while reducing operational costs.
Related Solutions