Small steps on the road to big transformation

The little things in a business process transformation journey that make the biggest difference.

Lee Beardmore

This paper explores some of the “small steps” that our teams have taken on the road to big, successful transformations, which prove that largescale, global, multi-discipline transformations sometimes rely on getting just one or two things right very early on in the process.

Lee Beardmore, Vice President and Chief Innovation Officer, Capgemini’s Business Services

A journey of a thousand miles begins with a single step

Why executive sponsorship matters

How to inspire collaboration between your teams

Why you need to start small

Why you need a good comms plan

Why keeping your customer at the heart of the process matters

Conclusion—every step matters