September 2015 Issue: Focus on Talent
This edition of Innovation Nation, dedicated to Talent at Capgemini, highlights the ideas, innovations and passion for excellence our BPO teams continue to demonstrate, especially those who belong to what is becoming known as “Generation BPO.” This issue also includes an update on the latest additions to our portfolio, more insights from our experts, plus a spotlight on our recent successes.
Insight into ‘Generation BPO’ by Christopher Stancombe, Capgemini BPO CEO
Business Process Outsourcing (BPO) has never been in a better state. Customers recognise that it now means far more than just more of the same for less money, and they can see the value BPO professionals can bring to broader business transformation. Christopher Stancombe believes the time is right to build a sense of professional identity to match its professional approach and make BPO a career of choice.
Center Spotlight: Sarasota
Best known for its natural beauty and diversity, Sarasota continues to be a preferred location for business and leisure. That, together with the passion and energy of our team members, is what makes Capgemini Sarasota a key component of our Global Delivery Network and the Center of Excellence for onshore Business Process Outsourcing solutions.
From Serendipity to Excellence: BPO as a Career
Backed by supporting evidence from Horses for Sources (HfS) research, Christopher Stancombe believes the time is right to build a sense of professional identity to match its professional approach and make BPO a career of choice.
A Glimpse inside the Capgemini University with Steven Smith
Innovation Nation spoke with Steven Smith, Corporate Vice President, Capgemini University Director, to discuss the role of the University in helping to develop talent in BPO.
Centers of ExcellenceAs this issue of Innovation Nation is focused on talent, we are pleased to recognize some innovative individuals for their contributions to improving our clients' operations. Click on the dots to meet our featured team members.
Balaji CS, Head of Delivery Excellence
Balaji is leading application of optical Character Reader technology in China to the local standard tax invoice format which will further automate the process and icrease productivity.
Janarthanan Ethirajulu, Service Delivery Manager
Janarthanan played a key role in the development of ‘I-Logic’, a dynamic Query Resolution tool that automates the decision making process of adjusting invoices enabling effective query resolution.
Sabina Druzkowska, F&A Senior Process Specialist
Sabina developed “Hint Box – presents” – a project that took a creative approach for sharing simple and easy to apply hints and best practices for working smarter with Microsoft Office.
Josh Tyrell, Team Leader
Josh continuously looks for ways to improve AR processes through report automation and dashboard creation as well as data analysis which he applied to identify an opportunity for a client to further reduce costs.
Partnered with All Faiths Food Bank to sort and box donated food to support local food assistance programs
Carlos Ho, Supply Chain Team Leader
Carlos led and implemented the standardization of a new global order entry management process that reduced lead time, improved quality, and helped a leading telecom client reduce workload by 30%.
Regine Boehm Gams, Head of Product Management
Regine is the owner and designer of the “IBX Shop for SAP MM”, a solution for customers running only SAP MM as the back-end technology that enables them to automate and better manage indirect spend.
Hydro One signs a new contract including infrastructure technology, application develpment and maintenance, finance & accounting services, source to pay services, payroll, and settlements.
Claudio Perez, Delivery Excellence Director
Claudio is leading a new program across Brazil called ‘PROUDuctivity’ (proud to be productive for clients) that applies a productivity measure tool to identify and reward top performers each month.