September 2015 Issue: Focus on Talent

This edition of Innovation Nation, dedicated to Talent at Capgemini, highlights the ideas, innovations and passion for excellence our BPO teams continue to demonstrate, especially those who belong to what is becoming known as “Generation BPO.” This issue also includes an update on the latest additions to our portfolio, more insights from our experts, plus a spotlight on our recent successes.

From Serendipity to Excellence: BPO as a Career

Backed by supporting evidence from Horses for Sources (HfS) research, Christopher Stancombe believes the time is right to build a sense of professional identity to match its professional approach and make BPO a career of choice.

A Glimpse inside the Capgemini University with Steven Smith

Innovation Nation spoke with Steven Smith, Corporate Vice President, Capgemini University Director, to discuss the role of the University in helping to develop talent in BPO.

We are Generation BPO
Apprentice programmes
Diversity & Inclusion
Apprentice programmes
Aptitude quiz
Apprentice programmes
Diversity & Inclusion
Luis Miguel Flores
Aptitude quiz

Centers of Excellence

As this issue of Innovation Nation is focused on talent, we are pleased to recognize some innovative individuals for their contributions to improving our clients' operations. Click on the dots to meet our featured team members.


Balaji CS, Head of Delivery Excellence
Balaji is leading application of optical Character Reader technology in China to the local standard tax invoice format which will further automate the process and icrease productivity.


Janarthanan Ethirajulu,  Service Delivery Manager
Janarthanan played a key role in the development of ‘I-Logic’, a dynamic Query Resolution tool that automates the decision making process of adjusting invoices enabling effective query resolution.


Sabina Druzkowska,  F&A Senior Process Specialist
Sabina developed “Hint Box – presents” – a project that took a creative approach for sharing simple and easy to apply hints and best practices for working smarter with Microsoft Office.

United States

Josh Tyrell,  Team Leader
Josh continuously looks for ways to improve AR processes through report automation and dashboard creation as well as data analysis which he applied to identify an opportunity for a client to further reduce costs.


Partnered with All Faiths Food Bank to sort and box donated food to support local food assistance programs


Carlos Ho,  Supply Chain Team Leader
Carlos led and implemented the standardization of a new global order entry management process that reduced lead time, improved quality, and helped a leading telecom client reduce workload by 30%.


Regine Boehm Gams,  Head of Product Management
Regine is the owner and designer of the “IBX Shop for SAP MM”, a solution for customers running only SAP MM as the back-end technology that enables them to automate and better manage indirect spend.


Hydro One signs a new contract including infrastructure technology, application develpment and maintenance, finance & accounting services, source to pay services, payroll, and settlements.


Claudio Perez,  Delivery Excellence Director
Claudio is leading a new program across Brazil called ‘PROUDuctivity’ (proud to be productive for clients) that applies a productivity measure tool to identify and reward top performers each month.

New Developments in our BPO solutions Portfolio
Steph Quote
Apprentice programmes
Where virtual and physical converge
Diversity & Inclusion
Unlock Working Capital
Apprentice programmes
Alleviating Project Management Office headaches
Aptitude quiz
A new way of looking at financial controllership