Innovation Nation

In this issue, read our thoughts on Robotic Process Automation and Artificial Intelligence (AI) – cutting edge technologies that will have an increasing role to play in our industry. It seems like AI has rarely been out of the headlines recently and it is a topic that grips people’s imagination. Our business process expertise puts us in a fantastic position to cut through the hyperbole and focus on the real business value in this exciting area.

Feature- Robotics Process Automation

BPO’s next wave of Robotic Process Automation

Our new White Paper discusses how RPA can improve efficiency in a cost effective manner, without the risk of interfering with the main ‘Big IT’ systems. In effect, it makes large ERP investments more useful to the business.

Automation will revolutionize outsourcing: But not how you might think……

Elon Musk recently described AI as the world’s ‘biggest existential threat’. But look beyond the initial gloom and AI could be the trigger that sees outsourcers shake off their cost-cutting reputation to become value-focused experts. Capgemini BPO CEO Christopher Stancombe’s latest byline in Professional Outsourcing magazine shows how this is possible.

Accelerating World-Class Outcomes for Our Clients

The Road to Successful Transformation

Interview with Frank D’Andrea, Director of Outsourcing Services for Hydro One

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[Video] Partnering for Growth

Interview with Jeff Rutherford, CFO of Ferro

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NOA Awards

Capgemini shortlisted in three categories in NOA's Professional Awards 2015

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Centers of Excellence

Click on the city names for a look at some of our centers’ innovations and achievements over the past few months


Following the successful completion of 14 improvment projects for a global manufacturing client, our China team increased productivity across FAO processes by 12% within the first six months


Enterprise Content Management team receives thanks for helping a manufacturing client achieve a top ranking in a product support survey


Supply chain BPO portfolio boosted with two new clients to be served out of local center


A proprietary dispute management tool helped slash the resolution turnaround time for a logistics giant by 20%


Partnered with All Faiths Food Bank to sort and box donated food to support local food assistance programs


Partnered with All Faiths Food Bank to sort and box donated food to support local food assistance programs

Guatemala City

Successful GEM-based transformation for a leading US retailer reduced DSO by 6 days, increased accounts current to 86%, and improved working capital by over €1.95M annually


IBX Invoice status dashboard(ISD) We released a new cloud based, secure online platform to perform invoice status checks and submit queries


Hydro One signs a new contract including infrastructure technology, application develpment and maintenance, finance & accounting services, source to pay services, payroll, and settlements.


Over 160 experts provide high-value, complex services to domestic clients covering tax calculation, income tax process

Spotlight on Nanhai, China
About the Publication

Innovation Nation is our quarterly digest of the latest news and expert views from the world of BPO.

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