{"id":1691,"date":"2020-08-14T15:53:00","date_gmt":"2020-08-14T15:53:00","guid":{"rendered":"https:\/\/www.capgemini.com\/br-pt\/?post_type=press-release&#038;p=1691"},"modified":"2025-03-26T06:19:00","modified_gmt":"2025-03-26T06:19:00","slug":"capgemini-brasil-implementa-solucao-da-servicenow-servicenow-para-incrementar-a-prestacao-de-servicos-aos-clientes","status":"publish","type":"press-release","link":"https:\/\/www.capgemini.com\/br-pt\/noticias\/press-release\/capgemini-brasil-implementa-solucao-da-servicenow-servicenow-para-incrementar-a-prestacao-de-servicos-aos-clientes\/","title":{"rendered":"Capgemini Brasil implementa solu\u00e7\u00e3o da Servicenow para incrementar a presta\u00e7\u00e3o de servi\u00e7os aos clientes"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\t\t<div class=\"wp-block-cg-blocks-hero-press-release\">\n\t\t\t<header class=\"header-hero-press-release\" role=\"main\" id=\"main-content-press-release\">\n\t\t\t\t<div class=\"container\">\n\t\t\t\t\t<div class=\"hero-press-release\">\n\t\t\t\t\t\t<div class=\"hero-press-release-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\n\t\t\t\t\t\t\t\t\t<div class=\"header-title\">\n\t\t\t\t\t\t\t\t\t\t<h1>\n\t\t\t\t\t\t\t\t\t\t\tCapgemini Brasil implementa solu\u00e7\u00e3o da Servicenow para incrementar a presta\u00e7\u00e3o de servi\u00e7os aos clientes\t\t\t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"header-description\">\n\t\t\t\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"header-date\">\n\t\t\t\t\t\t\t\t\t\t<span>ago. 14, 2020<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/header>\n\t\t<\/div>\n\t\t\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/br-pt\/?post_type=press-release&amp;p=1691\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Abre em uma nova janela\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/br-pt\/?post_type=press-release&amp;p=1691&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Abre em uma nova janela\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/br-pt\/?post_type=press-release&amp;p=1691&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Abre em uma nova janela\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<p class=\"wp-block-paragraph\"><strong><em>A solu\u00e7\u00e3o&nbsp;NowPlatform est\u00e1 sendo implementada e entra em go-live&nbsp;em Agosto. Entre os benef\u00edcios est\u00e3o&nbsp;uma&nbsp;melhor efici\u00eancia operacional por meio da automa\u00e7\u00e3o de processos&nbsp;e uma melhor experi\u00eancia e usabilidade&nbsp;aos usu\u00e1rios e clientes<\/em><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A Capgemini Brasil est\u00e1 investindo na NowPlatform, da ServiceNow, companhia especializada na digitaliza\u00e7\u00e3o de fluxos de trabalho, incluindo servi\u00e7os de TI para potencializar a capacidade dos servi\u00e7os oferecidos aos seus clientes. O projeto faz parte da estrat\u00e9gia de fortalecer no Brasil a parceria global que soma 10 anos e tem como objetivo incrementar os processos da Capgemini com seus clientes, criando um sistema de engajamento cont\u00ednuo que permitir\u00e1 experi\u00eancias inovadoras entre seus colaboradores e clientes, aumentando a produtividade e rompendo silos.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cNos aproximamos muito da&nbsp;ServiceNow no Brasil nos \u00faltimos 2 anos e&nbsp;a ideia \u00e9 utilizar a&nbsp;NowPlatform como forma de permitir que os nossos colaboradores tenham uma camada de engajamento de servi\u00e7os e possam aprimorar nosso trabalho junto aos clientes.&nbsp;O time-to-market&nbsp;ser\u00e1 muito mais din\u00e2mico e potencializaremos a capacidade de servi\u00e7os ofertados pela&nbsp;Capgemini&nbsp;no Brasil\u201d, aponta Juliana Almeida, vice-presidente operacional de Cloud e infraestrutura. A NowPlatform \u00e9 reconhecida como a \u201cplataforma das plataformas\u201d para fluxos de trabalhos digitais.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A&nbsp;contrata\u00e7\u00e3o&nbsp;da&nbsp;NowPlatform&nbsp;\u00e9 recente e a implementa\u00e7\u00e3o, iniciada em Abril deste ano, estar\u00e1 em go-live&nbsp;em Agosto.&nbsp;Com a&nbsp;plataforma, os clientes ter\u00e3o, por exemplo,&nbsp;mais visibilidade&nbsp;em tempo real dos servi\u00e7os solicitados e prestados. Isso \u00e9 decorrente da automatiza\u00e7\u00e3o&nbsp;da solu\u00e7\u00e3o, que faz com que&nbsp;a experi\u00eancia dos&nbsp;clientes&nbsp;avance&nbsp;em processos colaborativos,&nbsp;bem como&nbsp;atinja&nbsp;melhores&nbsp;e mais eficientes&nbsp;n\u00edveis de SLA.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A solu\u00e7\u00e3o responde&nbsp;ainda&nbsp;alguns desafios colocados pelo mercado e&nbsp;clientes \u00e0&nbsp;Capgemini, como a elimina\u00e7\u00e3o ou redu\u00e7\u00e3o de processos manuais, a exist\u00eancia de silos e a multiplicidade de fontes de dados, uma gest\u00e3o mais produtiva do SLA e at\u00e9 mesmo o roteamento de atividades e servi\u00e7os.&nbsp;Bem como traz alguns&nbsp;benef\u00edcios almejados&nbsp;como redu\u00e7\u00e3o de custos, melhor efici\u00eancia operacional&nbsp;por meio da automa\u00e7\u00e3o de processos&nbsp;e&nbsp;uma&nbsp;maior competitividade junto aos clientes&nbsp;ao garantir uma melhor experi\u00eancia e usabilidade.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cA ado\u00e7\u00e3o da NowPlatform permitir\u00e1 uma consider\u00e1vel melhora na experi\u00eancia dos colaboradores da Capgemini e o amplo engajamento dos servi\u00e7os de TI&nbsp;por parte de seus clientes.&nbsp;Esta oferta&nbsp;passa a ser mais empoderada, resultando em um&nbsp;aumento&nbsp;na satisfa\u00e7\u00e3o dos clientes&nbsp;finais\u201d, garante Marcus Santos, Diretor de Alian\u00e7as da&nbsp;ServiceNow no Brasil. Dados da companhia apontam, por exemplo, um incremento na&nbsp;produtividade operacional&nbsp;da ordem dos&nbsp;20%&nbsp;e&nbsp;uma diminui\u00e7\u00e3o no volume e tempo de atendimento de requisi\u00e7\u00f5es em 14%&nbsp;com a plataforma.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ainda segundo Marcus Santos, \u201ca opera\u00e7\u00e3o da NowPlatform est\u00e1 baseada no modelo de atua\u00e7\u00e3o como Service Provider ServiceNow, permitindo que Capgemini possa suportar, simultaneamente, diversos clientes a partir de uma \u00fanica console de gest\u00e3o, gerando expressivos ganhos de efici\u00eancia e produtividade\u201d.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mesmo com o trabalho remoto, diante do \u201cnovo normal\u201d,&nbsp;os colaboradores da&nbsp;Capgemini&nbsp;ter\u00e3o&nbsp;acesso aos servi\u00e7os cr\u00edticos para garantir a&nbsp;continuidade&nbsp;dos neg\u00f3cios&nbsp;dos clientes. Afinal, os fluxos de trabalho&nbsp;e as ferramentas&nbsp;s\u00e3o digitalizados e conectados por meio de Cloud de qualquer lugar.<\/p>\n\n\n<div class=\"wp-block-cg-blocks-cg-block-related-content\"><section class=\"relatedContentBlock\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"related-content-heading\">Related News<\/h2><\/div><\/div><div class=\"row relatedContent\"><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Leia mais sobre A Capgemini \u00e9 reconhecida como L\u00edder na avalia\u00e7\u00e3o Google Cloud Services PEAK Matrix\u00ae Assessment 2026 do Everest Group\" href=\"https:\/\/www.capgemini.com\/br-pt\/noticias\/press-release\/a-capgemini-e-reconhecida-como-lider-na-avaliacao-google-cloud-services-peak-matrix-assessment-2026-do-everest-group\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Corporate 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This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Capgemini Brasil implementa solu\u00e7\u00e3o da Servicenow para incrementar a presta\u00e7\u00e3o de servi\u00e7os aos clientes - Capgemini Brasil<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/br-pt\/noticias\/press-release\/capgemini-brasil-implementa-solucao-da-servicenow-servicenow-para-incrementar-a-prestacao-de-servicos-aos-clientes\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Capgemini Brasil implementa solu\u00e7\u00e3o da Servicenow para incrementar a presta\u00e7\u00e3o de servi\u00e7os aos clientes\" \/>\n<meta property=\"og:url\" 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