{"id":632845,"date":"2021-04-26T11:52:03","date_gmt":"2024-01-23T17:04:30","guid":{"rendered":"https:\/\/www.capgemini.com\/br-pt\/?page_id=632845&#038;preview_id=632845"},"modified":"2026-07-17T00:00:26","modified_gmt":"2026-07-17T00:00:26","slug":"servicenow","status":"publish","type":"page","link":"https:\/\/www.capgemini.com\/br-pt\/sobre-nos\/parceiros-de-tecnologia\/servicenow\/","title":{"rendered":"ServiceNow"},"content":{"rendered":"\n<div class=\"wp-block-cg-blocks-hero-picture-card undefined  heroPictureCard\"><div class=\"heroPictureCardBgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_Tech-Partners_ServiceNow_2.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_Tech-Partners_ServiceNow_2.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_Tech-Partners_ServiceNow_2.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_Tech-Partners_ServiceNow_2.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_Tech-Partners_ServiceNow_2.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_Tech-Partners_ServiceNow_2.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_Tech-Partners_ServiceNow_2.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_Tech-Partners_ServiceNow_2.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_Tech-Partners_ServiceNow_2.jpg\" class=\"desktopImage\" alt=\"\" style=\"object-fit:cover;object-position:60% 32%\" loading=\"eager\"\/><\/picture><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_Tech-Partners_ServiceNow_2.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_Tech-Partners_ServiceNow_2.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_Tech-Partners_ServiceNow_2.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_Tech-Partners_ServiceNow_2.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_Tech-Partners_ServiceNow_2.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_Tech-Partners_ServiceNow_2.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_Tech-Partners_ServiceNow_2.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_Tech-Partners_ServiceNow_2.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_Tech-Partners_ServiceNow_2.jpg\" class=\"mobileImage\" alt=\"\" style=\"object-fit:cover;object-position:60% 32%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 col-lg-6\"><div class=\"heroPictureCardBox\"><div class=\"heroPictureCardBoxTitle\"><h1 data-maxlength=\"144\">ServiceNow<\/h1><\/div><\/div><\/div><\/div><\/div><div class=\"small-device\"><div class=\"brandLogoWrapper\"> <\/div><\/div><\/div>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-2\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/br-pt\/sobre-nos\/parceiros-de-tecnologia\/servicenow\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/br-pt\/sobre-nos\/parceiros-de-tecnologia\/servicenow\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-8\"><h2 class=\"intro-para-title\">Reimagine o futuro e reformule sua empresa<\/h2><p class=\"intro-para-content\">L\u00edderes em todos os setores est\u00e3o se esfor\u00e7ando para implementar transforma\u00e7\u00f5es impulsionadas por IA que geram ganhos significativos, experi\u00eancias inteligentes e valor mensur\u00e1vel. No entanto, muitos enfrentam dificuldades para ir al\u00e9m de pilotos, solu\u00e7\u00f5es fragmentadas e d\u00edvidas t\u00e9cnicas. Com a Capgemini como seu parceiro de implementa\u00e7\u00e3o do ServiceNow, as organiza\u00e7\u00f5es podem reimaginar o futuro e remodelar sua empresa \u2013 mostrando o que se torna poss\u00edvel quando uma profunda expertise setorial encontra uma plataforma poderosa para opera\u00e7\u00f5es impulsionadas por IA. Juntos, ajudamos voc\u00ea a fechar a lacuna entre o que \u00e9 poss\u00edvel e o que \u00e9 real.<br><br><strong>Fa\u00e7a acontecer com a Capgemini e o ServiceNow.<\/strong><\/p><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div><div class=\"article-text article-quote-text\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>ServiceNow \u00e9 a \u2018plataforma das plataformas\u2019 que integra esse fluxo, proporcionando uma experi\u00eancia do usu\u00e1rio centrada no consumidor.<\/strong><\/p>\n<\/blockquote>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n\t\t\t\t<section\n\t\t\t\t\tclass=\"section section--lifeatcap-learning section--event-slider-careerInvent \">\n\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t<div class='career-invent-header'>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"slider slider-fader 71119470-e34e-46e5-a48a-c1293eb2c2e2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slider-nav-wrapper smallDevice\">\n\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"col-md-12 text-center\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"slider-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t<button class=\"slider-prev inactive\"\n\t\t\t\t\t\t\t\t\t\t\t\t\taria-label=\"anterior do carrossel\"><\/button>\n\t\t\t\t\t\t\t\t\t\t\t\t<ul class=\"slider-paginator\"><\/ul>\n\t\t\t\t\t\t\t\t\t\t\t\t<button class=\"slider-next \"\n\t\t\t\t\t\t\t\t\t\t\t\t\taria-label=\"pr\u00f3ximo do carrossel\"><\/button>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"slider-list \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\tclass=\"slide active \">\n\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\tclass=\"slide-bg-wrapper wp-block-cg-blocks-career-invent is-style-blue-capgemini-theme\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgImagesection\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"container slide-info-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"col-md-6 col-sm-12 box-inner \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"explore-header\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tdata-maxlength=\"68\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Capgemini na ServiceNow Knowledge 2026\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tCapgemini na ServiceNow Knowledge 2026\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"box-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 data-maxlength=\"144\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Estamos animados para retornar como um Patrocinador Platinum do Knowledge 2026, ajudando organiza\u00e7\u00f5es a superar obst\u00e1culos na ado\u00e7\u00e3o de IA\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tstyle=\"white-space: pre-wrap;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tEstamos animados para retornar como um Patrocinador Platinum do Knowledge 2026, ajudando organiza\u00e7\u00f5es a superar obst\u00e1culos na ado\u00e7\u00e3o de IA\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btnDiv\"> <a class=\"more2\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tdata-maxlength=\"24\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\taria-label=\"Saiba mais sobre Capgemini na ServiceNow Knowledge 2026\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Opens in new window\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\thref=\"https:\/\/www.capgemini.com\/news\/events\/knowledge-servicenow\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tSaiba mais\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a> <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-md-6 col-sm-12 text-right box-img-wrapper escaper escaper-right\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/ServiceNow-event-banner-2880x1800-without-logo-text.jpg?w=1200&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/ServiceNow-event-banner-2880x1800-without-logo-text.jpg?w=1200&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/ServiceNow-event-banner-2880x1800-without-logo-text.jpg?w=600&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/ServiceNow-event-banner-2880x1800-without-logo-text.jpg?w=1200&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/ServiceNow-event-banner-2880x1800-without-logo-text.jpg?w=400&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/ServiceNow-event-banner-2880x1800-without-logo-text.jpg?w=800&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/ServiceNow-event-banner-2880x1800-without-logo-text.jpg?w=400&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/ServiceNow-event-banner-2880x1800-without-logo-text.jpg?w=800&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\" \/>\n\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" class=\"box-img\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/ServiceNow-event-banner-2880x1800-without-logo-text.jpg\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tstyle=\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tobject-position: 47% 45%; object-fit: cover;\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\" alt=\"\" \/>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- <img decoding=\"async\" class=\"box-img\" src=\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\" alt=\"\"\n\t\t\t\t\t\t\t\t\t\t\/> -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-reveal\"><\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\tclass=\"slide active \">\n\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\tclass=\"slide-bg-wrapper wp-block-cg-blocks-career-invent \">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgImagesection\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"container slide-info-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"col-md-6 col-sm-12 box-inner \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"explore-header\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tdata-maxlength=\"68\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Reimagine a experi\u00eancia do cliente: IA impulsionada por humanos\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tReimagine a experi\u00eancia do cliente: IA impulsionada por humanos\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"box-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 data-maxlength=\"144\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Por que a experi\u00eancia do cliente agora \u00e9 um motor de crescimento, confian\u00e7a e valor a longo prazo\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tstyle=\"white-space: pre-wrap;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tPor que a experi\u00eancia do cliente agora \u00e9 um motor de crescimento, confian\u00e7a e valor a longo prazo\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btnDiv\"> <a class=\"more2\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tdata-maxlength=\"24\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\taria-label=\"Leia mais sobre Reimagine a experi\u00eancia do cliente: IA impulsionada por humanos\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Opens in new window\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttabindex=\"-1\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\thref=\"https:\/\/www.capgemini.com\/br-pt\/insights\/biblioteca-de-pesquisas\/reimaginando-a-experiencia-do-cliente-liderada-por-humanos-impulsionada-por-ia\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tLeia mais\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a> <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-md-6 col-sm-12 text-right box-img-wrapper escaper escaper-right\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/CRI_AI-powered-CX_2880x1800px.jpg?w=1200&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/CRI_AI-powered-CX_2880x1800px.jpg?w=1200&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/CRI_AI-powered-CX_2880x1800px.jpg?w=600&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/CRI_AI-powered-CX_2880x1800px.jpg?w=1200&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/CRI_AI-powered-CX_2880x1800px.jpg?w=400&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/CRI_AI-powered-CX_2880x1800px.jpg?w=800&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/CRI_AI-powered-CX_2880x1800px.jpg?w=400&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/CRI_AI-powered-CX_2880x1800px.jpg?w=800&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\" \/>\n\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" class=\"box-img\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/CRI_AI-powered-CX_2880x1800px.jpg\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tstyle=\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tobject-position: 50% 50%; object-fit: cover;\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\" alt=\"\" \/>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<!-- <img decoding=\"async\" class=\"box-img\" src=\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\" alt=\"\"\n\t\t\t\t\t\t\t\t\t\t\/> -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-reveal\"><\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slider-nav-wrapper largeDevice\">\n\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"col-md-12 text-center\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"slider-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t<button class=\"slider-prev inactive\"\n\t\t\t\t\t\t\t\t\t\t\t\t\taria-label=\"anterior do carrossel\"><\/button>\n\t\t\t\t\t\t\t\t\t\t\t\t<ul class=\"slider-paginator\"><\/ul>\n\t\t\t\t\t\t\t\t\t\t\t\t<button class=\"slider-next\"\n\t\t\t\t\t\t\t\t\t\t\t\t\taria-label=\"pr\u00f3ximo do carrossel\"><\/button>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/section>\n\n\t\t\t\t\n\n\n<div class=\"wp-block-anchor-block-standard\" id=\"retailrevolution\" data-anchor-padding=\"\" style=\"--data-anchor-padding: 0px\"><\/div>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div><div class=\"article-text article-quote-text\">\n<h2 class=\"wp-block-heading\" id=\"h-como-a-capgemini-e-a-servicenow-podem-ajudar\">Como a Capgemini e a ServiceNow podem ajudar<\/h2>\n\n\n\n<p>A Capgemini posiciona o ServiceNow como o n\u00facleo da sua empresa \u2013 a torre de controle de IA que une dados, fluxos de trabalho e agentes de IA nas \u00e1reas de front, middle e BackOffice.<\/p>\n\n\n\n<p>Juntos, ajudamos voc\u00ea a desbloquear o potencial da IA com uma governan\u00e7a intencional, padronizar como o trabalho \u00e9 realizado, construir capacidades seguras e preparadas para o futuro, e inovar continuamente por meio da colabora\u00e7\u00e3o entre humanos e IA. <br><br>A Capgemini e a ServiceNow possuem o know-how, a cultura e a experi\u00eancia aprofundada na ind\u00fastria para ajudar voc\u00ea a colocar a IA em pr\u00e1tica. Isso inclui o Resonance AI Framework da Capgemini e a expertise de mais de 3.750 consultores de processos da ServiceNow e mais de 14.000 certifica\u00e7\u00f5es. Aproveite o melhor da expertise da Capgemini em setores e dom\u00ednios enquanto utiliza a ServiceNow como sua base de IA. Como parceiro da ServiceNow, trabalhamos juntos para desenvolver solu\u00e7\u00f5es para setores estrat\u00e9gicos da ind\u00fastria, como aeroespacial e defesa, setor p\u00fablico e varejo \u2013 garantindo que sejam adaptadas para atender ao conjunto \u00fanico de necessidades de nossos clientes.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-learn-more updated-new-sample-amal learnMoreBlock\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"learnmore-heading\">Solu\u00e7\u00f5es de consultoria ServiceNow<\/h2><\/div><\/div><div class=\"row\"><div class=\"col-md-4\"><div class=\"box\"><div class=\"box-wrapper\"><a class=\"box-title\" href=\"https:\/\/www.capgemini.com\/solutions\/reimagine-customer-service-with-cx-with-servicenow\/\" target=\"\" aria-label=\"Reimagine o atendimento ao cliente com CX com ServiceNow\" rel=\"noopener noreferrer\"><div class=\"box-img-wrapper\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/12\/CX-Offer-Page_Web-banner-2880x1800-1.jpg?w=500&amp;quality=70\" srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/12\/CX-Offer-Page_Web-banner-2880x1800-1.jpg?w=500&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/12\/CX-Offer-Page_Web-banner-2880x1800-1.jpg?w=1000&amp;quality=70 2x\" class=\"box-img\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"lazy\"\/><\/div><h3 class=\"titleWithoutLink_learnMore\">Reimagine o atendimento ao cliente com CX com ServiceNow<\/h3><\/a><\/div><\/div><div class=\"box-inner\"><p class=\"box-desc\">Pare de lutar com sistemas isolados e desbloqueie a colabora\u00e7\u00e3o entre humanos e IA com fluxos de trabalho impulsionados por IA para oferecer uma experi\u00eancia excepcional aos clientes que impulsiona o crescimento dos neg\u00f3cios.<\/p><\/div><\/div><div class=\"col-md-4\"><div class=\"box\"><div class=\"box-wrapper\"><a class=\"box-title\" href=\"https:\/\/www.capgemini.com\/solutions\/people-experience-with-servicenow\/\" target=\"\" aria-label=\"Experi\u00eancia do Colaborador\" rel=\"noopener noreferrer\"><div class=\"box-img-wrapper\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/12\/Intelligent-HR-operations-IPO-blog-web-banner.jpg?w=500&amp;quality=70\" srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/12\/Intelligent-HR-operations-IPO-blog-web-banner.jpg?w=500&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/12\/Intelligent-HR-operations-IPO-blog-web-banner.jpg?w=1000&amp;quality=70 2x\" class=\"box-img\" alt=\"Intelligent HR operations IPO blog web banner\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"lazy\"\/><\/div><h3 class=\"titleWithoutLink_learnMore\">Experi\u00eancia do Colaborador<\/h3><\/a><\/div><\/div><div class=\"box-inner\"><p class=\"box-desc\">A Experi\u00eancia do Colaborador com o ServiceNow re\u00fane os servi\u00e7os de RH em uma \u00fanica plataforma sem atritos. Funcion\u00e1rios felizes. Aumento da produtividade.<\/p><\/div><\/div><div class=\"col-md-4\"><div class=\"box\"><div class=\"box-wrapper\"><a class=\"box-title\" href=\"https:\/\/www.capgemini.com\/services\/enterprise-management\/enterprise-service-management\/\" target=\"\" aria-label=\"Gest\u00e3o de Servi\u00e7os Empresariais (ESM) na NOW\" rel=\"noopener noreferrer\"><div class=\"box-img-wrapper\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/11\/Capgemini_Enterprise-Service-Management.jpg?w=500&amp;quality=70\" srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/11\/Capgemini_Enterprise-Service-Management.jpg?w=500&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/11\/Capgemini_Enterprise-Service-Management.jpg?w=1000&amp;quality=70 2x\" class=\"box-img\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"lazy\"\/><\/div><h3 class=\"titleWithoutLink_learnMore\">Gest\u00e3o de Servi\u00e7os Empresariais (ESM) na NOW<\/h3><\/a><\/div><\/div><div class=\"box-inner\"><p class=\"box-desc\">O gerenciamento de servi\u00e7os empresariais no NOW ajuda as organiza\u00e7\u00f5es a melhorar drasticamente qualquer processo de neg\u00f3cios em toda a empresa.<\/p><\/div><\/div><div class=\"col-md-4\"><div class=\"box\"><div class=\"box-wrapper\"><a class=\"box-title\" href=\"https:\/\/www.capgemini.com\/solutions\/digital-siam\/\" target=\"_blank\" aria-label=\"Integra\u00e7\u00e3o e Gest\u00e3o de Servi\u00e7os Digitais (SIAM)\" rel=\"noopener noreferrer\"><div class=\"box-img-wrapper\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/06\/One-Operations-end-to-end-business-integration-web-banner.jpg?w=500&amp;quality=70\" srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/06\/One-Operations-end-to-end-business-integration-web-banner.jpg?w=500&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/06\/One-Operations-end-to-end-business-integration-web-banner.jpg?w=1000&amp;quality=70 2x\" class=\"box-img\" alt=\"One Operations end-to-end business integration web banner\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"lazy\"\/><\/div><h3 class=\"titleWithoutLink_learnMore\">Integra\u00e7\u00e3o e Gest\u00e3o de Servi\u00e7os Digitais (SIAM)<\/h3><\/a><\/div><\/div><div class=\"box-inner\"><p class=\"box-desc\">Nossas solu\u00e7\u00f5es SIAM desbloqueiam todo o potencial de ecossistemas de neg\u00f3cios complexos com m\u00faltiplos provedores e oferecem satisfa\u00e7\u00e3o do cliente de ponta a ponta.<\/p><\/div><\/div><div class=\"col-md-4\"><div class=\"box\"><div class=\"box-wrapper\"><a class=\"box-title\" href=\"https:\/\/www.capgemini.com\/solutions\/future-franchise-services\/\" target=\"\" aria-label=\"Servi\u00e7os de Franquia Futuros\" rel=\"noopener noreferrer\"><div class=\"box-img-wrapper\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/04\/web-banner-1.jpg?w=500&amp;quality=70\" srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/04\/web-banner-1.jpg?w=500&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/04\/web-banner-1.jpg?w=1000&amp;quality=70 2x\" class=\"box-img\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"lazy\"\/><\/div><h3 class=\"titleWithoutLink_learnMore\">Servi\u00e7os de Franquia Futuros<\/h3><\/a><\/div><\/div><div class=\"box-inner\"><p class=\"box-desc\">Os servi\u00e7os de franquia do futuro capacitam os franqueados a oferecer uma excelente experi\u00eancia ao cliente.<\/p><\/div><\/div><div class=\"col-md-4\"><div class=\"box\"><div class=\"box-wrapper\"><a class=\"box-title\" href=\"https:\/\/www.capgemini.com\/solutions\/digital-operational-resilience-act-dora\/\" target=\"\" aria-label=\"Resili\u00eancia Operacional Digital\" rel=\"noopener noreferrer\"><div class=\"box-img-wrapper\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/10\/Cyber-web-banner.jpg?w=500&amp;quality=70\" srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/10\/Cyber-web-banner.jpg?w=500&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/10\/Cyber-web-banner.jpg?w=1000&amp;quality=70 2x\" class=\"box-img\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"lazy\"\/><\/div><h3 class=\"titleWithoutLink_learnMore\">Resili\u00eancia Operacional Digital<\/h3><\/a><\/div><\/div><div class=\"box-inner\"><p class=\"box-desc\">Em uma era em que a transforma\u00e7\u00e3o digital est\u00e1 remodelando o cen\u00e1rio financeiro, a import\u00e2ncia da resili\u00eancia cibern\u00e9tica n\u00e3o pode ser subestimada.<\/p><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<div class=\"wp-block-cg-blocks-video-podcast-playlist\"><div class=\"video-playlist-block\" data-playlist=\"[{&quot;uid&quot;:&quot;427ef848-4a6c-4a70-9a4c-e96456314c10&quot;,&quot;title&quot;:&quot;Agentes de IA em a\u00e7\u00e3o: Resolvendo o desafio da experi\u00eancia das pessoas com o ServiceNow&quot;,&quot;description&quot;:&quot;&quot;,&quot;playerType&quot;:&quot;video&quot;,&quot;srcYoutube&quot;:&quot;https:\/\/www.youtube.com\/watch?v=MZJENvDLq3A&quot;,&quot;srcType&quot;:&quot;youtube&quot;,&quot;srcFile&quot;:&quot;&quot;,&quot;muted&quot;:true,&quot;poster&quot;:&quot;https:\/\/i.ytimg.com\/vi\/MZJENvDLq3A\/hqdefault.jpg&quot;,&quot;loop&quot;:false},{&quot;uid&quot;:&quot;acbb4153-4086-45da-9939-b1fa8e0de375&quot;,&quot;title&quot;:&quot;Transformando a experi\u00eancia do cliente com agentes de IA por meio do ServiceNow&quot;,&quot;description&quot;:&quot;&quot;,&quot;playerType&quot;:&quot;video&quot;,&quot;srcYoutube&quot;:&quot;https:\/\/www.youtube.com\/watch?v=HfoatBYyzyk&quot;,&quot;srcType&quot;:&quot;youtube&quot;,&quot;srcFile&quot;:&quot;&quot;,&quot;muted&quot;:true,&quot;poster&quot;:&quot;https:\/\/i.ytimg.com\/vi\/HfoatBYyzyk\/hqdefault.jpg&quot;,&quot;loop&quot;:false},{&quot;uid&quot;:&quot;407925e2-2f50-491e-9337-f0d3efff93e5&quot;,&quot;title&quot;:&quot;Reduzindo a d\u00edvida t\u00e9cnica do ServiceNow para prosperar nas empresas impulsionadas por IA de hoje&quot;,&quot;description&quot;:&quot;&quot;,&quot;playerType&quot;:&quot;video&quot;,&quot;srcYoutube&quot;:&quot;https:\/\/www.youtube.com\/watch?v=2mIdJojtovI&quot;,&quot;srcType&quot;:&quot;youtube&quot;,&quot;srcFile&quot;:&quot;&quot;,&quot;muted&quot;:true,&quot;poster&quot;:&quot;https:\/\/i.ytimg.com\/vi\/2mIdJojtovI\/hqdefault.jpg&quot;,&quot;loop&quot;:false},{&quot;uid&quot;:&quot;723af68d-bbc4-44fb-af63-65ce55b8c7b2&quot;,&quot;title&quot;:&quot;A tecnologia encontra a resili\u00eancia: Garantindo a qualidade dos dados e construindo fluxos de trabalho no ServiceNow&quot;,&quot;description&quot;:&quot;&quot;,&quot;playerType&quot;:&quot;video&quot;,&quot;srcYoutube&quot;:&quot;https:\/\/www.youtube.com\/watch?v=Az5r91hFQWc&quot;,&quot;srcType&quot;:&quot;youtube&quot;,&quot;srcFile&quot;:&quot;&quot;,&quot;muted&quot;:true,&quot;poster&quot;:&quot;https:\/\/i.ytimg.com\/vi\/Az5r91hFQWc\/hqdefault.jpg&quot;,&quot;loop&quot;:false}]\"><div class=\"container\"><div class=\"video-player\"><div class=\"row\"><div class=\"col-12 col-lg-8\"><div id=\"yt-player\"><\/div><\/div><div class=\"col-12 col-lg-4\"><div class=\"video-info\"><h4 class=\"video-info-title\"><\/h4><div class=\"video-info-description\"><\/div><\/div><\/div><\/div><\/div><div class=\"video-playlist-placeholder\"><a class=\"accept-cookies-link\" href=\"#\" onclick=\"truste.eu &#038;&#038; truste.eu.clickListener()\">\n            Please allow advertising cookies to see this Youtube embed\n          <\/a><\/div><div class=\"playlist-slider-wrapper\"><div class=\"playlist-slider-nav\"><button class=\"prev-slide\"><i class=\"icon icon-zodiak-chevron-left\"><\/i><\/button><button class=\"next-slide\"><i class=\"icon icon-zodiak-chevron-right\"><\/i><\/button><\/div><div class=\"playlist-slider row\"><div class=\"col-12 col-md-3\"><div class=\"playlist-item\"><div class=\"row\"><div class=\"col-6 col-md-12\"><div class=\"playlist-item-image-wrapper\"><button class=\"play-pause-btn\" aria-label=\"pause\"><div class=\"play\"><img decoding=\"async\" class=\"icon-size\" loading=\"lazy\" alt=\"\" src=\"\/wp-content\/themes\/capgemini2025\/assets\/images\/play-icon-light.svg\"\/><\/div><div class=\"pause\"><img decoding=\"async\" class=\"icon-size\" loading=\"lazy\" alt=\"\" src=\"\/wp-content\/themes\/capgemini2025\/assets\/images\/pause-icon-light.svg\"\/><\/div><\/button><img decoding=\"async\" class=\"playlist-item-image\" src=\"https:\/\/i.ytimg.com\/vi\/MZJENvDLq3A\/hqdefault.jpg\" alt=\"\"\/><\/div><\/div><div class=\"col-6 col-md-12\"><h4 class=\"playlist-item-title\">Agentes de IA em a\u00e7\u00e3o: Resolvendo o desafio da experi\u00eancia das pessoas com o ServiceNow<\/h4><\/div><\/div><\/div><\/div><div class=\"col-12 col-md-3\"><div class=\"playlist-item\"><div class=\"row\"><div class=\"col-6 col-md-12\"><div class=\"playlist-item-image-wrapper\"><button class=\"play-pause-btn\" aria-label=\"pause\"><div class=\"play\"><img decoding=\"async\" class=\"icon-size\" loading=\"lazy\" alt=\"\" src=\"\/wp-content\/themes\/capgemini2025\/assets\/images\/play-icon-light.svg\"\/><\/div><div class=\"pause\"><img decoding=\"async\" class=\"icon-size\" loading=\"lazy\" alt=\"\" src=\"\/wp-content\/themes\/capgemini2025\/assets\/images\/pause-icon-light.svg\"\/><\/div><\/button><img decoding=\"async\" class=\"playlist-item-image\" src=\"https:\/\/i.ytimg.com\/vi\/HfoatBYyzyk\/hqdefault.jpg\" alt=\"\"\/><\/div><\/div><div class=\"col-6 col-md-12\"><h4 class=\"playlist-item-title\">Transformando a experi\u00eancia do cliente com agentes de IA por meio do ServiceNow<\/h4><\/div><\/div><\/div><\/div><div class=\"col-12 col-md-3\"><div class=\"playlist-item\"><div class=\"row\"><div class=\"col-6 col-md-12\"><div class=\"playlist-item-image-wrapper\"><button class=\"play-pause-btn\" aria-label=\"pause\"><div class=\"play\"><img decoding=\"async\" class=\"icon-size\" loading=\"lazy\" alt=\"\" src=\"\/wp-content\/themes\/capgemini2025\/assets\/images\/play-icon-light.svg\"\/><\/div><div class=\"pause\"><img decoding=\"async\" class=\"icon-size\" loading=\"lazy\" alt=\"\" src=\"\/wp-content\/themes\/capgemini2025\/assets\/images\/pause-icon-light.svg\"\/><\/div><\/button><img decoding=\"async\" class=\"playlist-item-image\" src=\"https:\/\/i.ytimg.com\/vi\/2mIdJojtovI\/hqdefault.jpg\" alt=\"\"\/><\/div><\/div><div class=\"col-6 col-md-12\"><h4 class=\"playlist-item-title\">Reduzindo a d\u00edvida t\u00e9cnica do ServiceNow para prosperar nas empresas impulsionadas por IA de hoje<\/h4><\/div><\/div><\/div><\/div><div class=\"col-12 col-md-3\"><div class=\"playlist-item\"><div class=\"row\"><div class=\"col-6 col-md-12\"><div class=\"playlist-item-image-wrapper\"><button class=\"play-pause-btn\" aria-label=\"pause\"><div class=\"play\"><img decoding=\"async\" class=\"icon-size\" loading=\"lazy\" alt=\"\" src=\"\/wp-content\/themes\/capgemini2025\/assets\/images\/play-icon-light.svg\"\/><\/div><div class=\"pause\"><img decoding=\"async\" class=\"icon-size\" loading=\"lazy\" alt=\"\" src=\"\/wp-content\/themes\/capgemini2025\/assets\/images\/pause-icon-light.svg\"\/><\/div><\/button><img decoding=\"async\" class=\"playlist-item-image\" src=\"https:\/\/i.ytimg.com\/vi\/Az5r91hFQWc\/hqdefault.jpg\" alt=\"\"\/><\/div><\/div><div class=\"col-6 col-md-12\"><h4 class=\"playlist-item-title\">A tecnologia encontra a resili\u00eancia: Garantindo a qualidade dos dados e construindo fluxos de trabalho no ServiceNow<\/h4><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\t<section class=\"wp-block-cg-blocks-wrapper-learning-slider section learning-slider\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"learning-header\">\n\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t<div class=\"heading col-12 col-md-8\">\n\t\t\t\t\t\t\t<h2>Hist\u00f3rias de clientes<\/h2>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t<div class=\"slider slider-fader\">\n\t\t\t\t<div class=\"slider-list\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide active card-learning-slide right-card short-copy\" data-align-right=\"false\" data-long-copy=\"false\">\n\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t<div class=\"slide-bg-wrapper\">\n\n                                        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n                                            \n                                            \n                                            \n                                            <img decoding=\"async\" loading=\"lazy\" class=\"slide-bg d-md-block\" src=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2026\/07\/Nortura-ServiceNow-client-story-web-page-banner.webp\" alt=\"Nortura-ServiceNow-client-story-web-page-banner\" style=\"object-position: 76% 14%;object-fit: cover\" \/>\n                                        \n\n                  \t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"slide-reveal\"><\/div>\n\n\t\t\t\t\t\t\t\t\t\t<div class=\"container slide-info-wrapper card-learning-slider\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-lg-10 col-xl-6 col-xxl-6 right-card\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-info short-copy\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"title-link\" href=\"https:\/\/www.capgemini.com\/news\/client-stories\/nortura-modernizes-health-and-safety-reporting\" target=\"\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"title-text\" data-maxlength=\"88\">Nortura moderniza relat\u00f3rios de Sa\u00fade e Seguran\u00e7a<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p data-maxlength=\"330\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tNortura e Capgemini possibilitaram a implementa\u00e7\u00e3o bem-sucedida de uma moderna plataforma de Sa\u00fade e Seguran\u00e7a ServiceNow, capacitando  funcion\u00e1rios e fortalecendo a cultura de seguran\u00e7a.\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-info-footer\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"brand-logo-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btnDiv\">\t<a class=\"more2\" aria-label=\"Leia mais sobre Nortura moderniza relat\u00f3rios de Sa\u00fade e Seguran\u00e7a\" href=\"https:\/\/www.capgemini.com\/news\/client-stories\/nortura-modernizes-health-and-safety-reporting\" target=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tLeia mais\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t         \t\t\t<\/div>\n\n\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide active card-learning-slide right-card short-copy\" data-align-right=\"false\" data-long-copy=\"false\">\n\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t<div class=\"slide-bg-wrapper\">\n\n                                        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n                                            \n                                            \n                                            \n                                            <img decoding=\"async\" loading=\"lazy\" class=\"slide-bg d-md-block\" src=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2026\/07\/Fresenius-client-story-web-banner.webp\" alt=\"\" style=\"object-position: 45% 29%;object-fit: cover\" \/>\n                                        \n\n                  \t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"slide-reveal\"><\/div>\n\n\t\t\t\t\t\t\t\t\t\t<div class=\"container slide-info-wrapper card-learning-slider\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-lg-10 col-xl-6 col-xxl-6 right-card\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-info short-copy\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"title-link\" href=\"https:\/\/www.capgemini.com\/news\/client-stories\/fresenius-transforms-user-access-to-it-services-and-support\/\" target=\"\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"title-text\" data-maxlength=\"88\">Fresenius transforma o acesso dos usu\u00e1rios a servi\u00e7os e suporte de TI<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p data-maxlength=\"330\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tFreDi, o agente virtual global de f\u00e1cil acesso e solu\u00e7\u00e3o de chat para agentes, encurta, simplifica e melhora a experi\u00eancia do usu\u00e1rio.\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-info-footer\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"brand-logo-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btnDiv\">\t<a class=\"more2\" aria-label=\"Leia mais sobre Fresenius transforma o acesso dos usu\u00e1rios a servi\u00e7os e suporte de TI\" href=\"https:\/\/www.capgemini.com\/news\/client-stories\/fresenius-transforms-user-access-to-it-services-and-support\/\" target=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tLeia mais\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t         \t\t\t<\/div>\n\n\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide active card-learning-slide right-card short-copy\" data-align-right=\"false\" data-long-copy=\"false\">\n\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t<div class=\"slide-bg-wrapper\">\n\n                                        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n                                            \n                                            \n                                            \n                                            <img decoding=\"async\" loading=\"lazy\" class=\"slide-bg d-md-block\" src=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2026\/07\/Capgemini_Client-stories_Signant-Health.webp\" alt=\"\" style=\"object-position: 50% 50%;object-fit: cover\" \/>\n                                        \n\n                  \t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"slide-reveal\"><\/div>\n\n\t\t\t\t\t\t\t\t\t\t<div class=\"container slide-info-wrapper card-learning-slider\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-lg-10 col-xl-6 col-xxl-6 right-card\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-info short-copy\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"title-link\" href=\"https:\/\/www.capgemini.com\/client-story\/signant-health-transforms-the-patient-experience-to-accelerate-clinical-trials\" target=\"\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"title-text\" data-maxlength=\"88\">Signant Health transforma a experi\u00eancia do paciente para acelerar ensaios cl\u00ednicos.<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-info-footer\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"brand-logo-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btnDiv\">\t<a class=\"more2\" aria-label=\"Leia mais sobre Signant Health transforma a experi\u00eancia do paciente para acelerar ensaios cl\u00ednicos.\" href=\"https:\/\/www.capgemini.com\/client-story\/signant-health-transforms-the-patient-experience-to-accelerate-clinical-trials\" target=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tLeia mais\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t         \t\t\t<\/div>\n\n\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide active card-learning-slide right-card short-copy\" data-align-right=\"false\" data-long-copy=\"false\">\n\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t<div class=\"slide-bg-wrapper\">\n\n                                        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n                                            \n                                            \n                                            \n                                            <img decoding=\"async\" loading=\"lazy\" class=\"slide-bg d-md-block\" src=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2026\/07\/Capgemini_Client-Stories-Hydro-One.webp\" alt=\"\" style=\"object-position: 50% 50%;object-fit: cover\" \/>\n                                        \n\n                  \t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"slide-reveal\"><\/div>\n\n\t\t\t\t\t\t\t\t\t\t<div class=\"container slide-info-wrapper card-learning-slider\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-lg-10 col-xl-6 col-xxl-6 right-card\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-info short-copy\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"title-link\" href=\"https:\/\/www.capgemini.com\/client-story\/hydro-one-adapts-payroll-functions-to-help-manage-disruption\" target=\"\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"title-text\" data-maxlength=\"88\">Hydro One adapta fun\u00e7\u00f5es de folha de pagamento para ajudar a gerenciar a interrup\u00e7\u00e3o<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-info-footer\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"brand-logo-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btnDiv\">\t<a class=\"more2\" aria-label=\"Leia mais sobre Hydro One adapta fun\u00e7\u00f5es de folha de pagamento para ajudar a gerenciar a interrup\u00e7\u00e3o\" href=\"https:\/\/www.capgemini.com\/client-story\/hydro-one-adapts-payroll-functions-to-help-manage-disruption\" target=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tLeia mais\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t         \t\t\t<\/div>\n\n\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"slider-nav-wrapper container\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"slider-nav-content col-12 col-lg-10 col-xl-6 col-xxl-6\" data-nav-content>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-nav-container\">\n                                                                                                                    <div class=\"slider-nav\">\n                                                                <button class=\"slider-prev inactive\" aria-label=\"Slider-previous\"><\/button>\n\n                                                                <button class=\"slider-next\" aria-label=\"Slider-next\"><\/button>\n                                                            <\/div>\n                                                                                                            <\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t<\/section>\n\n\t\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div><div class=\"article-text article-quote-text\">\n<h2 class=\"wp-block-heading\" id=\"h-nossa-expertise-na-industria\">Nossa expertise na ind\u00fastria<\/h2>\n\n\n\n<p>A tecnologia n\u00e3o \u00e9 uma solu\u00e7\u00e3o \u00fanica para todos. Como parceiro da ServiceNow, trabalhamos juntos para desenvolver solu\u00e7\u00f5es para setores industriais-chave, como aeroespacial e defesa, setor p\u00fablico e varejo \u2013 garantindo que sejam adaptadas para atender ao conjunto \u00fanico de necessidades de nossos clientes.<\/p>\n\n\n\n<p><strong>1. Governar com prop\u00f3sito para escalar com confian\u00e7a<\/strong><\/p>\n\n\n\n<p>Garantimos que a IA opere com inten\u00e7\u00e3o \u2013 ligando a supervis\u00e3o \u00e0s prioridades estrat\u00e9gicas, protegendo a integridade dos dados e estabelecendo diretrizes que orientam as empresas desde a prova de conceito at\u00e9 o desempenho repet\u00edvel.<\/p>\n\n\n\n<p><strong>2. Operar como um s\u00f3 com uma plataforma unificada<\/strong><\/p>\n\n\n\n<p>Capgemini e ServiceNow conectam agentes de IA, processos e dados por meio de uma estrutura digital coesa \u2013 padronizando como o trabalho \u00e9 realizado e permitindo componentes seguros, escal\u00e1veis e reutiliz\u00e1veis em toda a empresa.<\/p>\n\n\n\n<p><strong>3. Transforme-se para o presente e prepare-se para o futuro<\/strong><\/p>\n\n\n\n<p>Ajudamos organiza\u00e7\u00f5es a desbloquear novos modelos de neg\u00f3cios, experi\u00eancias inteligentes e uma cultura de trabalho futurista e multiagente, impulsionada pela colabora\u00e7\u00e3o entre humanos e IA.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\t<section class=\"wp-block-cg-blocks-wrapper-learning-slider section learning-slider\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"learning-header\">\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t<div class=\"slider slider-fader\">\n\t\t\t\t<div class=\"slider-list\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide active card-learning-slide right-card short-copy\" data-align-right=\"false\" data-long-copy=\"false\">\n\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t<div class=\"slide-bg-wrapper\">\n\n                                        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n                                            \n                                            \n                                            \n                                            <img decoding=\"async\" loading=\"lazy\" class=\"slide-bg d-md-block\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/09\/Capgemini_Client-stories_HELPING-A-GLOBAL-AEROSPACE-MANUFACTURER-TAKE-OFF.jpg\" alt=\"\" style=\"object-position: 35% 72%;object-fit: cover\" \/>\n                                        \n\n                  \t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"slide-reveal\"><\/div>\n\n\t\t\t\t\t\t\t\t\t\t<div class=\"container slide-info-wrapper card-learning-slider\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-lg-10 col-xl-6 col-xxl-6 right-card\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-info short-copy\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"title-link\" href=\"https:\/\/www.capgemini.com\/industries\/manufacturing\/\" target=\"\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"title-text\" data-maxlength=\"88\">Manufatura<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p data-maxlength=\"330\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tOferecemos uma abordagem hol\u00edstica para a digitaliza\u00e7\u00e3o, trazendo profunda expertise da ind\u00fastria, reengenharia de processos e tecnologia moderna para atender \u00e0s demandas dos fabricantes, impulsionados pela plataforma ServiceNow.\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-info-footer\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"brand-logo-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btnDiv\">\t<a class=\"more2\" aria-label=\"Leia mais sobre Manufatura\" href=\"https:\/\/www.capgemini.com\/industries\/manufacturing\/\" target=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tLeia mais\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t         \t\t\t<\/div>\n\n\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide active card-learning-slide right-card short-copy\" data-align-right=\"false\" data-long-copy=\"false\">\n\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t<div class=\"slide-bg-wrapper\">\n\n                                        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n                                            \n                                            \n                                            \n                                            <img decoding=\"async\" loading=\"lazy\" class=\"slide-bg d-md-block\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_Industries_Public-Sector-1.jpg\" alt=\"\" style=\"object-position: 45% 29%;object-fit: cover\" \/>\n                                        \n\n                  \t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"slide-reveal\"><\/div>\n\n\t\t\t\t\t\t\t\t\t\t<div class=\"container slide-info-wrapper card-learning-slider\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-lg-10 col-xl-6 col-xxl-6 right-card\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-info short-copy\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"title-link\" href=\"https:\/\/www.capgemini.com\/industries\/public-sector\/\" target=\"\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"title-text\" data-maxlength=\"88\">Setor p\u00fablico<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p data-maxlength=\"330\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tTrabalhamos em estreita colabora\u00e7\u00e3o com organiza\u00e7\u00f5es governamentais em todo o mundo para ajud\u00e1-las a enfrentar seus desafios e fornecer estrat\u00e9gias de transforma\u00e7\u00e3o digital, entrega de tecnologia e inova\u00e7\u00e3o liderada por cidad\u00e3os, impulsionada pela plataforma ServiceNow.\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-info-footer\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"brand-logo-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btnDiv\">\t<a class=\"more2\" aria-label=\"Leia mais sobre Setor p\u00fablico\" href=\"https:\/\/www.capgemini.com\/industries\/public-sector\/\" target=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tLeia mais\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t         \t\t\t<\/div>\n\n\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide active card-learning-slide right-card short-copy\" data-align-right=\"false\" data-long-copy=\"false\">\n\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t<div class=\"slide-bg-wrapper\">\n\n                                        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n                                            \n                                            \n                                            \n                                            <img decoding=\"async\" loading=\"lazy\" class=\"slide-bg d-md-block\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_Industries_Retail.jpg\" alt=\"\" style=\"object-position: 50% 50%;object-fit: cover\" \/>\n                                        \n\n                  \t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"slide-reveal\"><\/div>\n\n\t\t\t\t\t\t\t\t\t\t<div class=\"container slide-info-wrapper card-learning-slider\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-lg-10 col-xl-6 col-xxl-6 right-card\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-info short-copy\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"title-link\" href=\"https:\/\/www.capgemini.com\/industries\/retail\/\" target=\"\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"title-text\" data-maxlength=\"88\">Varejo<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p data-maxlength=\"330\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tNossos especialistas em varejo otimizam opera\u00e7\u00f5es ao longo da cadeia de valor. Utilizamos metodologias, aplica\u00e7\u00f5es, processos, lideran\u00e7a e talentos comprovados para criar uma experi\u00eancia integrada.\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-info-footer\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"brand-logo-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btnDiv\">\t<a class=\"more2\" aria-label=\"Leia mais sobre Varejo\" href=\"https:\/\/www.capgemini.com\/industries\/retail\/\" target=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tLeia mais\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t         \t\t\t<\/div>\n\n\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"slider-nav-wrapper container\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"slider-nav-content col-12 col-lg-10 col-xl-6 col-xxl-6\" data-nav-content>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-nav-container\">\n                                                                                                                    <div class=\"slider-nav\">\n                                                                <button class=\"slider-prev inactive\" aria-label=\"Slider-previous\"><\/button>\n\n                                                                <button class=\"slider-next\" aria-label=\"Slider-next\"><\/button>\n                                                            <\/div>\n                                                                                                            <\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t<\/section>\n\n\t\n\n<section class=\"latest-insights layout-odd layout-one-card-only \"><div class=\"container\"><div class=\"insight-title\"><h2 class=\"latest-insight-title\">Pesquisa e insights<\/h2><\/div><div class=\"layout-single-card\">\n                      <div class=\"row align-items-center w-lg-100\">\n                        <div class=\"card-image-wrapper\">\n                                <div class=\"card-image\" data-image-url=\"https:\/\/www.capgemini.com\/br-pt\/insights\/biblioteca-de-pesquisas\/transformacao-do-atendimento-ao-cliente\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2025\/03\/Customer-Service-Transformation_2880X1800.jpg?w=2048&#038;quality=70 1x, https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2025\/03\/Customer-Service-Transformation_2880X1800.jpg?w=2048&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2025\/03\/Customer-Service-Transformation_2880X1800.jpg?w=1024&#038;quality=70 1x, https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2025\/03\/Customer-Service-Transformation_2880X1800.jpg?w=2048&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2025\/03\/Customer-Service-Transformation_2880X1800.jpg?w=1024&#038;quality=70 1x, https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2025\/03\/Customer-Service-Transformation_2880X1800.jpg?w=2048&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2025\/03\/Customer-Service-Transformation_2880X1800.jpg?w=500&#038;quality=70 1x, https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2025\/03\/Customer-Service-Transformation_2880X1800.jpg?w=1000&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2025\/03\/Customer-Service-Transformation_2880X1800.jpg\" alt=\"IA Ag\u00eantica\" style=\"object-position: 50% 50%; object-fit: cover;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n                                <\/div>\n                            <\/div>\n                            <div class=\"col-12 col-md-5 col-lg-7\"><\/div>\n                        <div class=\"col-12 col-md-7 col-lg-5\">\n                            <a href=\"https:\/\/www.capgemini.com\/br-pt\/insights\/biblioteca-de-pesquisas\/transformacao-do-atendimento-ao-cliente\/\" aria-label=\"Transforma\u00e7\u00e3o do atendimento ao cliente\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-start\">\n                                <div class=\"card-tag\">Report<\/div>\n                                <h3 class=\"card-title\">Transforma\u00e7\u00e3o do atendimento ao cliente<\/h3>\n                                <div class=\"insight-card-footer\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-research-institute-white.svg\" alt=\"capgemini-research-institute\" class=\"light\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-research-institute-white.svg\" alt=\"capgemini-research-institute\" class=\"dark\">\n                                <\/div>\n                            <\/div>\n                            <\/a>\n                        <\/div>\n                     <\/div>\n                    <\/div><\/div><\/section>\n\n\n<section class=\"wp-block-cg-blocks-group section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div><div class=\"article-text article-quote-text\">\n<h2 class=\"wp-block-heading\">Pr\u00eamios e reconhecimento<\/h2>\n\n\n\n<p>Como uma parceira elite da ServiceNow, temos orgulho de nossas conquistas e reconhecimentos por diversas implementa\u00e7\u00f5es da ServiceNow. Nossa parceria robusta une servi\u00e7os de primeira linha da ServiceNow com a excel\u00eancia da Capgemini em experi\u00eancia, resultando em uma colabora\u00e7\u00e3o incompar\u00e1vel.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/sn-partneraward-2026-core-emea.png\" alt=\"Parceiro ServiceNow\" class=\"wp-image-1000001211888\" style=\"object-fit:cover;width:300px;height:300px\" srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/sn-partneraward-2026-core-emea.png 2500w, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/sn-partneraward-2026-core-emea.png?resize=150,150 150w, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/sn-partneraward-2026-core-emea.png?resize=300,300 300w, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/sn-partneraward-2026-core-emea.png?resize=768,768 768w, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/sn-partneraward-2026-core-emea.png?resize=1024,1024 1024w, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/sn-partneraward-2026-core-emea.png?resize=1536,1536 1536w, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/sn-partneraward-2026-core-emea.png?resize=2048,2048 2048w, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/sn-partneraward-2026-core-emea.png?resize=400,400 400w\" sizes=\"(max-width: 2500px) 100vw, 2500px\" \/><figcaption class=\"wp-element-caption\"><strong>Core Business \u2013 Parceiro do Ano EMEA<\/strong><\/figcaption><\/figure>\n\n\n\n<p class=\"has-text-align-center\">Este pr\u00eamio reconhece nossa capacidade de modernizar fun\u00e7\u00f5es empresariais essenciais, como a entrega de servi\u00e7os jur\u00eddicos, o processo de source-to-pay, compras, fluxos de trabalho de RH e outras opera\u00e7\u00f5es cr\u00edticas de back-office. Esse reconhecimento tamb\u00e9m destaca nossa habilidade de aplicar fluxos de trabalho impulsionados por IA para melhorar a efici\u00eancia, reduzir o trabalho manual e elevar o desempenho operacional em toda a empresa.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/Consulting-Implementation.png\" alt=\"Parceiro ServiceNow\" class=\"wp-image-1000001211885\" style=\"object-fit:cover;width:300px;height:300px\" srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/Consulting-Implementation.png 2501w, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/Consulting-Implementation.png?resize=150,150 150w, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/Consulting-Implementation.png?resize=300,300 300w, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/Consulting-Implementation.png?resize=768,768 768w, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/Consulting-Implementation.png?resize=1024,1024 1024w, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/Consulting-Implementation.png?resize=1536,1536 1536w, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/Consulting-Implementation.png?resize=2048,2048 2048w, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/Consulting-Implementation.png?resize=400,400 400w\" sizes=\"(max-width: 2501px) 100vw, 2501px\" \/><figcaption class=\"wp-element-caption\"><strong>Consultoria e Implementa\u00e7\u00e3o<\/strong><\/figcaption><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/Reseller.png\" alt=\"Parceiro ServiceNow\" class=\"wp-image-1000001211886\" style=\"object-fit:cover;width:300px;height:300px\" srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/Reseller.png 2501w, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/Reseller.png?resize=150,150 150w, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/Reseller.png?resize=300,300 300w, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/Reseller.png?resize=768,768 768w, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/Reseller.png?resize=1024,1024 1024w, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/Reseller.png?resize=1536,1536 1536w, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/Reseller.png?resize=2048,2048 2048w, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/Reseller.png?resize=400,400 400w\" sizes=\"(max-width: 2501px) 100vw, 2501px\" \/><figcaption class=\"wp-element-caption\"><strong>Revendedor<\/strong><\/figcaption><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/ServiceNow-Partner-Industry-Solution-Manufacturing-Badge.jpeg\" alt=\"Parceiro ServiceNow\" class=\"wp-image-100000669283\" style=\"object-fit:cover;width:300px;height:300px\" srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/ServiceNow-Partner-Industry-Solution-Manufacturing-Badge.jpeg 411w, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/ServiceNow-Partner-Industry-Solution-Manufacturing-Badge.jpeg?resize=150,150 150w, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/ServiceNow-Partner-Industry-Solution-Manufacturing-Badge.jpeg?resize=300,300 300w, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/ServiceNow-Partner-Industry-Solution-Manufacturing-Badge.jpeg?resize=400,400 400w\" sizes=\"(max-width: 411px) 100vw, 411px\" \/><figcaption class=\"wp-element-caption\"><strong>Manufatura<\/strong><\/figcaption><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/SN_GPESDigitalAwardSticker_2022_EMEA.jpg\" alt=\"Parceiro ServiceNow\" class=\"wp-image-100000675024\" style=\"object-fit:cover;width:300px;height:300px\" srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/SN_GPESDigitalAwardSticker_2022_EMEA.jpg 2000w, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/SN_GPESDigitalAwardSticker_2022_EMEA.jpg?resize=150,150 150w, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/SN_GPESDigitalAwardSticker_2022_EMEA.jpg?resize=300,300 300w, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/SN_GPESDigitalAwardSticker_2022_EMEA.jpg?resize=768,768 768w, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/SN_GPESDigitalAwardSticker_2022_EMEA.jpg?resize=1024,1024 1024w, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/SN_GPESDigitalAwardSticker_2022_EMEA.jpg?resize=1536,1536 1536w, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/SN_GPESDigitalAwardSticker_2022_EMEA.jpg?resize=400,400 400w\" sizes=\"(max-width: 2000px) 100vw, 2000px\" \/><figcaption class=\"wp-element-caption\"><strong>Parceiro EMEA<\/strong><\/figcaption><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\t<section class=\"wp-block-cg-blocks-wrapper-learning-slider section learning-slider\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"learning-header\">\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t<div class=\"slider slider-fader\">\n\t\t\t\t<div class=\"slider-list\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide active card-learning-slide left-card short-copy\" data-align-right=\"true\" data-long-copy=\"false\">\n\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t<div class=\"slide-bg-wrapper\">\n\n                                        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n                                            \n                                            \n                                            \n                                            <img decoding=\"async\" loading=\"lazy\" class=\"slide-bg d-md-block\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/01\/Capgemini_Awards-and-recognition.jpg\" alt=\"\" style=\"object-position: 50% 50%;object-fit: cover\" \/>\n                                        \n\n                  \t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"slide-reveal\"><\/div>\n\n\t\t\t\t\t\t\t\t\t\t<div class=\"container slide-info-wrapper card-learning-slider\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-lg-10 col-xl-6 col-xxl-6 offset-lg-2 offset-xl-6 offset-xxl-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-info short-copy\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"title-link\" href=\"https:\/\/www.capgemini.com\/br-pt\/sobre-nos\/premios-e-reconhecimento\/\" target=\"\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"title-text\" data-maxlength=\"\">L\u00edder no ISG Provider Lens\u2122 para Parceiros do Ecossistema ServiceNow 2024<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p data-maxlength=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tCapgemini reconhecida como l\u00edder no ISG Provider Lens\u2122 para Parceiros do Ecossistema ServiceNow 2024.\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-info-footer\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"brand-logo-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btnDiv\">\t<a class=\"more2\" aria-label=\"Pr\u00eamios e reconhecimento sobre L\u00edder no ISG Provider Lens\u2122 para Parceiros do Ecossistema ServiceNow 2024\" href=\"https:\/\/www.capgemini.com\/br-pt\/sobre-nos\/premios-e-reconhecimento\/\" target=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tPr\u00eamios e reconhecimento\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t         \t\t\t<\/div>\n\n\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"slider-nav-wrapper container\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"slider-nav-content col-12 col-lg-10 col-xl-6 col-xxl-6\" data-nav-content>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-nav-container\">\n                                                                                                            <\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t<\/section>\n\n\t\n\n<div class=\"wrapper-get-in-touch-block\">\n<section class=\"wp-block-cg-blocks-wrapper-get-in-touch section get-in-touch-block\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"getintouch-heading\">Conhe\u00e7a nossos especialistas<\/h2><\/div><\/div><div class=\"row\"><div class=\"content-description col-12 col-md-8\"><p><\/p><\/div><\/div><div><div class=\"cg-slider show-card\"><div class=\"box\"><div class=\"box-author-img col-md-12 col-2\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2026\/07\/CIS-expert-Jill-Weber-1.webp\" alt=\"\"\/><\/div><div class=\"right col-md-12 col-8\"><h3>Jill Weber<\/h3><p class=\"box-position\">Especialista em Servi\u00e7os de Transforma\u00e7\u00e3o de Infraestrutura, Integra\u00e7\u00e3o de Servi\u00e7os, Pr\u00e1tica<\/p><p class=\"box-company\">Jill Weber \u00e9 Executiva de Parcerias Globais na \u00e1rea de Iniciativas Estrat\u00e9gicas e Parcerias do Grupo Capgemini e respons\u00e1vel pela oferta de Servi\u00e7os de &#8220;Future Franchise&#8221;. Ela atua junto \u00e0 ServiceNow, apoiando o desenvolvimento de ofertas de parceria e solu\u00e7\u00f5es na plataforma, combinando a vasta experi\u00eancia pr\u00e1tica da Capgemini no setor, a equipe ideal e os processos e conhecimentos operacionais necess\u00e1rios para solucionar as demandas dos clientes em escala global.<\/p><ul class=\"social-nav col-md-12\"><\/ul><\/div><\/div><div class=\"box\"><div class=\"box-author-img col-md-12 col-2\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2026\/07\/Matthias-Speis_26-01-20_ServiceNow6_12152-1.webp\" alt=\"\"\/><\/div><div class=\"right col-md-12 col-8\"><h3>Matthias Spies<\/h3><p class=\"box-position\">Executivo de Parcerias ServiceNow nas Am\u00e9ricas<\/p><p class=\"box-company\">Matthias Spies \u00e9 o Executivo de Parcerias para a ServiceNow nas Am\u00e9ricas e atua como COO e Vice-L\u00edder de Iniciativas Estrat\u00e9gicas e Parcerias do Grupo na Capgemini. Consultor de estrat\u00e9gia e transforma\u00e7\u00e3o por voca\u00e7\u00e3o, ele \u00e9 movido por uma ambi\u00e7\u00e3o clara: ajudar os clientes a reimaginar a forma como o trabalho \u00e9 realizado, aproveitando todo o potencial do ecossistema global e da profunda expertise setorial da Capgemini \u2014 potencializados pela for\u00e7a inigual\u00e1vel da ServiceNow, a plataforma l\u00edder mundial em automa\u00e7\u00e3o inteligente de fluxos de trabalho de ponta a ponta.<\/p><ul class=\"social-nav col-md-12\"><\/ul><\/div><\/div><div class=\"box\"><div class=\"box-author-img col-md-12 col-2\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2026\/07\/Andrea-Kis.webp\" alt=\"\"\/><\/div><div class=\"right col-md-12 col-8\"><h3>Andrea Kis<\/h3><p class=\"box-position\">Diretora de Parcerias Estrat\u00e9gicas \u2013 ServiceNow e Siemens<\/p><p class=\"box-company\">Andrea possui mais de 25 anos de experi\u00eancia no setor de TI e servi\u00e7os de tecnologia, atuando junto a clientes no Reino Unido, na Europa e globalmente para enfrentar desafios complexos de neg\u00f3cios e opera\u00e7\u00f5es. Na Capgemini, ela trabalha com equipes e parceiros para definir estrat\u00e9gias conjuntas, levar solu\u00e7\u00f5es ao mercado e transformar as prioridades de alian\u00e7as globais em valor para o cliente. Ela det\u00e9m profunda expertise em SIAM, Gest\u00e3o de Servi\u00e7os Corporativos (Enterprise Service Management), transforma\u00e7\u00e3o de Servi\u00e7os Globais de Neg\u00f3cios e consultoria empresarial, sendo uma reconhecida l\u00edder de pensamento do setor e profissional certificada em TI (Chartered IT Professional).<\/p><ul class=\"social-nav col-md-12\"><\/ul><\/div><\/div><div class=\"box\"><div class=\"box-author-img col-md-12 col-2\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2026\/07\/Jon_Harriman.webp\" alt=\"\"\/><\/div><div class=\"right col-md-12 col-8\"><h3>Jon Harriman<\/h3><p class=\"box-position\">L\u00edder de Oferta de Grupo \u2013 Experi\u00eancia de Pessoas e Experi\u00eancia do Cliente para ServiceNow<\/p><p class=\"box-company\">Jon \u00e9 um especialista renomado em experi\u00eancia do colaborador e utiliza sua posi\u00e7\u00e3o como L\u00edder de Oferta do Grupo de Experi\u00eancia de Pessoas (&lt;em>People Experience&lt;\/em>) na Capgemini para impulsionar o sucesso organizacional por meio de abordagens centradas nas pessoas. Com uma trajet\u00f3ria vasta e diversificada \u2014 que abrange atua\u00e7\u00e3o em desenvolvimento de portf\u00f3lio e ofertas, pr\u00e9-vendas, estrutura\u00e7\u00e3o de solu\u00e7\u00f5es e entrega \u2014, aliada a uma forte paix\u00e3o por transformar a maneira como as empresas cultivam suas equipes, Jon dedica-se a capacitar organiza\u00e7\u00f5es a criar ambientes envolventes para seus colaboradores.<\/p><ul class=\"social-nav col-md-12\"><\/ul><\/div><\/div><div class=\"box\"><div class=\"box-author-img col-md-12 col-2\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2026\/07\/Alan-Connolly.webp\" alt=\"\"\/><\/div><div class=\"right col-md-12 col-8\"><h3>Alan Connolly<\/h3><p class=\"box-position\">L\u00edder Global de Portf\u00f3lio \u2013 ESM, SIAM e ServiceNow<\/p><p class=\"box-company\">Alan \u00e9 um l\u00edder vision\u00e1rio com profunda paix\u00e3o por colaborar com clientes, parceiros e especialistas do setor para enfrentar desafios complexos nas \u00e1reas de ambiente de trabalho e gest\u00e3o de servi\u00e7os corporativos. Com mais de 20 anos de experi\u00eancia, ele combina criatividade e capacidade anal\u00edtica para elaborar estrat\u00e9gias abrangentes que se alinham aos objetivos organizacionais e impulsionam a produtividade.<\/p><ul class=\"social-nav col-md-12\"><\/ul><\/div><\/div><div class=\"box\"><div class=\"box-author-img col-md-12 col-2\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2026\/07\/Claudia-Crummenerl-2.webp\" alt=\"\"\/><\/div><div class=\"right col-md-12 col-8\"><h3>Claudia Crummenerl<\/h3><p class=\"box-position\">Vice-presidente executiva e chefe global de consultoria para parcerias estrat\u00e9gicas da Capgemini Invent<\/p><p class=\"box-company\">Reconhecendo a import\u00e2ncia das pessoas na transforma\u00e7\u00e3o dos neg\u00f3cios, Claudia trabalha com clientes para reinventar a experi\u00eancia do colaborador por meio de dados e tecnologia. Ela utiliza sua expertise na dimens\u00e3o humana da transforma\u00e7\u00e3o digital para compreender a evolu\u00e7\u00e3o da lideran\u00e7a na era digital, como a produtividade de talentos e da for\u00e7a de trabalho pode ser transformada pela automa\u00e7\u00e3o e pela IA, e como engajar efetivamente os colaboradores ao longo de todo o processo de transforma\u00e7\u00e3o.<\/p><ul class=\"social-nav col-md-12\"><\/ul><\/div><\/div><div class=\"box\"><div class=\"box-author-img col-md-12 col-2\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2026\/07\/Tim-Arkin.webp\" alt=\"\"\/><\/div><div class=\"right col-md-12 col-8\"><h3>Tim Arkin<\/h3><p class=\"box-position\">DCX Global Head for ServiceNow<\/p><p class=\"box-company\">Tim Arkin \u00e9 um l\u00edder experiente na \u00e1rea de tecnologia, com vasta trajet\u00f3ria na condu\u00e7\u00e3o de transforma\u00e7\u00f5es digitais e solu\u00e7\u00f5es de experi\u00eancia do cliente corporativo. Como L\u00edder Global de DCX para ServiceNow na Capgemini, Tim lidera iniciativas estrat\u00e9gicas para ajudar organiza\u00e7\u00f5es a aproveitar a ServiceNow em prol da excel\u00eancia operacional e da inova\u00e7\u00e3o.<\/p><ul class=\"social-nav col-md-12\"><\/ul><\/div><\/div><div class=\"box\"><div class=\"box-author-img col-md-12 col-2\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2026\/07\/Michael-Hansen-Capgemini-with-jacket.webp\" alt=\"\"\/><\/div><div class=\"right col-md-12 col-8\"><h3>Michael Hansen<\/h3><p class=\"box-position\">Diretor de Vendas com Parceiros \u2013 ServiceNow<\/p><p class=\"box-company\">Michael Hansen conecta desafios de neg\u00f3cios complexos a tecnologias inovadoras. \u00c0 frente da parceria estrat\u00e9gica da Capgemini com a ServiceNow, ele capacita organiza\u00e7\u00f5es dos setores de Servi\u00e7os Financeiros, Automotivo e de Semicondutores a aproveitar a &#8220;Plataforma de Plataformas&#8221;. Com mais de 30 anos de experi\u00eancia em TI, ele concentra sua atua\u00e7\u00e3o na elimina\u00e7\u00e3o de silos e na promo\u00e7\u00e3o de efici\u00eancia mensur\u00e1vel. Especialista premiado em gest\u00e3o de alian\u00e7as, Michael \u00e9 o parceiro estrat\u00e9gico ideal para liberar todo o potencial do ecossistema ServiceNow.<\/p><ul class=\"social-nav col-md-12\"><\/ul><\/div><\/div><\/div><div class=\"cg-slider hide-card\">\t<p class=\"setting-message\">\n\t\tPlease select person from right-hand side settings\t<\/p>\n\t<\/div><\/div><\/div><\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Descubra os benef\u00edcios de ter a Capgemini como seu parceiro ServiceNow e reimagine o futuro da sua empresa com IA.<\/p>\n","protected":false},"author":121,"featured_media":648485,"parent":629037,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[{\"uuid\":\"8df77373-1e34-4184-9a1a-294521426868\",\"blogId\":\"1\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/\",\"postLink\":\"https:\/\/www.capgemini.com\/about-us\/technology-partners\/servicenow\/\",\"postId\":523316,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"4853bdf4-42a6-4f73-89bd-735c545f11cf\",\"blogId\":\"5\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/gb-en\/\",\"postLink\":\"https:\/\/www.capgemini.com\/gb-en\/about-us\/technology-partners\/servicenow\/\",\"postId\":558294,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"e9ecfc72-ba46-45d5-8651-b258ee0ff26b\",\"blogId\":\"6\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/fr-fr\/\",\"postLink\":\"https:\/\/www.capgemini.com\/fr-fr\/notre-groupe\/partenaires-technologiques\/servicenow\/\",\"postId\":523316,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"7033e823-a866-4be4-a3ef-2ab7e7a65612\",\"blogId\":\"7\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/dk-en\/\",\"postLink\":\"https:\/\/www.capgemini.com\/dk-en\/about-us\/partnerships\/servicenow\/\",\"postId\":523316,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"b779d9c1-0c00-4c1f-aa8f-f84037c618a1\",\"blogId\":\"8\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/de-de\/\",\"postLink\":\"https:\/\/www.capgemini.com\/de-de\/unternehmen\/technologie-partner\/servicenow\/\",\"postId\":743710,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"aa4b14b1-a718-482d-a0e2-2cf8ab1c7d7b\",\"blogId\":\"9\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/ar-es\/\",\"postLink\":\"https:\/\/www.capgemini.com\/ar-es\/sobre-nosotros\/partnerships\/servicenow\/\",\"postId\":5748,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"d5f933a8-4b34-48d5-a458-246d97b08cab\",\"blogId\":\"10\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/au-en\/\",\"postLink\":\"https:\/\/www.capgemini.com\/au-en\/about-us\/technology-partners\/servicenow\/\",\"postId\":129238,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"61dad502-967c-4cd4-800b-a96148e0b8ec\",\"blogId\":\"14\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/be-en\/\",\"postLink\":\"https:\/\/www.capgemini.com\/be-en\/about-us\/technology-partners\/servicenow\/\",\"postId\":523316,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"21f46b6f-55e9-4d5e-8b98-ca8ceac20b03\",\"blogId\":\"15\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/it-it\/\",\"postLink\":\"https:\/\/www.capgemini.com\/it-it\/chi-siamo\/partner\/servicenow\/\",\"postId\":523316,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"8ac7b7c3-a4ce-4d70-94ea-f7e7daccd091\",\"blogId\":\"16\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/es-es\/\",\"postLink\":\"https:\/\/www.capgemini.com\/es-es\/sobre-nosotros\/alianzas\/servicenow\/\",\"postId\":5748,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"6a759c84-458d-46ed-bc5a-562afb35e216\",\"blogId\":\"17\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/ca-en\/\",\"postLink\":\"https:\/\/www.capgemini.com\/ca-en\/about-us\/technology-partners\/servicenow\/\",\"postId\":565289,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"b72f9288-62c5-4caa-af64-361daa83cf15\",\"blogId\":\"18\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/in-en\/\",\"postLink\":\"https:\/\/www.capgemini.com\/in-en\/about-us\/technology-partners\/servicenow\/\",\"postId\":976699,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"9ba0678e-a8bf-41af-aead-aa112e1df773\",\"blogId\":\"19\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/nl-nl\/\",\"postLink\":\"https:\/\/www.capgemini.com\/nl-nl\/over-ons\/technologiepartners\/servicenow\/\",\"postId\":541056,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"755fd582-6ab7-442a-883f-46fa93032ed6\",\"blogId\":\"20\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/se-en\/\",\"postLink\":\"https:\/\/www.capgemini.com\/se-en\/about-us\/partnerships\/servicenow\/\",\"postId\":129238,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"a69ad673-a12e-4e07-bd82-b42b1c2cc1fd\",\"blogId\":\"21\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/ca-fr\/\",\"postLink\":\"https:\/\/www.capgemini.com\/ca-fr\/notre-groupe\/partenaires-technologiques\/servicenow\/\",\"postId\":7569,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"56416cad-7292-4d54-b0c8-d797ee129c32\",\"blogId\":\"22\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/jp-jp\/\",\"postLink\":\"https:\/\/www.capgemini.com\/jp-jp\/partnerships\/servicenow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