Utility Mobile IT Adoption

Continuing deregulation has made the utilities industry more price competitive. The transmission and distribution infrastructure is aging and is – in some instances – well past its planned service life.

Yet, the industry’s customers are demanding 100% availability, greater environmental awareness, more accurate billing and quick fault resolution. Government and industry compliance regulations are also becoming stricter. All of this, and more, is business as usual for utilities management.

To meet these challenges and be better prepared for the unexpected, companies are increasingly adopting mobile solutions as a way to further control costs, improve productivity and make better decisions throughout their organizations.

This report briefly reviews the state of mobile adoption among utilities and outlines several high return mobilization areas for managers to consider. It further discusses criteria for selection of mobile solutions and provides some leading practices for their implementation within the utility industry.