Improving customer experience and operating models through disruptive technologies

Modernization of the grid enabling better management of energy demand, power generation shifting from centralized to decentralized and all channel experience are three disruptive forces that Utilities currently have to address and turn into opportunities. They have to rethink their retail and business operation models, transforming not only the way they interact with the customers, but also their internal organization.

Capgemini’s integrated Digital Utilities Transformation framework empowers traditional utilities to re-invent themselves and internalize the disruptive digital technologies at optimized capital costs, while providing infrastructures and services enabling the energy transition towards a sustainable, low carbon economy. Our approach will drive utilities to become customers and communities centric and to totally rethink their internal organization, the role of line workers, whilst it will drive down their cost. Moreover, we can help utilities to enable new services like Home Energy Management and energy efficiency programs or communities programs.