Move beyond monitoring efficiency and effectiveness to perfect control through innovative solutions.

Diamonds signify perfection and timelessness. Capgemini’s performance metrics are known as Diamond KPIs. Used right, they are the perfect tool for business to predict future outcomes and assure the desired result.

A carefully-selected and well-balanced set of performance metrics is the key to achieving long-term sustainable business objectives. Successful business management involves predicting future outcomes and preventing failures, rather than passively monitoring and tracking performance.

To deliver highly-accurate performance predictors, Capgemini’s Business Process Outsourcing has developed Diamond KPIs. These are a set of KPI measures set along 4 axes: effectiveness, efficiency, control and value.