Utilities need to manage their customers more effectively – a solution from Capgemini and Pegasystems enables this.

New digital technologies like smart metering and smart homes, together with the rise of mobile connectivity and social media, are playing a major role in transforming how utilities and customers interact

In most cases, today’s utilities have a large number of applications linked together by a complex web of relationships. These use a wide range of channels to bring together divisions and departments, connect key processes, and manage entry and exit points between the core enterprise and customers. Capgemini and Pegasystems have developed a solution that enables utilities to manage multiple channels effectively, delivering enhanced productivity and customer value.