Capping IT Off

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All posts for category Social

  1. Human Empathy in Virtual Customer Assistants Part 3/3

      Bot-to-bot communication occurs when a VPA or a VEA interacts with the VCA. As a result, many challenges arise to ensure successful communication. Ironically, organizations are focusing more on improving the relationship with the customer via...

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  2. Making Testing Adaptive, Interactive, Iterative, and Contextual with Cognitive Intelligence

    (1) Background: What is Cognitive Testing All About? Cognitive testing is a new class of testing and, as the name suggests, it leverages machine learning, artificial intelligence, natural language processing, and other cognitive computing...

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