Capping IT Off

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Opinions expressed on this blog reflect the writer’s views and not the position of the Capgemini Group

All posts for category BPO

  1. Historical Data can make a big, hairy mess in Machine Learning

        Machine learning is a type of artificial intelligence (AI) that provides computers with the ability to learn without being explicitly programmed. Machine learning is development of computer programs from historical data called...

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  2. IOT to enable smart and vigilant monitoring Moving towards a safer, healthier world

      Advances in Artificial Intelligence technology have opened up new markets and new opportunities for progress in critical areas such as healthcare, education, energy and the environment. Proactive Monitoring – Vigilant anomaly, threat...

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  3. Knowledge is integral to Artificial Intelligence

      At Capgemini, we take more visceral, humanlike approach to Intelligent Automation. Chris Stancombe, Head of Group Industrialization, coined the term “The Five Senses of Artificial Intelligence,” where he conceptualizes the key...

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  4. If you can't beat them, join them

    Human plus machine isn't the future, it's the present. With lot of talk about machines taking human jobs & artificial intelligence being the game changer, we need to relook at what AI – artificial intelligence actually means. Are...

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  5. Three must-have accelerators to drive your automation efforts

       Three must-have accelerators to drive your automation efforts   It’s widely accepted that automation can bring about a 40% to 60% effort reduction in application and infrastructure maintenance – and 60% to 80% in...

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  6. Human Empathy in Virtual Customer Assistants Part 3/3

      Bot-to-bot communication occurs when a VPA or a VEA interacts with the VCA. As a result, many challenges arise to ensure successful communication. Ironically, organizations are focusing more on improving the relationship with the customer via...

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  7. Human Empathy in Virtual Customer Assistants - Can Virtual Customer Agents have more empathy than humans? Part 2 / 3 VPA, VEA and VCA

    Virtual Executive Assistant (VEA) Employees use VPAs so that the Virtual Executive Assistant (VEA) may gain access to important and official data about worker efficiency.  Employees who use VPAs do so in order to maintain a flow of official...

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  8. Digitalization: Cut the flab; get into shape

    Every good enterprise to run a profitable business needs to continuously rethink processes and business models and all the other components. In order to make business more efficient today than it was yesterday the enterprise needs to trim the flab...

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