Capping IT Off

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Opinions expressed on this blog reflect the writer’s views and not the position of the Capgemini Group

All posts for author Xavier Chelladurai

  1. Knowledge is integral to artificial Intelligence

      At Capgemini, we take more visceral, humanlike approach to Intelligent Automation. Chris Stancombe, Head of Group Industrialization, coined the term “The Five Senses of Artificial Intelligence,” where he conceptualizes the key...

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  2. Three must-have accelerators to drive your automation efforts

       Three must-have accelerators to drive your automation efforts   It’s widely accepted that automation can bring about a 40% to 60% effort reduction in application and infrastructure maintenance – and 60% to 80% in...

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  3. Human Empathy in Virtual Customer Assistants Part 3/3

      Bot-to-bot communication occurs when a VPA or a VEA interacts with the VCA. As a result, many challenges arise to ensure successful communication. Ironically, organizations are focusing more on improving the relationship with the customer via...

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  4. Human Empathy in Virtual Customer Assistants - Can Virtual Customer Agents have more empathy than humans? Part 2 / 3 VPA, VEA and VCA

    Virtual Executive Assistant (VEA) Employees use VPAs so that the Virtual Executive Assistant (VEA) may gain access to important and official data about worker efficiency.  Employees who use VPAs do so in order to maintain a flow of official...

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  5. Human Empathy in Virtual Customer Assistants

      Frost & Sullivan predicts that by 2020, customer experience will overtake product performance and pricing as the number one way for companies to differentiate themselves. Businesses around the globe lose billions of dollars every year due...

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  6. Automation generates high profile jobs – and they’re up for grabs.

    There is a concern and fear among employees regarding automation for obvious reasons. However, there is a real opportunity up for grabs created by automation - high profile jobs. Computational and data models have gone through a huge change in the...

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