Capping IT Off

Capping IT Off

Opinions expressed on this blog reflect the writer’s views and not the position of the Capgemini Group

Three Don’t Miss Sessions this Year at Dreamforce

Once again innovation around customer experience takes center stage with this year’s client presentations. Capgemini’ s Dreamforce line up of speakers is no exception and in fact shows just how breadth of product functionality and process innovation are blended to distinguish the brands of each of these organizations.

On Wednesday morning at 8:00AM at the InterContinental Hotel you can listen to how Elements Financial transformed their business processes around fleet management while integrating two disparate organizations to enhance responsiveness and improve customer experience. The perils of integrating two systems is quite of enough so when an organization is able to go through a business transformation as well it is all the more impressive. Be sure to join us as Elements Financial provides the insights on what was key to their success and how their journey can apply to your own strategy.

Later that day at the Marriott Marquis at 4:30 PM, Air-France-KLM will demonstrate how they became a more customer centric organization through their own digital transformation journey with Capgemini and Salesforce. They struggled through disparate sales processes as a result merger several years ago and globalization of their business. Their sales transformation journey was not just about upgrading the technology but rooted in collaborative process improvement facilitated by Capgemini and the desire to be the number one sales force in the industry. These goals transcended the lift and shift mentality that goes into many migrations and allowed them to complete the transition in just 32 weeks. Now their account teams are performing much more effectively, enabled by a 360o view of their clients and seeing themselves through their eyes instead of just their own. Join us as they share more about their exciting transformation and hear about their progress to be number one in their industry.

The omni- channel phrase has become the new buzzword when it comes to improving customer experience. At 11:00 AM on Thursday learn how at AIG it is not just talk as their Salesforce deployment permeates the organization throughout multiple business units and channels. To serve these various client channels required multiple touch points within all customer facing groups from client acquisition through to claims management. Within an industry being disrupted by fin tech providers and emerging competitors, AIG will discuss how their omni-channel approach with Salesforce and Capgemini has simplified interactions for not just clients but improved effectiveness of employees alike. Hear how they leverage the robustness of the Salesforce platform to respond nimbly to the rapidly changing industry conditions and competitor threats.

If these transformational sessions just leave you hanging to learn more about you can improve customer experience, be sure and visit the Capgemini booth (1705) at Moscone. We can discuss and demonstrate many other game changing solutions from Smart Services for Field Service, to Contact Center Transformation to Digital Connections to Seamless Customer Engagement… and others. Have questions? Contact us at See you in San Francisco.

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Fred Landis

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