Capping IT Off

Capping IT Off

Opinions expressed on this blog reflect the writer’s views and not the position of the Capgemini Group

The Digital Marketing Opportunity: Finding a cohesive customer experience strategy supported with digital engagement solutions.

Category : Digital Strategies

The Digital Marketing space is seeing a unique solution provider model emerging. The artistic, creative legacy branding and marketing agency led business models are increasing seeing a new breed of competitors which is building on the traditional strategy, business consulting, and technology leading with analytics powered solutions. The recent years have seen a move by the creative agencies to acquire capabilities at scale to counter the competition moves. The reverse is also becoming more mainstream, albeit at a smaller scale of acquisition size and depth. Based on current market evidence the cocktail of mainstream creative agency skills blending with strategy, business consulting, and technology skills is a very challenging solution model to develop and manage cohesively. Time will tell who will win the battle between the 2 quadrants.

It is crucial for enterprise’s to radically reconsider the sourcing models in this space. Customer engagement is key while understanding the underlying insights about the customer. Customer Insights trumps every other imperative to develop a winning strategy.

Is a PLATFORM the future for providing the recipe of the cocktail mentioned earlier in an ongoing innovation and future proof model?

Platform based solutions are leading the thinking and breaking the mold to provide a peek into the future models. Speed to value and innovation are the key dimensions needed to support the next generation user experience and at the heart of digital technology-driven innovation are platforms that allow for flexibility, customization, speed, scale and low risk.

Meanwhile the digital marketing services spend is projected to touch US$125 Billion by 2020[1], according to analyst firm TBR.

Forrester[2] in its report Wanted Digital Engagement providers quotes “A digital engagement provider has a complete portfolio of engagement competencies and management skills to help you build and deliver great digital experiences at global scale.” This is a whole new engagement category cutting across CMO’s and CIO’s for providing a holistic digital ecosystem to provide end-to-end scale and efficiency across the spectrum.

In this context, Capgemini is launching a joint game-changing offering with Adobe for realizing the above mission in the CX/UX space. As an example of the type of solutions it is launching the Immersive Experience offerings with Adobe addressing the simplification and transformation of the retail buying experience at ADOBE Summit 2016.  The digital ecosystem based business innovation model is being showcased at the ADOBE and CAPGEMINI booth space at Las Vegas. Adobe is recognized as the market leader in the Forrester3 report Digital Experience Platforms.

In this example, we are co-innovating with Adobe to develop a cloud based enterprise solution which in our belief will harness disruptive technology trends such as IoT to reinvent consumer user experience. The Co-innovation led solution model will lead the wave into the ultimate platform business models to support Innovation as a service to provide ongoing relevant customer experiences. This solution is targeted to reinvent the Digital Marketing Space buyer behavior that TBR cites in its recent report.

Come meet with us at Las Vegas during the ADOBE Summit from March 20th thru 24th. Meet our Expert’s to shape your customer experience journey. Visit the Capgemini booth to learn more of this solution and co-innovation aspects. Capgemini@ADOBE SUMMIT 2016.

 



[1] TBR Report: Digital Marketing Services Benchmark Highlights and Outlook published April 9 2015

 

[2] Forrester Report: Wanted: Digital Engagement Providers, 2015 Published: 1 April 2015

 

3 Forrester Report: The Forrester Wave : Digital Experience Platforms, 2015 Published: 10 October 2015

 

 

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Sreekumar Vadakkepat
Sreekumar Vadakkepat

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