Social, Mobile, Analytical and Cloud (SMAC) technologies are all integral to the evolving digital welfare agency. What is the potential impact of these disruptive digital technologies on the role of today’s Welfare Inspector?
It’s not just the old mantra of using digital to ‘do more with less’ but the fact that, at last, they have some exciting new tools with which to tackle welfare fraud and error.
With welfare claimants and agencies interacting via multiple channels, it can be a struggle for today’s Welfare Inspector to keep on top of a claimant’s changing circumstances. They find themselves having to react to fraud, rather than preventing it in the first place by identifying risk early in the welfare cycle.
Tomorrow’s Welfare Inspector will operate in a very different world. In fact, digital tools and approaches have already transformed outcomes in a handful of welfare agencies.
For example, Los Angeles County in the US is using social analytics to tackle fraud related to childcare services. A data mining service is integrated with predictive models, social network analysis software and business intelligence tools, while risk scores have been developed to decrease the number of false positive cases assigned to investigators.
LA County clearly understands the huge impact of digital on its Business Intelligence. Others are following suit, or planning to. Big data, fraud analytics and upstream predictive modelling will help Welfare Inspectors transform their understanding of potential fraudsters. In the future digital welfare agency, customer information will be drawn together in one place in a personalized welfare account, making it easier for the Welfare Inspector to manage.
As welfare spending continues to rise, the value of using SMAC technologies to reduce overpayment and fraudulent claims within the digital welfare agency is significant.
Find out more by downloading our brochure or contact me if you’ve got a digital welfare story you’d like to share.