Capping IT Off

Capping IT Off

Opinions expressed on this blog reflect the writer’s views and not the position of the Capgemini Group

Getting on top of identity fraud in tax and welfare

Categories : SocialCybersecurityWeb
Getting on top of identity fraud in tax and welfare

Identity fraud is big business. People are putting so much personal information online or sharing it via social media that it’s become easy for fraudsters to steal identities and use them for their own personal gain.

And it’s not just the private sector that’s being hit by identity fraud. Tax and welfare agencies recognize that it’s a problem they must also address. In the US, for example, identity fraud is a major issue affecting the Internal Revenue Service (IRS) at a federal level and tax revenue and unemployment insurance administration at state level. In fact identity theft was the number one US tax scam in 2013 as a result of the growth in e-filing of tax returns.

At the federal level IRS is taking a number of steps to tackle ID theft. It has implemented dozens of identity filters; tripled the number of ID theft investigations; and trained 35,000 employees who work with taxpayers to recognize identity theft indicators and help people victimized by identity theft.

A tech-led picture emerges elsewhere in the world as tax and welfare administration becomes increasingly digital. Agencies are investing in the capability to validate identity online to protect against large scale identity theft or fraudulent claims or reclaims.

One of the smartest weapons in the anti-fraud arsenal is Capgemini’s Trouve solution tackling fraud and error in tax and welfare. Trouve enables real-time transaction monitoring and risking based on behaviors. It allows agencies to assure the identity of an individual accessing online services directly within the transaction, using ‘shared secrets’ and biometrics. An automated decision service informs the flow of the transaction based on the result of identity validation.

As well as being a great tool in the fight against identity fraud, Trouve can help to increase confidence around the security of online channels amongst compliant customers. That’s surely a big plus as agencies continue to transfer customer contact online.

Visit our website to find out more.

About the author

Marcel van Breeden
Marcel van Breeden
4 Comments Leave a comment
The majority of Tax ID Theft cases - and gangs! - are inside jobs in medical, social, prison, police, drivers license, other government agencies, universities, church databases, payroll systems, etc. See my twitter feed for all the government audits, ID Theft reports, indictments and convictions and newspaper reports I have been tracking since the first of the year. The Massachusetts Genealogical Council is an advocate for proper records access AND education for where ID Theft actually comes from so that prevention can address the facts. Thank you, Sharon Sergeant Vice President, Massachusetts Genealogical Council
Inside jobs are a major burden, often overlooked initially. A holistic approach to overcome this type of fraud will have to incorporate this as well, I fully agree
Good post Marcel, Thank you, I agree. I was suprised to learn a few weeks back that whistle blowing and tips are a leading source of fraud detection. I'd be intereseted in a more academic survey but it led me to consider the role of culture, collaboration, and data transparency within an organisation. All information and technology driven approaches too. Bernard.
Thanks Bernard, I think transparency is the key word. If organisations can become more transparant about data and ownership, it's less likely that fraud remains undetected. That can be helped by technology of course...

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