Capping IT Off

Capping IT Off

Opinions expressed on this blog reflect the writer’s views and not the position of the Capgemini Group

Who’s leading the way in the delivery of eGov services – and who needs to do more?

The EC believes that Europe has the potential to gain a strong global advantage in today’s digital society. But just how well are Europe’s governments using technology to make public service better, cheaper and faster?

The findings of the 2013 eGovernment Benchmark survey suggest that Europe must stretch itself in all areas of eGovernment. The report, produced once again by Capgemini, looks at how well Europe is delivering against the four pillars of the EC’s e-Government Action Plan 2011-2015. Some countries are doing better than others.

The four pillars are: the empowerment of citizens and businesses (user centricity); the reinforcement of mobility in the single market; enabling efficient and effective governments and administrations (transparency); and the establishment of necessary key enablers and pre-conditions to make things happen.
These pillars formed the foundation for the latest benchmarking study. The good news is that user centricity is doing pretty well with 78% of countries offering usability features, although there is room to improve on ease and speed of use.
That’s where the good news ends. At a figure of just 49%, cross-border mobility appears quite low. Transparency of services is no better, coming in at 48%. And finally, deployment of the key ICT enablers, such as electronic identity and eDocuments, scored just 49%.
So which countries are leading the digital transformation stakes, and who needs to ramp up a gear? The results may come as a surprise. Three countries stand out as eGov pioneers: Malta, Finland and Estonia. In need of a new direction are Germany, the Netherlands and the UK, amongst others. But those in most need of a new focus include Switzerland, Bulgaria, the Czech Republic and Greece.
It seems that when it comes to eGov all things are not equal – yet.

Download the 2013 eGovernment Benchmark report ‘Delivering the European Advantage’.

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Niels van der Linden
Niels van der Linden
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