Capping IT Off

Capping IT Off

Opinions expressed on this blog reflect the writer’s views and not the position of the Capgemini Group

Continuous Improvement of Business Agility

Categories : AgileBPM

Today’s market demands for increasingly rapid change. Government organizations are expected to cope with constant change in regulations with fewer resources and in the commercial market, changing client needs and rapidly changing market conditions call for a faster response. Organizations with a highly adaptive capacity are therefore able to conquer the competition.

In order to cope with these rapid changes, more effectiveness is needed from Business, Operations and IT.. The Business needs to be able to understand and control the market, and have the capacity internally to deliver this efficiently. From the Operations side, a more efficient and cheaper way of working is required. And lastly, IT needs to be able to deal with changes quickly and dynamically.

Business Agility is all about enabling our customers to adapt to change. Examples of Business Agility include legislation that requires direct insight into operational processes, and client demand for better quality of service.

At the same time, Business Agility enables faster time to market, improved efficiency and reduced costs. Different aspects of Business Agility include process improvements with Business Process Management (BPM), breaking down the silos, Service enablement, Security and Master Data Management.

In order to achieve Business Agility, a "closed loop" way or working is needed - learn and leverage from operations in order to improve the way of working.

Closed Loop

The closed loop is a set of activities in the lifecycle of a Business Agility application, such as process development. Examples of the different Closed Loop phases are included - these are based upon Oracle BPM Technology.

During the Design phase, the functionality of the application is investigated. Key stakeholders from business and ITdevelop and discuss models of process, screens and business rules. They iterate the models until a consensus is reached that the modeladequately reflects the business requirement.  Design Phase 
In the Modeling phase developers pick up the material that is delivered in the modeling phase and create the artifacts, such as processes, rules, integration components and UI pages.  Modeling Phase
In the Executes phase the application goes into operation, where it is delivered to the end-users. All delivered development artifacts form a coherent application aimed at delivering the needed Business Agility.  Executes Phase
A key aspect of agility is to understand operational performance in real time. With Business Activity Monitoring (BAM) business owners are able to  check Key Performance Indicators (KPI’s) in real time. These dashboards are easily changeable by the business owner.  BAM
The result of the monitoring can be used to Optimize the solution. Processes and Rules can be adjusted and Dashboards can be changed. Business owners can quickly identify bottlenecks and conduct root cause analysis to further improve the process. After the Optimization phase the lifecycle start again and another delivery is made.  Optimization Phase
  Business Agility does not stop after the build phase. It extends all the way into the production phase, when the applications supporting Business Agility are brought into operation. The build phase enables all stakeholders to create the first cut of the application, where it is tailored for the flexibility the Business needs. For instance, in the public market, regularly changing laws require a fast change by the business without needing to involve the IT department. This flexibility is brought into the solution as a Business Rules component. Regulation can also require a change in business process eliminating or adding steps or increased reporting requirements to ensure SLA’s are met. In the Utilities market, continuous monitoring of work order processes help improve the customer satisfaction. This is enabled via Dashboards, which are fed real-time by the processes. The Business is able to create their own dashboards without the need for IT to support them.

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Léon Smiers

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