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Sustainable policing to serve communities and fight crime

“Police organizations are fundamentally re-thinking their police business operating models in response to unprecedented change in society, technology, and crime – in a context of increased budget pressures. The answer of Capgemini is a solution called t-Police: enabling more informed and connected police services through an integrated law enforcement solution – enhancing the frontline and support functions.”
In a serie of blogs, I will give more insight and details about the story behind the t-Police solution.

Within the evolving landscape of police organisations we have focused our efforts on providing business solutions that enable police organizations to:

  1. Focus resources on the communities they serve
  2. Access and share actionable information to reduce crime
  3. Deliver an economically sustainable policing service
Capgemini’s Transform Police (t-Police) solution has been specifically developed to help police organizations achieve these objectives quickly and cost-effectively. Transform Police aims to help police organizations modernize and transform in complex circumstances characterized by budget cuts, ageing legacy and government demands to do more with less. It recognizes the significant barriers that many police organizations want to overcome for delivering these objectives. These barriers include:
  • Limited resources – How can we reduce crime, enforce the law and protect the public with limited resources?
  • High cost / low value of legacy IT – How do we reduce costs and demonstrate IT’s potential as a valuable tool for both front line officers and to ensure the smooth functioning of headquarters.
  • Fragmented investigation, evidence, and intelligence information – How can we create a trusted environment for sharing critical information across departments and jurisdictions?
  • Inability to analyze and act on criminal and emergency information – How can we identify trends and patterns so as to anticipate and prevent incidents – based on a single view across all available information?
t-Police is responsive to the clearly defined structural areas of authority that regulate police 0perations. In many police organizations this structure divides the business of policing into two parts: field operations and support operations. They are typically structured using the following tiers of seniority:
  • Tier 1: A deputy officer, responsible for each area;
  • Tier 2: Subordinate middle managers/officers, managing the day-to-day business;
  • Tier 3: First line managers/officers, directing the rank-and file personnel.
Effective police organizations take an integrated approach to the “front-office” (field operations) and “back-office” (support operations) – both from the IT perspective and from the organizational and environmental perspective. When front- and back-offices work well together, we typically see police units performing their team function automatically, without a strict reliance on structural controls. This ensures best possible police performance.

Next: Bringing together field and support operations

About the author

Joop Koster

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