BPO Thought Process

BPO Thought Process

Opinions expressed on this blog reflect the writer’s views and not the position of the Capgemini Group

Top 10 Blogs of 2016

Category : BPO

Over the past year, our experts have shared their insights on a range of topics from RPA and AI to managing contracts and payroll to insurance and banking, just to name a few. Here’s a round-up of the top 10 blogs of 2016 based on overall readership. 

Everyday life in a digital world

By Magdalena Matell

Originally published May 30, 2016
How excited are you really about traveling to work and going grocery shopping? Well, your daily logistics are one of the areas that will look very different in our digital future. And I think this is where digital starts to get really, really... Read more
 


The growing impact of technology on the insurance and banking industry

By Indivar Khosla

Originally published April 20, 2016
Technology is at the core of almost every conversation I have with organizations in the insurance and banking industry as they look to optimize and transform their business operations. Interestingly, technology is no longer just an enabler for... Read more
 


Artificial Intelligence – An Illusion or a Reality?

By Divya Kumar

Originally published July 11, 2016
Everywhere I turn, I seem to encounter discussions on Machine Learning and Artificial Intelligence (AI). The Nasscom conference on Big Data and Analytics in June was heavily AI focused... Read
 

 
 
 
Originally published August 3, 2016
With a summer of sports upon us, I was thinking about the diversity of skills of those people that are competing. The adaptability of human beings is amazing and I reflected on how this diversity is showing itself as we continue to embrace robots...Read more
 

 
 
Originally published April 12, 2016
In my last blog, I left you with the question: Is the agile method good for any kind of project? Let’s first agree on what it means to have an agile approach to working. Currently this is a very popular word, next to...Read more
 

 
 
Originally published February 18, 2016
I’ve worked with a number of large companies, both as an IT consultant and now in the Business Process Outsourcing (BPO) space, and the challenge remains the same: find new ways to generate year-over-year savings.  And while BPO has... Read more
 

 
 
 
Originally published July 27, 2016
Recently, I shared my perspective on emerging trends in payroll, with an emphasis on regulatory compliance, with Global Payroll Magazine, the official magazine of the Global Payroll Management Institute… Read more.

 


 
 
 
Originally published April 14, 2016
I was giving a speech last week to a mixed group of leaders from operations, finance and project management. Apart from everyone being incredibly enthusiastic about all things commercial and contract management (they weren’t there just for the... Read more
 

Two easy steps for CFOs to drive value from customer satisfaction

By Christopher Stancombe

Originally published May 12, 2016
I used to be very dismissive of customer satisfaction metrics. Perhaps this is my audit background and my desire to quantify and check everything. I was suspicious of the sample, the questions, the analysis and the conclusions. It was hard to... Read more
 

 
 
 
Originally published May 19, 2016
As the head of Capgemini's Business Services delivery centers in the Americas, I am fortunate to work with an amazing group of people who are committed to not only delivering value for our clients, but also for the local community.... Read more
 
 

 

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Capgemini Business Services
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