BPO Thought Process

BPO Thought Process

Opinions expressed on this blog reflect the writer’s views and not the position of the Capgemini Group

BPO Thought Process: Top 10 Blogs for 2015

Category : BPO
Our experts have a great deal of knowledge and insights that they regularly share on a range of subjects relevant to the BPO industry. Here’s a look at the top 10 blogs published on BPO Thought Process over the past year:
 
Robotic Process Automation (RPA) and Artificial Intelligence (AI) continue to be hot topics in the industry, and two of our senior leaders have contributed to the conversation with the following blogs:
 
Business Process-as-a-Service (BPaaS) has also received a lot of press and analyst coverage in 2015 – and for good reason. Here’s a look at our approach to BPaaS, “BPO as-a-Stack,” along with sector specific application in the restaurant industry:
 
As a leader in Finance and Accounting (F&A) services, our experts have a lot of advice to offer. One of the most popular blogs in our “World-class CFO” series covered KPIs, while other top posts addressed working capital and accounts payable:
 
Beyond F&A, we provide a number of other BPO services including Enterprise Content Management, which is a critical function particularly in manufacturing industries:
 
Our service delivery leaders are responsible for two of the most critical levers in our Global Enterprise Model© (GEM) – Location Mix and Competency Model. They know what good looks like as they recruit some of the best and brightest in the right locations to serve our clients:
 
Watch this space for more useful insights and expert blogs in 2016!

About the author

Rob Sherman
Rob Sherman
As leading various solutions, delivery, and marketing initiatives over 18+ years, I have built relationships with clients, analyst, and advisors providing excellence within Finance and Accounting BPO. Automation and reduction of manual processes through innovative technology are my core ambitions for each of our client partners.

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