BPO Thought Process

BPO Thought Process provides insights and information from Capgemini experts to help you stay ahead of the exciting and rapidly evolving world of BPO.

Opinions expressed on this blog reflect the writer’s views and not the position of the Capgemini Group

  1. The Automation Nation

    Categories : BPO

    A recent survey shows UK businesses understand the benefits of automation. So what’s stopping them? In a recent survey on automation, UK businesses said they believe as many as 40% of business tasks in their organizations could be automated in...

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  2. Handling communications in a crisis event

    Categories : BPO

    British Airways1 dominated the bank holiday weekend news in the UK: £500m wiped off share value, estimated £150m compensation, damage to brand reputation, extremely unhappy customers. All down to a global IT power outage. We all...

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