Smart and Pervasive Technologies

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Welcome to our next edition of BTB. This month we look at the way technology has gained intelligence, and has reached all areas of our lives, cars, retail stores, and even our home appliances—the Internet of Things. If handled correctly, smart and pervasive technology can be a huge game-changer, bringing new services and intimacy to our connected world.

Capgemini has broad expertise and knowledge around these new imbedded, “always-on” technologies that gather data and help to predict actions, or provide the insights to better serve customers. Managing and taming the burgeoning data created by IoT will be a challenge that we are looking forward to.

Lanny Cohen, Chief Technology Officer, Capgemini

HOW CAN IOT DATA BE USED FOR IMPROVING CUSTOMER EXPERIENCE?

Businesses can hardly imagine the true potential of IoT. When we apply the information, gathered from sensors, on how a customer uses a product, we can extend better customer experience to a new generation.

THE INTERNET OF THINGS TO THINGS

The  IoT was once just basic sensors collecting business data to inform operational tasks (fleet maintenance, for example), it is now making all types of connections between consumers, suppliers, and businesses that really enhance the overall experience.

THIRTY MEASURABLE BUSINESS CASES FOR IOT WITH CONNECTED SERVICES

The IoT is more than connecting an end user device to the network and monitoring behavior and usage—companies can gain insights into product performance and individual customer behavior with those products.

CONNECTING TO THE CONNECTED (IOT) WORLD

The real value of the IoT for a manufacturing company lies in a situation when sensors detect a disruption in a supply chain and communicate that back to the organization for the organization to respond and adjust accordingly.

CREATING A USEFUL INTERNET OF “ONLY SOME THINGS”

IoT suffers somewhat from the hype of the expected value, and from its ubiquitous presence. Where is the reality, and sustainable value, and how will we know it when we see it? Perhaps not everything can benefit from being connected.

Meet the authors

Frank Wammes

Chief Technology Officer
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