“Cognito Ergo Sum”: Apps show their human side

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Current IT systems are structured and binary in nature and so, interacting with these systems often requires similar, formal ways. It often doesn’t feel natural. Cognitive technologies – based on machine learning and advanced analytics – will augment IT systems with capabilities that are ‘human-like’ in terms of understanding natural language, social sentiments and ways of reasoning and problem-solving.

IBM a pioneer with its breakthrough ‘Watson Cognitive’ technology stack has shown the capabilities of cognitive technologies, where it’s being used, for example, in Healthcare to radically improve patient diagnostics. Car manufacturers use it to guide their engineers while carrying out complex activities. Capgemini is already pioneering cognitive technologies itself for ticket management and other service and knowledge management areas.

Enterprises that leverage cognitive technologies can unleash the combined, ‘cognitive’ knowledge of their employees and the outside world – which was until now only scarcely available to IT solutions – for better business performance. A new generation of cognitive user interfaces will make it furthermore much easier to use systems, both from inside and outside the organization.

Combine cognitive technologies with autonomics, organizations can also reap the rewards of lower service costs and increased user feedback. Digitized labor offers an alternative to current manual labor intensive models even if it is still to be accepted and involves a significant cultural change.

Advice from our experts on what can you start doing today

Start experimenting with cognitive platforms now. Most of them are powered by the cloud.

Ron Tolido
Senior Vice President, Group CTO Office and global Insights & Data practice

Evaluate the potential of automation and cognitive computing products to improve operational efficiency and revenue growth in your enterprise.

David Blackwood
Global CTO, Capgemini Infrastructure Services


Meet the IOT Tech Triad

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IT, OT, and IoT will blend together in consumer, B2B, industrial, and societal ecosystems. Today, IT (Information Tech – white collar), OT (Operational Tech – blue collar), and IoT (Internet of Things – ‘Anything Internet’ in between and beyond) are well positioned to blossom out as the single most important Innovation of Technology (IoT) since the World Wide Web, to become a Connected Service eXperience (CSX) throughout industries.

Technically this requires enhanced security and testing, advanced apps, API’s and algoritms, and a clear architecture to incorporate legacy systems. From a business perspective, the IOT Tech Triad’s Innovation of Techology will be exploited by organizations with a history that embrace a startup mentality in their operations. For them, Product Leadership, Operational Excellence, and Customer Intimacy will become one and Design to Disrupt will be a more central driver for digital transformation.

Advice from our experts on what can you start doing today

Start thinking of Connected Service eXperience in terms of the 5 A’s: Acquisition (of data), Aggregation, Analysis, Assignment (of tasks), Action – semi-automated and fully automated.

Jaap Bloem
Principal Analyst VINT


No Keyboard: Your next user interface morphs itself around you

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User experience was limited to the old world of Desktop screens. Since 2009, this world already has changed and we have learned how to work with apps which created a new experience. This has forced software suppliers already to rethink their user experience.

Advances in smart devices and wearables, 3D printing and – particularly – augmented reality such as Oculus Rift and Microsoft HoloLens – will drastically improve the way we interact with systems and data, literally fusing IT with our daily lives and surroundings. 2016 will be a breakthrough year as many technologies become commercially mainstream.

Enterprises will be able to explore entirely new ways of engaging with both its clients and employees. But they will need to hurry up, as innovations in gaming, entertainment and wearable devices have already quickly raised expectations.

Winners in the market place are going to have winning strategies on taking on this new world and create unique experiences for customers and employees. For example, we helped an Oil & Gas provider combine a digital Asset Management solution with a virtual experience. Workers could safely walk in the 3D virtual world of a real oil platform, equipped with all necessary information in front of their eyes.

Advice from our experts on what can you start doing today

Identify at least one of your customer- or employee-facing applications which could be drastically re-engineered with the benefits of all ‘No Keyboard’ technologies, and the steps on how to do it. Oh, and start gaming again.

Ron Tolido
Senior Vice President, Group CTO Office and global Insights & Data practice

Think how your enterprise can mix augmented and virtual experiences into real world experiences.

Frank Wammes
CTO Applications Services Continental Europe


“What Would Amazon Do?”: My future is in the data

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Cloud providers such as Amazon Web Services and Microsoft are providing powerful catalog-based IT services straight from the public cloud and expanding to areas such business software and analytics on top of infrastructure and platform services.

Cloud along with itself is pushing analytics solutions down the commoditization path.

The combination of the economies of scale (low price), industry best practices (high quality) and convenience (usage-based pricing through self-service portals) creates a compelling, retail-like experience which is setting the new benchmark for IT departments. Companies as diverse as Shell, NASA and Netflix are also routinely running large parts of their IT estate based on ‘retail’ IT. That’s good for some IT departments and bad for others.

Twitter who use Amazon’s services are starting to sell their previously publicly availabe tweets as data for others to buy, analyze and interpret. And others are also doing the same. Why? Because like them, banks, airlines, insurance companies and consumer products companies understand the value their own data brings, not only to run their own business but also to sell as new streams of revenues.

Enterprises will slowly stop buying technologies and instead buy data to help them define outcomes and next best actions to stay ahead.

Advice from our experts on what can you start doing today

Start comparing your own IT services catalog to that of the public, high-volume cloud providers. Think how big the gap is and what your strategy could be to close it.

Ron Tolido
Senior Vice President, Group CTO Office and global Insights & Data practice

Now when you cross the digital road, look not both ways but four ways to make sure you are not Uberized by a start-up.

Jaap Bloem
Principal Analyst VINT

5 key trends in QA and Testing

The speed of digital transformation and short life-cycles of device and services is increasing the importance and pressure on quality assurance testing. Watch the video on what the testing community’s priorities should be.

Get the full World Quality Report 2015-16


The New Breed of CIO

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Forrester Research, a leading research and advisory firm, shares their view on the continuing shift of CIOs’ roles in digital transformation in the recent report, “Predictions 2016: The New Breed of CIO”.

In 2016, pressure on CIOs will only increase as CEOs push digital transformation more rapidly:

CEOs seize the digital opportunity to drive new sources of revenue.
Action for CIOs: Paint the big picture, but show quick ROI in a few priority areas, too.
Digital efforts get more complex, multifaceted, and expensive.
Action for CIOs: Simplify IT faster, and accelerate the BT agenda.
Data privacy and compliance gaffes push security into the boardroom.
Action for CIOs: Assess the risk of the status quo, not just of change.
Customer journey maps frame digital business strategies.
Action for CIOs: Start immersion learning now to acquire CX fluency.
Digital experiences become a multistakeholder affair.
Action for CIOs: Lead through a culture of collaboration and open innovation.
The war for talent escalates, and some brands fall so far behind they can’t recover.
Action for CIOs: Marshall a broader mix of skill sets, and blend them together.
People: New digital-connector roles emerge as critical to your success as CIO.
Action for CIOs: Cut deadwood fast so you can retain and attract top talent.
Process: More than half of new projects shift to fast-cycle strategy and governance.
Action for CIOs: Make Agile the norm and waterfall the exception.
Technology: “Simplify” becomes a mantra.
Action for CIOs: Champion a simpler architecture, even if it’s less efficient.

For CIOs to succeed in 2016, they need to recognize that digital is not for the front-office but impacts every area of the enterprise. This brief, with recommendations of actions, is a must-read for CIOs to go digital native and deliver digital success.

Read Forrester Research Inc, “Predictions 2016: The New Breed of CIO,” 2 November 2015.

Meet the authors


David Blackwood Global CTO,
Capgemini Infrastructure Services

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Jaap Bloem Principal Analyst VINT

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Ron Tolido Senior Vice President,
Group CTO Office and global Insights & Data practice

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Frank Wammes CTO Applications Services Continental Europe

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