{"id":880654,"date":"2025-10-22T04:01:20","date_gmt":"2025-10-22T04:01:20","guid":{"rendered":"https:\/\/www.capgemini.com\/be-en\/?post_type=research-and-insight&#038;p=880654"},"modified":"2025-11-11T04:50:06","modified_gmt":"2025-11-11T04:50:06","slug":"redefining-enterprise-intelligence-this-is-what-intelligent-orchestration-really-delivers","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/be-en\/insights\/research-library\/redefining-enterprise-intelligence-this-is-what-intelligent-orchestration-really-delivers\/","title":{"rendered":"Redefining enterprise intelligence: This is what intelligent orchestration really delivers"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/10\/ServiceNow-DotCom_Banner_2880X1800.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/10\/ServiceNow-DotCom_Banner_2880X1800.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/10\/ServiceNow-DotCom_Banner_2880X1800.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/10\/ServiceNow-DotCom_Banner_2880X1800.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/10\/ServiceNow-DotCom_Banner_2880X1800.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/10\/ServiceNow-DotCom_Banner_2880X1800.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/10\/ServiceNow-DotCom_Banner_2880X1800.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/10\/ServiceNow-DotCom_Banner_2880X1800.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/10\/ServiceNow-DotCom_Banner_2880X1800.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Enterprise management<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Redefining enterprise intelligence: This is what intelligent orchestration really delivers<\/h1><\/div><div class=\"inner-row-insight download-btn\"><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=1163657\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=1163657\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<h3 class=\"wp-block-heading\" id=\"h-at-servicenow-knowledge-2025-the-spotlight-was-on-a-transformative-truth-everything-is-about-ai-agents-from-how-we-interface-with-systems-to-how-decisions-are-made-and-executed-agents-are-becoming-the-new-foundation-of-enterprise-operations\">At ServiceNow Knowledge 2025, the spotlight was on a transformative truth: everything is about AI agents. From how we interface with systems to how decisions are made and executed, agents are becoming the new foundation of enterprise operations.<\/h3>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cEverything is about AI agents. Today, we can create agents leveraging AI Studio from ServiceNow to enable our customers to better service all their ecosystem.\u201d<\/p>\n<cite>Jean Marc Gaultier, Head of Group Strategic Initiatives and Partnerships, Capgemini<\/cite><\/blockquote>\n\n\n\n<div style=\"height:31px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-what-are-ai-agents\">What are AI agents?<\/h4>\n\n\n\n<p>Agentic AI doesn\u2019t wait &#8211; it anticipates, collaborates, and evolves. These AI agents are not tools. They\u2019re teammates. Unlike traditional AI tools that wait for instructions, agentic AI:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Understand context<\/li>\n\n\n\n<li>Anticipate needs<\/li>\n\n\n\n<li>Take proactive action<\/li>\n\n\n\n<li>Learn and evolves over time<\/li>\n<\/ul>\n\n\n\n<p>These AI agents can collaborate with humans and other systems, making them ideal for complex, dynamic enterprise environments.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-capgemini-s-resonance-ai-framework-is-the-strategic-blueprint-for-scaling-ai-with-purpose-and-precision\">Capgemini\u2019s resonance AI framework is the strategic blueprint for scaling AI with purpose and precision.<\/h4>\n\n\n\n<p>As AI evolves into the next utility &#8211; embedded into the fabric of everyday enterprise &#8211; Resonance AI helps leaders navigate transformation across three dimensions: Access, Adapt, and Adopt. It\u2019s how we engineer human\u2013AI chemistry to unlock new waves of value. And the urgency is real: <a href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/07\/AI-Agents_Final_160725-1.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">according to our Capgemini Research institute \u201cRise of Agentic AI\u201d report<\/a>, AI agents are projected to generate $450 billion in economic value by 2028, yet only 14% of organizations have deployed them at scale. Trust in fully autonomous agents has dropped from 43% to 27%, underscoring the need for frameworks that prioritize transparency, ethics, and collaboration. Resonance AI empowers organizations to structure their roadmap, assess maturity, and deliver outcomes that are tangible, trusted, and transformative &#8211; turning AI potential into measurable impact.<\/p>\n\n\n\n<p>The same report highlights that 62% of organizations are looking to collaborate with leading solution providers like ServiceNow to implement and advance their agentic AI strategies.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-servicenow-s-role-in-the-agentic-shift\">ServiceNow\u2019s role in the agentic shift<\/h4>\n\n\n\n<p><a href=\"https:\/\/www.gartner.com\/en\/newsroom\/press-releases\/2024-10-21-gartner-identifies-the-top-10-strategic-technology-trends-for-2025\" target=\"_blank\" rel=\"noreferrer noopener\">According to Gartner<\/a>, by 2028, over 15% of daily operational decisions will be made autonomously by intelligent agents &#8211; up from virtually zero in 2024. This marks a fundamental reimagining of enterprise operations.<\/p>\n\n\n\n<p>ServiceNow is accelerating this shift with innovations like:<\/p>\n\n\n\n<p><strong>AI Agent Fabric:<\/strong> Rapidly build and deploy agents tailored to specific workflows<br><strong>AI Control Tower:<\/strong> Monitor agent performance and ensure ethical, responsible AI behavior at scale<\/p>\n\n\n\n<p>These tools enable enterprises to embed agentic intelligence across HR, IT, customer service, supply chain, and finance &#8211; moving from experimentation to enterprise-grade execution.<\/p>\n\n\n\n<p>ServiceNow is emerging as the central orchestration layer for enterprise AI agents, redefining how organizations manage and automate workflows. While its native capabilities deliver powerful automation within the ServiceNow ecosystem, its true strength lies in acting as the backbone for a connected, agent-driven enterprise.&nbsp;<\/p>\n\n\n\n<p>As businesses adopt AI agents to handle increasingly complex tasks, ServiceNow provides the governance, workflow intelligence, and integration fabric needed to coordinate these agents across diverse platforms. This includes seamless interoperability with leading enterprise systems such as <strong>SAP, Salesforce, and Workday<\/strong>, as well as custom-built solutions tailored to unique business needs. By leveraging ServiceNow\u2019s extensibility, organizations can unify processes that span multiple environments, ensuring consistency, compliance, and efficiency.&nbsp;<\/p>\n\n\n\n<p>Beyond platform integration, ServiceNow enables orchestration of agents powered by different large language models (LLMs) such as <strong>Claude, OpenAI, and others<\/strong>. This flexibility allows enterprises to deploy best-fit AI capabilities for specific workflows while maintaining a single point of control for execution and monitoring.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-servicenow-s-ai-agent-orchestrator-is-redefining-enterprise-automation-quietly-powerfully-and-at-scale-nbsp\">ServiceNow\u2019s AI agent orchestrator is redefining enterprise automation &#8211; quietly, powerfully, and at scale.&nbsp;<\/h4>\n\n\n\n<p>By coordinating multiple specialized AI agents across departments like IT, HR, and customer service, it enables end-to-end workflow automation that delivers measurable outcomes. From streamlining talent onboarding to accelerating customer case resolution, ServiceNow\u2019s agents integrate seamlessly into existing systems &#8211; ensuring faster results without disrupting operations. As Dorit Zilbershot, GVP of AI Experiences &amp; Innovation at ServiceNow, notes, the priority is clear: embed intelligence where work happens. This blend of advanced orchestration and practical application exemplifies the kind of human\u2013AI chemistry Capgemini\u2019s Resonance AI framework is built to scale.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-capgemini-s-role-is-pivotal-in-realizing-this-vision\">Capgemini\u2019s role is pivotal in realizing this vision.<\/h4>\n\n\n\n<p>We help clients identify the right AI agent for each workflow &#8211; whether it resides within ServiceNow or across integrated platforms. Our approach combines deep expertise in ServiceNow with strategic advisory on agent selection, integration, and optimization. By designing and implementing this agentic ecosystem, Capgemini ensures that organizations maximize efficiency, accelerate innovation, and deliver measurable business outcomes.<\/p>\n\n\n\n<div class=\"wp-block-anchor-block-standard\" id=\"demos\" data-anchor-padding=\"\" style=\"--data-anchor-padding: 0px\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-live-demos-that-brought-it-to-life\">Live demos that brought it to life<\/h4>\n\n\n\n<p>At <a href=\"https:\/\/www.capgemini.com\/be-en\/news\/events\/knowledge-servicenow\/\">ServiceNow Knowledge 2025,<\/a> we demonstrated the transformative capacity of agentic AI with a series of immersive, real-world demonstrations. These live demos show firsthand how AI-powered ServiceNow solutions are revolutionizing both customer and employee experiences.<\/p>\n\n\n\n<p>From autonomous problem resolution to seamless cross-system integration, attendees witnessed the tangible business value unlocked by intelligent agents leading agile, proactive operations across the enterprise.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>People experience (PX) with agentic AI<\/strong><br>This demo showed how ServiceNow transforms employee journeys with two specific use cases around commuter benefit and onboarding. AI agents proactively resolve HR, Payroll, and IT issues &#8211; integrating with systems like Azure AD, Outlook, and Workday. The result? Fewer tickets, faster resolutions, and happier employees.<\/li>\n\n\n\n<li><strong>Agentic AI in enterprise service management (ESM)<\/strong><br>AI agents orchestrate workflows across departments, ensuring faster resolution, better compliance, and improved service delivery. One of the use cases include ESM device support and resolution enhancing the employee experience.<\/li>\n\n\n\n<li><strong>Customer experience (CX) with agentic AI<\/strong><br>The CX demos showcased ServiceNow\u2019s role in transforming industry-facing operations for sectors like Energy &amp; Utilities, and Manufacturing. Few of our industry use cases focused on AI-driven renewable energy transition support, shopfloor integration of the smart factory and autonomous power outage.<\/li>\n<\/ul>\n\n\n\n<p>AI-driven workflows proactively resolve customer issues, integrating with industry systems and the NOW platform for intelligent triage, automation, and personalized service. This enables faster, smarter, and more resilient customer service while streamlining back-office operations.<\/p>\n\n\n\n<div class=\"wp-block-anchor-block-standard\" id=\"enterprise\" data-anchor-padding=\"\" style=\"--data-anchor-padding: 0px\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-unlocking-tangible-value-using-agentic-ai-across-core-enterprise-pillars\">Unlocking tangible value using agentic AI across core enterprise pillars<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><a href=\"https:\/\/www.capgemini.com\/be-en\/solutions\/people-experience-with-servicenow\/\">People experience<\/a><\/strong>: AI agents are transforming the employee experience by automating routine tasks, proactively resolving issues, and enabling real-time support. According to Capgemini Research Institute, 25% of business processes are expected to reach semi- or fully autonomous levels by 2028, up from 15% today. This shift is already improving employee satisfaction and productivity by reducing friction in workflows and enabling intelligent agents to act as collaborators rather than just assistants. <a href=\"https:\/\/www.mckinsey.com\/~\/media\/mckinsey\/business%20functions\/quantumblack\/our%20insights\/seizing%20the%20agentic%20ai%20advantage\/seizing-the-agentic-ai-advantage.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">McKinsey emphasizes that the real impact of AI<\/a> comes when it is embedded into core workflows &#8211; not bolted on &#8211; allowing agents to reason through ambiguity and drive decisions at scale.<\/li>\n\n\n\n<li><strong>Customer experience<\/strong>: Agentic AI is ushering in a new era of customer service. <a href=\"https:\/\/www.gartner.com\/en\/newsroom\/press-releases\/2025-03-05-gartner-predicts-agentic-ai-will-autonomously-resolve-80-percent-of-common-customer-service-issues-without-human-intervention-by-20290\" target=\"_blank\" rel=\"noreferrer noopener\">Gartner forecasts that by 2029, 80% of common customer service issues will be resolved autonomously by AI agents<\/a>, potentially reducing operational costs by 30%. <a href=\"https:\/\/www.bcg.com\/publications\/2025\/how-ai-agents-opening-golden-era-customer-experience\" target=\"_blank\" rel=\"noreferrer noopener\">BCG highlights that the convergence of AI-powered agents and innovative<\/a> hardware enables brands to deliver superior customer experiences at significantly lower cost-to-serve. These AI agents don\u2019t just respond &#8211; they anticipate needs, detect issues like failed payments or service outages, and initiate resolution steps automatically, such as issuing refunds or reordering items.<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/www.capgemini.com\/be-en\/services\/enterprise-management\/enterprise-service-management\/\">Enterprise service management (ESM)<\/a><\/strong>: AI agents are increasingly embedded into enterprise platforms, orchestrating workflows across IT, finance, and operations. According to Capgemini research report, agentic AI is evolving from narrow tools into autonomous team members capable of managing end-to-end processes with minimal human intervention. This shift marks a new era in enterprise operations &#8211; one where AI agents not only execute tasks but also collaborate and adapt in real time. <a href=\"https:\/\/www.gartner.com\/en\/documents\/6754034\" target=\"_blank\" rel=\"noreferrer noopener\">Gartner emphasizes that agentic AI will redefine enterprise applications<\/a> by setting new standards for teamwork and workflow through smarter human-agent interactions.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<div class=\"wp-block-cg-blocks-video-podcast-playlist\"><div class=\"video-playlist-block\" data-playlist=\"[{&quot;uid&quot;:&quot;9d6f8add-66a0-4a62-aa05-e54df76ba1be&quot;,&quot;title&quot;:&quot;Accelerate employee experience: Agentic AI for people experience with ServiceNow&quot;,&quot;description&quot;:&quot;&quot;,&quot;playerType&quot;:&quot;video&quot;,&quot;srcYoutube&quot;:&quot;https:\/\/www.youtube.com\/watch?v=mTq2nX8t0Z0&quot;,&quot;srcType&quot;:&quot;youtube&quot;,&quot;srcFile&quot;:&quot;&quot;,&quot;muted&quot;:true,&quot;poster&quot;:&quot;https:\/\/i.ytimg.com\/vi\/mTq2nX8t0Z0\/hqdefault.jpg&quot;,&quot;loop&quot;:false},{&quot;uid&quot;:&quot;feb9ccdc-2650-42c5-94ff-e9fdf6c2500f&quot;,&quot;title&quot;:&quot;AI agents in action: Solving the people experience challenge with ServiceNow&quot;,&quot;description&quot;:&quot;&quot;,&quot;playerType&quot;:&quot;video&quot;,&quot;srcYoutube&quot;:&quot;https:\/\/www.youtube.com\/watch?v=MZJENvDLq3A&quot;,&quot;srcType&quot;:&quot;youtube&quot;,&quot;srcFile&quot;:&quot;&quot;,&quot;muted&quot;:true,&quot;poster&quot;:&quot;https:\/\/i.ytimg.com\/vi\/MZJENvDLq3A\/hqdefault.jpg&quot;,&quot;loop&quot;:false},{&quot;uid&quot;:&quot;9a73792e-7cc5-46c2-aaee-a69a92c922e2&quot;,&quot;title&quot;:&quot;Transforming customer experience with AI agents through ServiceNow&quot;,&quot;description&quot;:&quot;&quot;,&quot;playerType&quot;:&quot;video&quot;,&quot;srcYoutube&quot;:&quot;https:\/\/www.youtube.com\/watch?v=HfoatBYyzyk&quot;,&quot;srcType&quot;:&quot;youtube&quot;,&quot;srcFile&quot;:&quot;&quot;,&quot;muted&quot;:true,&quot;poster&quot;:&quot;https:\/\/i.ytimg.com\/vi\/HfoatBYyzyk\/hqdefault.jpg&quot;,&quot;loop&quot;:false},{&quot;uid&quot;:&quot;74a4bc0f-d5f0-43a3-b007-5a0e757aff16&quot;,&quot;title&quot;:&quot;Reducing ServiceNow technical debt to thrive in today\u2019s AI-driven enterprises&quot;,&quot;description&quot;:&quot;&quot;,&quot;playerType&quot;:&quot;video&quot;,&quot;srcYoutube&quot;:&quot;https:\/\/www.youtube.com\/watch?v=2mIdJojtovI&quot;,&quot;srcType&quot;:&quot;youtube&quot;,&quot;srcFile&quot;:&quot;&quot;,&quot;muted&quot;:true,&quot;poster&quot;:&quot;https:\/\/i.ytimg.com\/vi\/2mIdJojtovI\/hqdefault.jpg&quot;,&quot;loop&quot;:false}]\"><div class=\"container\"><div class=\"video-player\"><div class=\"row\"><div class=\"col-12 col-lg-8\"><div id=\"yt-player\"><\/div><\/div><div class=\"col-12 col-lg-4\"><div class=\"video-info\"><h4 class=\"video-info-title\"><\/h4><div class=\"video-info-description\"><\/div><\/div><\/div><\/div><\/div><div class=\"video-playlist-placeholder\"><a class=\"accept-cookies-link\" href=\"#\" onclick=\"truste.eu &#038;&#038; truste.eu.clickListener()\">\n            Please allow advertising cookies to see this Youtube embed\n          <\/a><\/div><div class=\"playlist-slider-wrapper\"><div class=\"playlist-slider-nav\"><button class=\"prev-slide\"><img decoding=\"async\" class=\"icon-size\" loading=\"lazy\" alt=\"\" src=\"\/wp-content\/themes\/capgemini2020\/assets\/images\/icon-small-chevron-left-active.svg\"\/><\/button><button class=\"next-slide\"><img decoding=\"async\" class=\"icon-size\" loading=\"lazy\" alt=\"\" src=\"\/wp-content\/themes\/capgemini2020\/assets\/images\/icon-small-chevron-right-active.svg\"\/><\/button><\/div><div class=\"playlist-slider row\"><div class=\"col-12 col-md-3\"><div class=\"playlist-item\"><div class=\"row\"><div class=\"col-6 col-md-12\"><div class=\"playlist-item-image-wrapper\"><button class=\"play-pause-btn\" aria-label=\"pause\"><div class=\"play\"><img decoding=\"async\" class=\"icon-size\" loading=\"lazy\" alt=\"\" src=\"\/wp-content\/themes\/capgemini2020\/assets\/images\/play-icon-light.svg\"\/><\/div><div class=\"pause\"><img decoding=\"async\" class=\"icon-size\" loading=\"lazy\" alt=\"\" src=\"\/wp-content\/themes\/capgemini2020\/assets\/images\/pause-icon-light.svg\"\/><\/div><\/button><img decoding=\"async\" class=\"playlist-item-image\" src=\"https:\/\/i.ytimg.com\/vi\/mTq2nX8t0Z0\/hqdefault.jpg\" alt=\"\"\/><\/div><\/div><div class=\"col-6 col-md-12\"><h4 class=\"playlist-item-title\">Accelerate employee experience: Agentic AI for people experience with ServiceNow<\/h4><\/div><\/div><\/div><\/div><div class=\"col-12 col-md-3\"><div class=\"playlist-item\"><div class=\"row\"><div class=\"col-6 col-md-12\"><div class=\"playlist-item-image-wrapper\"><button class=\"play-pause-btn\" aria-label=\"pause\"><div class=\"play\"><img decoding=\"async\" class=\"icon-size\" loading=\"lazy\" alt=\"\" src=\"\/wp-content\/themes\/capgemini2020\/assets\/images\/play-icon-light.svg\"\/><\/div><div class=\"pause\"><img decoding=\"async\" class=\"icon-size\" loading=\"lazy\" alt=\"\" src=\"\/wp-content\/themes\/capgemini2020\/assets\/images\/pause-icon-light.svg\"\/><\/div><\/button><img decoding=\"async\" class=\"playlist-item-image\" src=\"https:\/\/i.ytimg.com\/vi\/MZJENvDLq3A\/hqdefault.jpg\" alt=\"\"\/><\/div><\/div><div class=\"col-6 col-md-12\"><h4 class=\"playlist-item-title\">AI agents in action: Solving the people experience challenge with ServiceNow<\/h4><\/div><\/div><\/div><\/div><div class=\"col-12 col-md-3\"><div class=\"playlist-item\"><div class=\"row\"><div class=\"col-6 col-md-12\"><div class=\"playlist-item-image-wrapper\"><button class=\"play-pause-btn\" aria-label=\"pause\"><div class=\"play\"><img decoding=\"async\" class=\"icon-size\" loading=\"lazy\" alt=\"\" src=\"\/wp-content\/themes\/capgemini2020\/assets\/images\/play-icon-light.svg\"\/><\/div><div class=\"pause\"><img decoding=\"async\" class=\"icon-size\" loading=\"lazy\" alt=\"\" src=\"\/wp-content\/themes\/capgemini2020\/assets\/images\/pause-icon-light.svg\"\/><\/div><\/button><img decoding=\"async\" class=\"playlist-item-image\" src=\"https:\/\/i.ytimg.com\/vi\/HfoatBYyzyk\/hqdefault.jpg\" alt=\"\"\/><\/div><\/div><div class=\"col-6 col-md-12\"><h4 class=\"playlist-item-title\">Transforming customer experience with AI agents through ServiceNow<\/h4><\/div><\/div><\/div><\/div><div class=\"col-12 col-md-3\"><div class=\"playlist-item\"><div class=\"row\"><div class=\"col-6 col-md-12\"><div class=\"playlist-item-image-wrapper\"><button class=\"play-pause-btn\" aria-label=\"pause\"><div class=\"play\"><img decoding=\"async\" class=\"icon-size\" loading=\"lazy\" alt=\"\" src=\"\/wp-content\/themes\/capgemini2020\/assets\/images\/play-icon-light.svg\"\/><\/div><div class=\"pause\"><img decoding=\"async\" class=\"icon-size\" loading=\"lazy\" alt=\"\" src=\"\/wp-content\/themes\/capgemini2020\/assets\/images\/pause-icon-light.svg\"\/><\/div><\/button><img decoding=\"async\" class=\"playlist-item-image\" src=\"https:\/\/i.ytimg.com\/vi\/2mIdJojtovI\/hqdefault.jpg\" alt=\"\"\/><\/div><\/div><div class=\"col-6 col-md-12\"><h4 class=\"playlist-item-title\">Reducing ServiceNow technical debt to thrive in today\u2019s AI-driven enterprises<\/h4><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-anchor-block-standard\" id=\"insights\" data-anchor-padding=\"\" style=\"--data-anchor-padding: 0px\"><\/div>\n\n\n<section class=\"latest-insights layout-odd \"><div class=\"container\"><div class=\"insight-title\"><h2 class=\"latest-insight-title\">Research and insights<\/h2><\/div><div class=\"layout-single-card\">\n                      <div class=\"row align-items-center w-lg-100\">\n                        <div class=\"card-image-wrapper\">\n                                <div class=\"card-image\" data-image-url=\"https:\/\/www.capgemini.com\/be-en\/insights\/research-library\/ai-agents\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2025\/07\/CRI-AI-agents_web-banner.jpg?w=2048&#038;quality=70 1x, https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2025\/07\/CRI-AI-agents_web-banner.jpg?w=2048&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2025\/07\/CRI-AI-agents_web-banner.jpg?w=1024&#038;quality=70 1x, https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2025\/07\/CRI-AI-agents_web-banner.jpg?w=2048&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2025\/07\/CRI-AI-agents_web-banner.jpg?w=1024&#038;quality=70 1x, https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2025\/07\/CRI-AI-agents_web-banner.jpg?w=2048&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2025\/07\/CRI-AI-agents_web-banner.jpg?w=500&#038;quality=70 1x, https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2025\/07\/CRI-AI-agents_web-banner.jpg?w=1000&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2025\/07\/CRI-AI-agents_web-banner.jpg\" alt=\"\" style=\"object-position: 50% 50%; object-fit: cover;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n                                <\/div>\n                            <\/div>\n                            <div class=\"col-12 col-md-5 col-lg-7\"><\/div>\n                        <div class=\"col-12 col-md-7 col-lg-5\">\n                            <a href=\"https:\/\/www.capgemini.com\/be-en\/insights\/research-library\/ai-agents\/\" aria-label=\"Rise of agentic AI\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-start\">\n                                <div class=\"card-tag\">Capgemini Research Institute<\/div>\n                                <h3 class=\"card-title\">Rise of agentic AI<\/h3>\n                                <div class=\"insight-card-footer\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-research-institute.svg\" alt=\"capgemini-research-institute\" class=\"light\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-research-institute-white.svg\" alt=\"capgemini-research-institute\" class=\"dark\">\n                                <\/div>\n                            <\/div>\n                            <\/a>\n                        <\/div>\n                     <\/div>\n                    <\/div><div class=\"layout-two-card cards-reversed\">\n                                <div class=\"row align-items-center\"><div class=\"card-image-wrapper\">\n                                <div class=\"card-image\" data-image-url=\"https:\/\/www.capgemini.com\/be-en\/insights\/research-library\/ai-and-gen-ai-in-business-operations\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2025\/06\/AI-and-Gen-AI-in-business-operations-web-banner.jpg?w=800&#038;quality=70 1x, https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2025\/06\/AI-and-Gen-AI-in-business-operations-web-banner.jpg?w=800&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2025\/06\/AI-and-Gen-AI-in-business-operations-web-banner.jpg?w=800&#038;quality=70 1x, https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2025\/06\/AI-and-Gen-AI-in-business-operations-web-banner.jpg?w=800&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2025\/06\/AI-and-Gen-AI-in-business-operations-web-banner.jpg?w=800&#038;quality=70 1x, https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2025\/06\/AI-and-Gen-AI-in-business-operations-web-banner.jpg?w=800&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2025\/06\/AI-and-Gen-AI-in-business-operations-web-banner.jpg?w=350&#038;quality=70 1x, https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2025\/06\/AI-and-Gen-AI-in-business-operations-web-banner.jpg?w=700&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2025\/06\/AI-and-Gen-AI-in-business-operations-web-banner.jpg\" alt=\"AI and Gen AI in business operations - banner\" style=\"object-position: 50% 50%; object-fit: cover;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n                                <\/div>\n                            <\/div><div class=\"col-12 col-md-6 col-lg-4 flex-sm-order-reverse\">\n                            <a href=\"https:\/\/www.capgemini.com\/be-en\/insights\/research-library\/customer-service-transformation\/\" aria-label=\"Customer service transformation\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-start\">\n                                <div class=\"card-tag\">Report<\/div>\n                                <h3 class=\"card-title\">Customer service transformation<\/h3>\n                                <div class=\"insight-card-footer\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-research-institute-white.svg\" alt=\"capgemini-research-institute\" class=\"light\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-research-institute-white.svg\" alt=\"capgemini-research-institute\" class=\"dark\">\n                                <\/div>\n                            <\/div>\n                            <\/a>\n                        <\/div>\n                    <div class=\"col-12 col-md-6 col-lg-4\">\n                           <a href=\"https:\/\/www.capgemini.com\/be-en\/insights\/research-library\/ai-and-gen-ai-in-business-operations\/\" aria-label=\"AI and Gen AI in business operations\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-center\">\n                                <div class=\"card-tag\">Capgemini Research Institute<\/div>\n                                <h3 class=\"card-title\">AI and Gen AI in business operations<\/h3>\n                                <div class=\"insight-card-footer\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-research-institute.svg\" alt=\"capgemini-research-institute\" class=\"light\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-research-institute-white.svg\" alt=\"capgemini-research-institute\" class=\"dark\">\n                                <\/div>\n                            <\/div>\n                            <\/a>\n                        <\/div>\n                    <div class=\"col-12 col-lg-4 d-md-none d-lg-block\"><\/div><\/div>\n                    <\/div><\/div><\/section>\n\n\n<div class=\"wp-block-anchor-block-standard\" id=\"blogs\" data-anchor-padding=\"\" style=\"--data-anchor-padding: 0px\"><\/div>\n\n\n<section class=\"section section--expert-perspectives\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"expert-heading\">Expert perspectives<\/h2><\/div><\/div><div class=\"expert-prospective-container\"><div class=\"row\"><div class=\"col-12 col-md-4 row-space\"><div class=\"box\"><div class=\"box-img-wrapper\"><a href=\"https:\/\/www.capgemini.com\/be-en\/insights\/expert-perspectives\/from-reactive-to-resolution-how-agentic-ai-is-redefining-customer-and-employee-experience\/\" aria-label=\"From reactive to resolution: How agentic AI is redefining Customer and Employee Experience\" tabindex=\"-1\"><img decoding=\"async\" class=\"box-img\" alt=\"ServiceNow Knowledge 2025\" src=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2025\/04\/ServiceNowDotCom_Banner_2880X1800.jpg?w=600&#038;quality=70\" style=\"object-position: 50% 50%; object-fit: cover;\" loading=\"lazy\" \/><\/a><\/div><div class=\"box-inner\"><div class=\"box-tag\">Customer experience<\/div><a class=\"content-box-title\" href=\"https:\/\/www.capgemini.com\/be-en\/insights\/expert-perspectives\/from-reactive-to-resolution-how-agentic-ai-is-redefining-customer-and-employee-experience\/\" aria-label=\"From reactive to resolution: How agentic AI is redefining Customer and Employee Experience\"><h3 class=\"expert-subtitle\">From reactive to resolution: How agentic AI is redefining Customer and Employee Experience<\/h3><\/a><div class=\"box-bottom\">\n\t\t   <div class=\"box-logo\"><img decoding=\"async\" class=\"\" loading=\"lazy\" alt=\"\" src=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2021\/05\/Jon_Harriman.jpg?w=960\" \/><\/div><div class=\"date-name-info\"><div class=\"author-text\">Jon Harriman<\/div><div class=\"date-text\">Nov 3, 2025<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"col-12 col-md-4 row-space\"><div class=\"box\"><div class=\"box-img-wrapper\"><a href=\"https:\/\/www.capgemini.com\/be-en\/insights\/expert-perspectives\/from-ambition-to-impact-how-agentic-ai-and-data-foundations-are-transforming-public-services\/\" aria-label=\"From ambition to impact: How agentic AI and data foundations are transforming public services\" tabindex=\"-1\"><img decoding=\"async\" class=\"box-img\" alt=\"ServiceNow Knowledge 2025\" src=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2024\/04\/ServiceNowDotCom_Banner_2880X1800.jpg?w=600&#038;quality=70\" style=\"object-position: 50% 50%; object-fit: cover;\" loading=\"lazy\" \/><\/a><\/div><div class=\"box-inner\"><div class=\"box-tag\">Data and AI<\/div><a class=\"content-box-title\" href=\"https:\/\/www.capgemini.com\/be-en\/insights\/expert-perspectives\/from-ambition-to-impact-how-agentic-ai-and-data-foundations-are-transforming-public-services\/\" aria-label=\"From ambition to impact: How agentic AI and data foundations are transforming public services\"><h3 class=\"expert-subtitle\">From ambition to impact: How agentic AI and data foundations are transforming public services<\/h3><\/a><div class=\"box-bottom\">\n\t\t   <div class=\"box-logo\"><img decoding=\"async\" class=\"\" loading=\"lazy\" alt=\"\" src=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2021\/05\/Jon_Harriman.jpg?w=960\" \/><\/div><div class=\"date-name-info\"><div class=\"author-text\">Jon Harriman<\/div><div class=\"date-text\">Oct 23, 2025<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"col-12 col-md-4 row-space\"><div class=\"box\"><div class=\"box-img-wrapper\"><a href=\"https:\/\/www.capgemini.com\/be-en\/insights\/expert-perspectives\/set-the-score-keep-the-tempo-why-a-servicenow-centre-of-excellence-and-innovation-turns-noise-into-value\/\" aria-label=\"Set the score, keep the tempo: Why a ServiceNow Centre of Excellence and Innovation turns noise into value\" tabindex=\"-1\"><img decoding=\"async\" class=\"box-img\" alt=\"\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/03\/ServiceNowDotCom_Banner_2880X1800.jpg?w=600&#038;quality=70\" style=\"object-position: 50% 50%; object-fit: cover;\" loading=\"lazy\" \/><\/a><\/div><div class=\"box-inner\"><div class=\"box-tag\">Enterprise management<\/div><a class=\"content-box-title\" href=\"https:\/\/www.capgemini.com\/be-en\/insights\/expert-perspectives\/set-the-score-keep-the-tempo-why-a-servicenow-centre-of-excellence-and-innovation-turns-noise-into-value\/\" aria-label=\"Set the score, keep the tempo: Why a ServiceNow Centre of Excellence and Innovation turns noise into value\"><h3 class=\"expert-subtitle\">Set the score, keep the tempo: Why a ServiceNow Centre of Excellence and Innovation turns noise into value<\/h3><\/a><div class=\"box-bottom\">\n\t\t   <div class=\"box-logo\"><img decoding=\"async\" class=\"\" loading=\"lazy\" alt=\"Alan Connolly, Global Head \u2013 Employee Experience and Digital Workplace, Capgemini\" src=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2022\/03\/Alan-Connolly.jpg?w=800\" \/><\/div><div class=\"date-name-info\"><div class=\"author-text\">Alan Connolly<\/div><div class=\"date-text\">Oct 16, 2025<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<section class=\"wp-block-cg-blocks-call-to-action call-to-action-block\"><div class=\"container\"><div class=\"call-to-action-block-content-wrapper has-description\"><div class=\"text-wrapper has-description\"><h3 class=\"title\" data-maxlength=\"144\">Capgemini + ServiceNow: Engineering the agentic future<\/h3><p class=\"description\" data-maxlength=\"210\">At Capgemini, we\u2019re not just adapting to the agentic era &#8211; we\u2019re making it real. Together with ServiceNow, we\u2019re helping enterprises reimagine how work gets done: intelligently, autonomously, and at scale.<\/p><\/div><div class=\"button-wrapper has-description\"><a class=\"cta-btn action-valid\" data-bs-toggle=\"modal\" data-bs-target=\"#CTA191ab07a_230a_4947_9ab3_ffd5f8b70a31\" data-maxlength=\"24\" tabindex=\"0\" href=\"#\"> Talk to our experts <\/a><\/div><div class=\"modal cta-frontend-modal-wrapper\" id=\"CTA191ab07a_230a_4947_9ab3_ffd5f8b70a31\"><div class=\"modal-dialog modal-lg modal-dialog-centered modal-dialog-scrollable cta-frontend-modal\"><div class=\"modal-content\"><div class=\"modal-header\"><button type=\"button\" class=\"btn-close\" data-bs-dismiss=\"modal\" aria-label=\"close\"> <\/button><\/div><div class=\"modal-body\"><div class=\"logo-wrapper\"><img decoding=\"async\" loading=\"lazy\" src=\"\/wp-content\/themes\/capgemini2020\/assets\/images\/logo.svg\" alt=\"logo\"\/><\/div><h4 class=\"form-title\">Connect with us<\/h4>\t\t<div class=\"mf_forms__container \">\n\t\t\t\t\t\t\t\t<form id=\"mf_form_880640_2227714102\" class=\"mf_form__form row needs-validation\" action=\"\" method=\"post\" enctype=\"multipart\/form-data\" data-nosnippet>\n\n\t\t\t\t<div class=\"mf-field-wrapper form-floating col-sm-12\"><input type=\"text\" class=\"form-control\" id=\"_mf_1112043_1595_2835281249\" name=\"_mf_1112043_1595\" placeholder=\"First name\" required \/><label for=\"_mf_1112043_1595_2835281249\" class=\"form-label\">First name <span class=\"star-required\">*<\/span><\/label><div class=\"invalid-feedback-frm\" role=\"alert\">First name is not valid.<\/div><\/div><div class=\"mf-field-wrapper form-floating col-sm-12\"><input type=\"text\" class=\"form-control\" id=\"_mf_1035787_2559_514482618\" name=\"_mf_1035787_2559\" placeholder=\"Last name\" required \/><label for=\"_mf_1035787_2559_514482618\" class=\"form-label\">Last name <span class=\"star-required\">*<\/span><\/label><div class=\"invalid-feedback-frm\" role=\"alert\">Last name is not valid.<\/div><\/div><div class=\"mf-field-wrapper form-floating col-sm-12\"><input type=\"email\" class=\"form-control\" id=\"_mf_1035787_7114_1676871083\" name=\"_mf_1035787_7114\" placeholder=\"Email\" required \/><label for=\"_mf_1035787_7114_1676871083\" class=\"form-label\">Email <span class=\"star-required\">*<\/span><\/label><div class=\"invalid-feedback-frm\" role=\"alert\">Email is not valid.<\/div><\/div><div class=\"mf-field-wrapper form-floating col-sm-12\"><input type=\"text\" class=\"form-control\" id=\"_mf_1035787_8902_3075963909\" name=\"_mf_1035787_8902\" placeholder=\"Company\" required \/><label for=\"_mf_1035787_8902_3075963909\" class=\"form-label\">Company <span class=\"star-required\">*<\/span><\/label><div class=\"invalid-feedback-frm\" role=\"alert\">Company is not valid.<\/div><\/div><div class=\"mf-field-wrapper form-floating col-sm-12\"><input type=\"text\" class=\"form-control\" id=\"_mf_1035787_1878_2456081902\" name=\"_mf_1035787_1878\" placeholder=\"Job Title\" required \/><label for=\"_mf_1035787_1878_2456081902\" class=\"form-label\">Job Title <span class=\"star-required\">*<\/span><\/label><div class=\"invalid-feedback-frm\" role=\"alert\">Job Title is not valid.<\/div><\/div>\t\t<div class=\"mf_field mf_field--country mf_field--select floating form-country-select-parent mf-required\">\n\n\t\t\t<label for=\"_mf_1112255_365_1687431513\" class=\"floating__label form-country-select-label\" data-content=\"country\">\n\t\t\t\t<span class=\"floating-label-content\">country<\/span>\n\t\t\t<\/label>\n\n\t\t\t<div class=\"select-wrap\">\n<i class=\"icon icon-zodiak-chevron-down\"><\/i>\n\t\t\t\t<select id=\"_mf_1112255_365_1687431513\" class=\"mf_field__input empty mf-country-selectbox form_country_select\" name=\"_mf_1112255_365\" data-validate=\"select\" required>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"\"  selected='selected'>Country<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AF\" >Afghanistan<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AX\" >Aland Islands<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AL\" >Albania<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"DZ\" >Algeria<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AS\" >American Samoa<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AD\" >Andorra<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AO\" >Angola<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AI\" >Anguilla<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AQ\" >Antarctica<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AG\" >Antigua And Barbuda<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AR\" >Argentina<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AM\" >Armenia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AW\" >Aruba<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AU\" >Australia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AT\" >Austria<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AZ\" >Azerbaijan<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BS\" >Bahamas<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BH\" >Bahrain<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BD\" >Bangladesh<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BB\" >Barbados<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BY\" >Belarus<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BE\" >Belgium<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BZ\" >Belize<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BJ\" >Benin<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BM\" >Bermuda<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BT\" >Bhutan<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BO\" >Bolivia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BA\" >Bosnia And Herzegovina<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BW\" >Botswana<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BV\" >Bouvet Island<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BR\" >Brazil<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"IO\" >British Indian Ocean Territory<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BN\" >Brunei Darussalam<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BG\" >Bulgaria<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BF\" >Burkina Faso<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BI\" >Burundi<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"KH\" >Cambodia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CM\" >Cameroon<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CA\" >Canada<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CV\" >Cape Verde<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"KY\" >Cayman Islands<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CF\" >Central African Republic<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TD\" >Chad<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CL\" >Chile<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CN\" >China<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CX\" >Christmas Island<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CC\" >Cocos (Keeling) Islands<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CO\" >Colombia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"KM\" >Comoros<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CG\" >Congo<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CD\" >Congo, Democratic Republic<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CK\" >Cook Islands<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CR\" >Costa Rica<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CI\" >Cote D&#039;Ivoire<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"HR\" >Croatia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CU\" >Cuba<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CY\" >Cyprus<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CZ\" >Czech Republic<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"DK\" >Denmark<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"DJ\" >Djibouti<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"DM\" >Dominica<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"DO\" >Dominican Republic<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"EC\" >Ecuador<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"EG\" >Egypt<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SV\" >El Salvador<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GQ\" >Equatorial Guinea<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"ER\" >Eritrea<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"EE\" >Estonia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"ET\" >Ethiopia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"FK\" >Falkland Islands (Malvinas)<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"FO\" >Faroe Islands<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"FJ\" >Fiji<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"FI\" >Finland<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"FR\" >France<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GF\" >French Guiana<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PF\" >French Polynesia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TF\" >French Southern Territories<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GA\" >Gabon<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GM\" >Gambia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GE\" >Georgia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"DE\" >Germany<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GH\" >Ghana<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GI\" >Gibraltar<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GR\" >Greece<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GL\" >Greenland<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GD\" >Grenada<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GP\" >Guadeloupe<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GU\" >Guam<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GT\" >Guatemala<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GG\" >Guernsey<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GN\" >Guinea<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GW\" >Guinea-Bissau<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GY\" >Guyana<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"HT\" >Haiti<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"HM\" >Heard Island &amp; Mcdonald Islands<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"VA\" >Holy See (Vatican City State)<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"HN\" >Honduras<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"HK\" >Hong Kong<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"HU\" >Hungary<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"IS\" >Iceland<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"IN\" >India<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"ID\" >Indonesia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"IR\" >Iran, Islamic Republic Of<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"IQ\" >Iraq<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"IE\" >Ireland<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"IM\" >Isle Of Man<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"IL\" >Israel<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"IT\" >Italy<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"JM\" >Jamaica<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"JP\" >Japan<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"JE\" >Jersey<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"JO\" >Jordan<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"KZ\" >Kazakhstan<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"KE\" >Kenya<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"KI\" >Kiribati<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"KR\" >Korea<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"KW\" >Kuwait<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"KG\" >Kyrgyzstan<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"LA\" >Lao People&#039;s Democratic Republic<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"LV\" >Latvia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"LB\" >Lebanon<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"LS\" >Lesotho<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"LR\" >Liberia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"LY\" >Libyan Arab Jamahiriya<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"LI\" >Liechtenstein<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"LT\" >Lithuania<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"LU\" >Luxembourg<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MO\" >Macao<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MK\" >Macedonia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MG\" >Madagascar<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MW\" >Malawi<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MY\" >Malaysia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MV\" >Maldives<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"ML\" >Mali<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MT\" >Malta<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MH\" >Marshall Islands<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MQ\" >Martinique<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MR\" >Mauritania<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MU\" >Mauritius<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"YT\" >Mayotte<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MX\" >Mexico<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"FM\" >Micronesia, Federated States Of<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MD\" >Moldova<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MC\" >Monaco<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MN\" >Mongolia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"ME\" >Montenegro<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MS\" >Montserrat<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MA\" >Morocco<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MZ\" >Mozambique<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MM\" >Myanmar<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"NA\" >Namibia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"NR\" >Nauru<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"NP\" >Nepal<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"NL\" >Netherlands<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AN\" >Netherlands Antilles<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"NC\" >New Caledonia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"NZ\" >New Zealand<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"NI\" >Nicaragua<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"NE\" >Niger<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"NG\" >Nigeria<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"NU\" >Niue<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"NF\" >Norfolk Island<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MP\" >Northern Mariana Islands<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"NO\" >Norway<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"OM\" >Oman<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PK\" >Pakistan<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PW\" >Palau<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PS\" >Palestinian Territory, Occupied<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PA\" >Panama<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PG\" >Papua New Guinea<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PY\" >Paraguay<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PE\" >Peru<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PH\" >Philippines<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PN\" >Pitcairn<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PL\" >Poland<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PT\" >Portugal<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PR\" >Puerto Rico<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"QA\" >Qatar<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"RE\" >Reunion<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"RO\" >Romania<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"RU\" >Russian Federation<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"RW\" >Rwanda<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BL\" >Saint Barthelemy<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SH\" >Saint Helena<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"KN\" >Saint Kitts And Nevis<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"LC\" >Saint Lucia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MF\" >Saint Martin<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PM\" >Saint Pierre And Miquelon<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"VC\" >Saint Vincent And Grenadines<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"WS\" >Samoa<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SM\" >San Marino<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"ST\" >Sao Tome And Principe<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SA\" >Saudi Arabia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SN\" >Senegal<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"RS\" >Serbia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SC\" >Seychelles<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SL\" >Sierra Leone<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SG\" >Singapore<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SK\" >Slovakia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SI\" >Slovenia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SB\" >Solomon Islands<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SO\" >Somalia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"ZA\" >South Africa<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GS\" >South Georgia And Sandwich Isl.<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"ES\" >Spain<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"LK\" >Sri Lanka<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SD\" >Sudan<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SR\" >Suriname<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SJ\" >Svalbard And Jan Mayen<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SZ\" >Swaziland<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SE\" >Sweden<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CH\" >Switzerland<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SY\" >Syrian Arab Republic<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TW\" >Taiwan<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TJ\" >Tajikistan<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TZ\" >Tanzania<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TH\" >Thailand<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TL\" >Timor-Leste<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TG\" >Togo<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TK\" >Tokelau<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TO\" >Tonga<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TT\" >Trinidad And Tobago<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TN\" >Tunisia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TR\" >Turkey<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TM\" >Turkmenistan<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TC\" >Turks And Caicos Islands<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TV\" >Tuvalu<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"UG\" >Uganda<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"UA\" >Ukraine<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AE\" >United Arab Emirates<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GB\" >United Kingdom<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"US\" >United States<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"UM\" >United States Outlying Islands<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"UY\" >Uruguay<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"UZ\" >Uzbekistan<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"VU\" >Vanuatu<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"VE\" >Venezuela<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"VN\" >Viet Nam<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"VG\" >Virgin Islands, British<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"VI\" >Virgin Islands, U.S.<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"WF\" >Wallis And Futuna<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"EH\" >Western Sahara<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"YE\" >Yemen<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"ZM\" >Zambia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"ZW\" >Zimbabwe<\/option>\n\t\t\t\t\t\t\t\t\t<\/select>\n\n\t\t\t\t<div class=\"invalid-feedback-frm\" role=\"alert\">country is not valid.<\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<script type=\"text\/javascript\">\n            jQuery(document).ready(function($) {\n                $('.mf_form__form').each(function() {\n                    var $form = $(this); \/\/ This specific form instance\n\n                    \/\/ Find the country select in 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We appreciate your interest and will get back to you as soon as possible.<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"mf_form__errors\">\n\t\t\t\t<p>We are sorry, the form submission failed. Please try again.<\/p>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t<script>\n\t\t\twindow.MF_CONFIG880640 = {\"880640\":{\"errors\":[],\"redirect\":\"\"}};\n\t\t<\/script>\n\t<\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"section section--expert-slider wrapper-people-slider wp-block-cg-blocks-wrapper-people-slider\"><div class=\"container\"><div class=\"content-title\"><h2 data-maxlength=\"34\" class=\"people-heading-title\">Meet our experts<\/h2><\/div><\/div><div class=\"slider slider-boxed\"><div class=\"container\"><div class=\"slider-window\"><div class=\"slider-list\">\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2024\/08\/Jean-Marc.jpg\" alt=\"Jean-Marc Gaultier\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 mbl-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"Opens in a new window\" href=\"https:\/\/www.linkedin.com\/in\/jeanmarcgaultier\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 box-container\">\n\t\t\t\t\t\t\t\t<div class=\"box-title\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"people-profile-title\">Jean-Marc Gaultier<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Head of the Group Strategic Initiatives and Partnerships (GSIP)<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 social-box-container dkt-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"Opens in a new window\" href=\"https:\/\/www.linkedin.com\/in\/jeanmarcgaultier\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"people-info\">I lead the global team of strategic initiatives and partner executives that drive value and growth for clients, supporting joint business goals and fostering profitable growth and innovation.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\n\n\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2021\/05\/Jill-Weber-2.jpg\" alt=\"Jill Weber\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 mbl-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"Opens in a new window\" href=\"https:\/\/www.linkedin.com\/in\/jill-weber-9345727\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 box-container\">\n\t\t\t\t\t\t\t\t<div class=\"box-title\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"people-profile-title\">Jill Weber<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Global Partner Executive, ServiceNow | Group Strategic Initiatives &amp;amp; Partnerships (GSIP)<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 social-box-container dkt-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"Opens in a new window\" href=\"https:\/\/www.linkedin.com\/in\/jill-weber-9345727\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"people-info\">Jill Weber is a Global Partner Executive in Capgemini\u2019s Group Strategic Initiatives &#038; Partnerships, and offer owner of Future Franchise Services.  She is dedicated to ServiceNow, supporting partner offer development and solutions on platform, bringing together the breadth of Capgemini\u2019s practical industry experience, the right mix of people, and the processes and operational knowledge to address customer issues at a global scale.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\n\n\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2021\/05\/Claudia-Crummenerl-2.jpg\" alt=\"Claudia Crummenerl\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 mbl-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"Opens in a new window\" href=\"https:\/\/de.linkedin.com\/in\/claudia-crummenerl-226356\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 box-container\">\n\t\t\t\t\t\t\t\t<div class=\"box-title\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"people-profile-title\">Claudia Crummenerl<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Global Head of Alliances, Capgemini Invent<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 social-box-container dkt-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"Opens in a new window\" href=\"https:\/\/de.linkedin.com\/in\/claudia-crummenerl-226356\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"people-info\">Recognizing the importance of people in business transformation, Claudia works with clients to reinvent the employee experience through data and technology. She uses her expertise in the people perspective of digital to understand how leadership in the digital age is evolving, how talent and workforce productivity can be transformed through automation and AI, and how to effectively engage employees throughout the transformation process.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\n\n\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2021\/05\/Jon_Harriman.jpg\" alt=\"Jon Harriman\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 mbl-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"Opens in a new window\" href=\"https:\/\/uk.linkedin.com\/pub\/jon-harriman\/10\/7bb\/571\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 box-container\">\n\t\t\t\t\t\t\t\t<div class=\"box-title\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"people-profile-title\">Jon Harriman<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Group Offer Lead &#8211; People Experience &amp; Customer Experience for ServiceNow<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 social-box-container dkt-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"Opens in a new window\" href=\"https:\/\/uk.linkedin.com\/pub\/jon-harriman\/10\/7bb\/571\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"people-info\">Jon is a renowned expert in employee experience, leveraging his role as the People Experience Group Offer Leader at Capgemini to drive organizational success through people-centric approaches. With an extensive and diverse background encompassing roles in portfolio and offer development, pre-sales, solutioning, and delivery, coupled with a fervor for transforming how companies cultivate their workforce, Jon is committed to empowering organizations to establish engaging environments for their employees.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\n\n\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/be-en\/wp-content\/uploads\/sites\/14\/2022\/03\/Alan-Connolly.jpg\" alt=\"Alan Connolly, Global Head \u2013 Employee Experience and Digital Workplace, Capgemini\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 mbl-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"Opens in a new window\" href=\"https:\/\/www.linkedin.com\/in\/connollya\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 box-container\">\n\t\t\t\t\t\t\t\t<div class=\"box-title\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"people-profile-title\">Alan Connolly<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Global Head of Digital Workplace Services, Cloud Infrastructure Services<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 social-box-container dkt-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"Opens in a new window\" href=\"https:\/\/www.linkedin.com\/in\/connollya\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"people-info\">Global Head of Digital Workplace Services, Cloud Infrastructure Services\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div><\/div><\/div><div class=\"slider-nav\"><button class=\"slider-prev inactive\" aria-label=\"Slider-previous\" tabindex=\"-1\"><\/button><ul class=\"slider-paginator\"><\/ul><button class=\"slider-next\" aria-label=\"Slider-next\"><\/button><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>At ServiceNow Knowledge 2025, the spotlight was on a transformative truth: everything is about agents.<\/p>\n","protected":false},"author":33,"featured_media":880655,"template":"","meta":{"cg_dt_proposed_to":[],"_eb_attr":"","cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":323,"primary_term":"Enterprise management","featured_focal_points":""},"tags":[],"research-and-insight-type":[72],"theme":[323],"brand":[],"service":[],"industry":[],"partners":[],"content-group":[],"class_list":["post-880654","research-and-insight","type-research-and-insight","status-publish","has-post-thumbnail","hentry","research-and-insight-type-point-of-view","theme-enterprise-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Redefining enterprise intelligence: This is what intelligent orchestration really delivers - Capgemini Belgium<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/be-en\/insights\/research-library\/redefining-enterprise-intelligence-this-is-what-intelligent-orchestration-really-delivers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Redefining enterprise intelligence: This is what intelligent orchestration really delivers\" \/>\n<meta property=\"og:description\" content=\"At ServiceNow Knowledge 2025, the spotlight was on a transformative truth: everything is about agents.\" \/>\n<meta property=\"og:url\" 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